Notes

SALESFORCE - https://snapdealcx.force.com/home/home.jsp
ATTENDANCE - http://192.168.1.111/MyAttendancecalendar.aspx?FID=CQ8fb7AjN%20E=
https://snapdeal.onedirect.in/messaging/chat-inbox
https://snapdealcx.force.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA

whatsapp ID- https://notes.io/BMfZ
asking details-https://notes.io/BMfb
Opening and closing-https://notes.io/BMfv


****UD reshudule ****
The package was undelivered due to some Address Issues and we apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your delivery it will take a maximum of 24-48 hours to re-attempts for delivery.

Mai apko btana chahugi ki apka order kisi kaaran undelivered hua hai par ap nishshcint rahiye mai apki delivery reschedule kar rhi hu or apko 24 se 48 hours k ander delivery karva di jaayegi.

Ap nishshcint rahiye puri koshish ki jaayegi ki apko jald se jald order deliver karva di jaayegi.

*****UD REASON******
Sir Mam, jaisa ke check kar pa rhi hu, apke order ki delivery poori nhi ho payi kyunki "REASON"
Please confrim krwaye ki kya apko courier partner se "DATE" ko koi call aaya tha delivery ke liye?


Confirm karwane ke leyai dhanyawad. Please thoda samay dijiye taki apka concern update kar pau or apke order ke delivery jaldh se jaldh delivered karwae jaye.

Apka concern update kar deya gya hai sir. Pure koshish ki jayegi apke sath delivery attempts dubara karwaye jaye aur aana wale 24-48 hours ke andr apko team ke tarf se update de deya jayega .

Maafi chahungi apko ashuvidha hui hai apko yakeen delati hoon dubara apko aise ashuvidha hamare tarf se face nahi karne padhege .

Aap bilkul worry mat kariye poore koshish ke jaege ke jaldh se jaldh apka order apke door steps par deliverd karwaya jae .


*****NON- SHIPPED WITHIN POD****
Mai apko btana chahugi ki apka order shipped hote hi apko update aajyega email or sms k dawara or ap nishchint rahiye puri koshish ki jaayegi ki apko delivery date " " se pehle delivery karvayi jaaye.

*****URGENT DELIVERY*****
Sir, Jese ki mai dekh pa rhi hu apke order ki jo delivery date hai vo ......maximum samay hota hai lekin product ko pehle hi deliver krvane ki puri koshish ki jaayegi. Apki request ko forward kar diya gya hai or hmari team puri koshish kregi ki time se pehle apko apka order deliver ho jaaye.

Sir, Mai apke urgent delivery ke request lai rahi hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae. Aur hamare poore koshish rahege apka order apko " " se pehle deliver karwaya jaye. Aur mai apke es product ki case manager hoon to mai poora dhayan rakhungi apke order ke delivery ka.


****SHIPPED WITHIN POD****
Mai apko btana chahugi ki apka product already shipped ho chuka hai or puri koshish krainge ki apko delivery date " " tak ya usse pehle deliver karva diya jaaye.

****BEYOND LATE*****
Asuvidha k liye maafi chahugi par jese ki dekh pa rhi hu apka order delay hua hai par ap nishshcint rahiye apko jald se jald delivery karva di jaayegi.

****Exact date****
Sir Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!

Sir Mam, Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara eske regarding update karenge.

****OFD****
Mai apko btana chahugi ki jese ki mai dekh pa rhi hu apka order aaj out for delivery hai or apko aaj sham tak delivery karva di jaayegi. Main apki case Manager ,meri puri responsibility hain apke order ki delivery ki ap tak pahonchane ke liye .

****COURIER BOY NUMBER****
I am sorry for the inconvenience. Courier boy number is not available with us. No need to worry they will contact with you while deliver your products.
Maafi chahugi courier boy ka number update nahi hain, Aap nishchint rahiye delivery time courier boy apko call kar lege.

Sir/Ma'am, I assure you that if your order's status is out for delivery, this means you will get it very soon! In fact, 95% of all orders get delivered within promised dates

Firstly, I am sorry that the courier didn't deliver as promised after sending you the out for delivery message. While this is rare, it is really not the experience we want you to have.

Sir , as I can check that today our courier boy is out for delivery of your product. So I request you to please wait till the end of the day. We will try our level best to deliver your product by the end. Please be assured that the courier will call you before attempting delivery


*****CANCELLATION*****
Sir, Kya mai jaan skti hu ap order kyu cancel karna chahte ho?
Maafi chahungI ki aap is order ko cancel krna chahte hai ! Kya mai jaan skta hoon ki aap is order ko cancel ku krna chahte hai, Kuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.

