Notes

Young! Wild! Free! HEY THERE! ╰‿╯** ** stay high**

http://192.168.1.111/Login_Comm1.aspx - attendance link

http://172.16.201.107:8080/agent-dashboard/ob.php

ISSUE :-
ACTION :-
COMM :-

ISSUE : CX WANT URGENT DELIVERY
ACTION : REQUEST TAKEN ON SPECIFIC DELIVERY
COMMUNICATION : CX WANT URGENT DELIVERY REQUEST TAKEN ASSURED WILL TRY OUR BEST TO DELIVERED ON SPECIFIED DATE

ISSUE:-CX WANTS TO KNOW PRODUCT STATUS
ACTION :-UD MARKED FNDR FILLED//ADDRESS CONFIRMED//TAT SHARED
COMMUNICATION :- APOLOGY DONE ASK TO WAIT ASSURED WILL TRY OUR BEST TO DELIVER PRODUCT ACCORDING TO YOUR PREFERRED DATE AND TIME

ISSUE: WANT TO KNOW DELIVERY DETAILS
ACTION : INFO SHARED DDR SHARED
COMMUNICATION : INFO GIVEN WE WILL TRY OUR BEST COURIER PARTNER NO. SHARED TRACKING DETAILS SHARED CUSTOMER SATISFIED

ISSUE :- CUSTOMER WANT TO KNOW ABOUT REFUND STATUS
ACTION : MACRO SENT
COMMUNICATION : ASK TO SHARE NEFT DETAILS TAT SHARED CUSTOMER AGREED

ISSUE : CX NEED ASSISTANCE TO PLACE ORDER
ACTION : INFO SHARED ASSISTANCE GIVEN
COMMUNICATION : CX NEED ASSISTANCE TO PLACE ORDER INFO SHARED ASSURED FOR TIMELY DELIVERY

ISSUE : CUSTOMER RECEIVED A FRAUD CALL
ACTION : DETAILS CAPTURED
COMMUNICATION : ASK TO NOT TO SHARE PERSONAL AND ACCOUNT DETAILS//GUIDED CX THAT ONLY OFFERS GIVEN ON WEBSITE AND APPLICATION ARE VALID// CUSTOMER AGREED

ISSUE : CUSTOMER WANT TO KNOW ABOUT PRODUCT DELIVERY STATUS
ACTION : STATUS IS RTO
COMMUNICATION : INFO GIVEN THAT PRODUCT IS RETURNED TO SELLER ASK TO PLACE NEW ORDER CUSTOMER AGREED

ISSUE :-CX WANT TO CANCEL THE ORDER
ACTION :-CANCELLED ON CX REQUEST
COMMUNICATION :- CX WANT TO CANCEL THE ORDER CANCELLED FROM HERE ASK TO REFUSE IF DELIVERY ATTEMPTED

ISSUE : CX WANT TO KNOW ABOUT THE ORDER
ACTION : PRODUCT RELATED INFO SHARED
COMMUNICATION : CX CALLED FOR PRODUCT INFORMATION INFO SHARED ASSURED OF QUALITY AND GENUINE PRODUCT//GUIDE ABOUT 7DAYS RETURN AND REPLACEMENT POLICY//CX AGREED

ISSUE : CX WANT TO KNOW THE PRICE BREAKUP OF THE PRODUCT
ACTION : INFO SHARED ABOUT THE PRODUCT PRICE
COMMUNICATION : CX WANT TO KNOW THE PRICE OF THE PRODUCT INFO SHARED ASK TO PLACE PREPAID ORDERS IN ORDER TO AVOID DISPATCH CHARGES CX AGREED

ISSUE : CX WANT TO KNOW ABOUT THE PROMO CODE
ACTION : INFO SHARED
COMMUNICATION : CX WANT TO KNOW ABOUT THE PROMO CODE INFO SHARED THAT DEPEND ON PRODUCT VALUE CX AGREED

ISSUE- REFUND NOT RECEIVED AS PAYMENT DEDUCTED
ACTION TAKEN-COMPLAINT TAKEN ASKED TO WAIT FOR AUTO REVERSAL 72 TO 96 HOURS
COMMUNICATION- CX WANT TO KNOW THE PAYMENT STATUS ASK TO WAIT FOR AUTO REVERSAL CX AGREED

ISSUE : CX WANT TO KNOW ABOUT THE ORDER
ACTION : PRODUCT RELATED INFO SHARED
COMMUNICATION : CX CALLED FOR PRODUCT INFORMATION INFO SHARED CX AGREED

ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:-info shared that today OFD/ask cx to wait till end of the day cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is ODA/request cx for self pickup

ISSUE:- cx want complaint that he paid for two orders but he received only one/shipped together case
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update

ISSUE:-cx ask about refund/he didn't received his refund
ACTION:- complaint raised
COMM:- info shared that refund already initiated/ask cx to wait 24-48 hours regarding complaint status

ISSUE:- cx ask about product info
COMM: info shared with cx as per PDP page

ISSUE:-cx want to complaint that order is showing delivered but cx didn't received it
ACTION:- complaint taken for the same
COMM:- ask cx to wait 6 days for sharing POD

ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same/macro send
COMM:- ask cx to wait 7 days for investigation/ cx agreed

ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that order is cancelled

ISSUE :-CX WANTS TO KNOW ORDER STATUS
ACTION :-COMPLAINT TAKEN//GUIDED CX THAT PRODUCT IS STUCK AT ONE LOCATION
COMM :-APOLOGIZED FOR DELAY//ASSURED OF SOON DELIVERY//TAT SHARED//CX AGREED