Notes
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Whatsapp Chat ID –
Cust Concern – cx ask about order status///ud marked
Action Taken – replied on whatsapp
Communication – ask him to wait 24-48 hours//apology done// fndr filled//info shared // cx agree
(order status)
Whatsapp Chat ID –
Cust Concern – cx wants to know about order status
Action Taken – replied on whatsapp
Communication – DDR shared//assurance given//info shared// cx agreed
(price)
Whatsapp Chat ID –
Cust Concern – cx ask about order price
Action Taken – replied on whatsapp
Communication – info shared to cx as per price breakup //info shared//cx agreed
(pdwp)
Whatsapp Chat ID –
Cust Concern – cx ask about order status//Status shows delivered but cx didn’t receive it
Action Taken – replied on whatsapp
Communication – 6 days//assurance given//apology done//info shared// cx agreed
(cancel)
Whatsapp Chat ID –
Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp
Communication – info shared //ask him to wait 24-48 hours |||| //order is not in cancellation stage //ask him to refuse at door steps//info shared//cx agree
(RL)
Whatsapp Chat ID –
Cust Concern – cx want to return the order///pickup rescheduled
Action Taken – replied on whatsapp
Communication – info shared
(ofd)
Whatsapp Chat ID –
Cust Concern – cx ask about order status
Action Taken – replied on whatsapp
Communication - Today ofd// ask her to wait till end of the day//info shared // cx agree
Whatsapp Chat ID –
Cust Concern –
Action Taken – replied on whatsapp
Communication –
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