****2= WANT TO CANCEL BUT NOT CANCELLABLE STAGE..[ MEANS ALREDAY SHIPPED]*****

Hi Customer Name, Apka order already ship ho chuka hai isiliye main cancel nahi kr pa rha hu, Maine apke order ki cancellation request raise krdi hai, Agr courier partner apko contact krte hai to aap unhe order lene se mana kr dijiyega aur uske baad apka refund initiate kr diya jaega 24- 48 hours ke andr.

*****WANT TO CANCEL REQUEST TAKEN [ WHEN PRODUCT NOT DISPATCH ND NOT GETTNG CNCLLED FROM OUTSIDE SF]**

Hi Customer Name, Maine apke order ki cancellation request raise krdi hai aur apko iske upper further update ana wale 24-48 hours se andar via SMS/Email ke dwara de diya jayega.

****CANCELLED By US..****
Maine apki request ke upper apka order cancel kar diya hai ! Aasha krunga aap humare saath future me bhi judhe rahenge.

*****Cancellation*****
Be assured Sir, I am taking your request for cancellation, however if in case delivery is attempted, you can refuse it at doorstep.
Nishchint rahiye Sir, Mia apki cancellation ki request register kar sarhi hunagar apko delivery attempt hoti hai toh ap usi samay doorstep par order lene kai liye mna kar sakte hain.

I apologize cancellation is not possible now as the item has already shipped. I am raising the cancellation request, and if in case the courier partner attempts the delivery then you have to refuse it so that the order will be got cancel and after that your refund will be initiate by our team.

Maafi chahugi sir apka order abhi cancel nahi ho sakta ,bta na chahugi jesa ki main check kar pa rahi hun apka order already dispatched hain. Agar aap order ko door step main lene se mna kar dete hain toh order cancel ho jaygea .

Once you refuse, we might take up to 6 business days to initiate your refund. The amount will be credited to your account within 7-10 business days after initiation.
ek baar jab aap mana kar dete hain, toh apka amount 6 business day main refund initiate ho jata hain . jiske baad apke -account main7-10 business day aa jata hain.


**********************REFUND WHITHIN TAT *******************

I have checked the details and your refund was initiated on DATE by us and banks usually takes around TAT to reflect the amount in your acoount.
Don't worry sir/ma'am, your refund will reflect in your account soon.
If you do not get the refund within the timelines, please contact us. we will be happy to help you

Sir Mam, jesa ki check kar pa raha hu, apka refund hmari traf se DATE ko initate kiya gaya hai. Apka bank is amount ko apke account mai show karne ke liye adhiktam samay TAT ka leta hai.
Aap nishchint rhe, apka amount jald hi apke account mai show ho jayega .
Agar apko diye gye samay ke anusar apka amount apke account mai show nahi hota to aap humein sampark kare hum apki help karenge, humein apki help karne mai behad khushi hogi.


*********************REFUND OUTSIDE TAT ******************

I have checked the details and your refund was initiated on DATE by us. I am really sorry that you did not get the refund till now
I would request you to please get in touch with your Bank and share this reference number RRN.
Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you

Sir Mam, jesa ke check kar pa raha hu, apka amount hmari traf se DATE ko initate kiya gaya hai. Apka bank is amount ko apke account mai show karne ke liye adhiktam samay TAT ka leta hai.Maafi chaunga abhi tak apke account mai apka amount show nahi hua hai .Apse request karunga please aap ek baar apne bank se eske regarding contact kare is reference no. ke sath RRN
Agar bank se apko iske regarding help na mile to aap please humse dubara contact kre, apke help ke jayegi, humein behad khushi hogi apki help karne mein

***************Pikcup related********************
Pickup RESH

Mai apko btana chahugi mai apki return request reschedule kar rhi hu or apka 2 se 3 din mai pickup ho jaayega.

******Return request ***********
Return/ replacment process

Will you please tell me what problem you are facing regarding the product so that I will register your complaint.
Kya main jaan sakti hun aap product return kyu karna chahate hain product main kya problem hain?

I will register your complaint regarding this will you please tell me you want replacement or refund of this item?
Main apki darj karugi iss issue kai liye , Kya main jaan sakti hun aap is itme ko return ya replacement kya chahte hain ?

I have taken your return/replacement complaint regarding this order, team will upate you regarding this complaint within 24-48 hours. I apolozies that you have faced this issue.
Nishchint rahiye main apke iss order kai liye return/ replacement request darj kar rahin hun , Aapse request hain aap 24-48 hours ka wait kijiye team apko update kar degi.

I would also like to confirm that once your product pickup will done and has gone through a successful quality check, the refund will be initiated. Once the refund is processed you will receive a notification confirming the same.

I would also like to confirm that once your product pickup will done and has gone through a successful quality check, the replacement order will be initiated. Once the replacement is processed it will reaches to you within maximum 4-7 working days.

Sorry but replacement is not available for this product.

*****DENIAL*****
Maafi chahungi but apko same product deliver hua hai or good condition mai isliye return nhi ho paayega.

***MANUAL READ***
Mai apko btana chahugi ki jab apko product delivered hoga us samay apko manual milega ap usko read kijiyega.

****ABUSE****
Meri apse request hai professional bhasha ka paryog kre.
Sir, I request you to please use professional language otherwise I have to close your chat.

****TRUSTPAY***
Sir, Mai apko btana chahugi ki snapdeal mai 7 days ki return policy hai.


****CALL BACK****
Sir, I would be able to response you over to chat only, I would like request if you can share your concern via chat. I will be happy to help here.

Sir, If you want you can also contact are support team on 9212692126 for any query's related to snapdeal and our team will be defiantly provide you with the best possible resolution. You can also choose call me now option in my order section.

*****Personal details asking*****
I really apologies but we are not authorized to share any personal information .
Maafi cahungi sir apne koe bhe personal details share karne ke anumate nahi hai hamare pass.

*****Apology*****
Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.

Maafi chahunga apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

******Complaint taken*****
Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahunai apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

*****Complaint highlighted*****
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahungi apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

*****POD****
I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. Meanwhile you can place another order.

I understand how you are feeling right now if I were at your place, I would have felt the same way. Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible. Please allow maximum 6 working days.

Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. 6 working days ke andr andr apko ek proof of delivery share ke jaege, agar apse usse agar nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

*****Empty parcel******
We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 7 days to investigate this issue. We will call or email you with a resolution. Rest assured that we'll look into this matter very seriously and resolve your concern at the earliest.

Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

******COD showing free but still delivery charges..*******
Sir/Mam If delivery charges are showing fee for your order, then it is free but as I can check you have choose cash on delivery option as a payment mode, so for choosing that option you have to pay processing fees which is dependent upon your area Pincode, so this is that processing fees.
Also I want to tell you if you choose a prepaid option as a payment mode you no need to pay this processing fees, in prepaid mode there are no processing fees.

Sir/Mam apko btana chaungi agar apko delivery prabhaar neshulk dekh rahe hai, to apke delivery prabhaar bilkul neshulk he hai, par jesa ke check kar pa rahe hoon apne order ke bhughtaan ke leyai cash on delivery vikalp chuna hai, es vikalp ko chunne ke leyai apko ek processing bhughtan chukana padhta hai, ye wahi bhughtan hai.
Apko btana chaungi agar aap ese bhughtan ke leyai prepaid vikalp chunte to apko ye bhugtan nahi chukana padhta, esme ye bhugtaan neshulk hai.

As I can check that you have place order through COD that's why you have to pay dispatch/shipping charges it depends upon your area Pincode, it is free in prepaid orders.
Jesa ke check kar paa rahe hoon apne apna order COD ke through place kiya hai esleyai apko esmai dispatch/shipping charges dene padh rahe hain, ye apke area ke pincode par depend karte hain, ye charges repaid orders ke leyai nahi hai.

******200 rupees offer******
Sir/Mam it is 200 rupees offer which means up to 200 rupees discount. In this offer, you will get an instant discount of 10% which is dependent upon your product price on which you are applying this offer and also in this offer you will get a maximum discount of up to 200 rupees only.

When you go on payment option their you got on option apply promo code their you have to apply this coupon.

Sir/Mam Apko btana chaungi, 200 rupees ka jo offer hai, uska matlb 200 rupay tak ka chooth, es offer mai apko turanth 10% ke chooth melaige, jo ke apke product ke keemath par nerbhar karege, es offer mai apko adhiktm 200 rupay tak ke he chooth melege.

****Fake*****
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.
Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.
Aapse request karungi ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain.or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga .
Or aap nischint rahe hamare concern team ke pass already ese cases escalte hain. Par tabtak apse request karungi aap enhe ignore kijiye or enke sath apne koe bhe personal ya account details share mat kejeyaiga.

*****CATP*****
Maafi chaungi apke order ke return/replacement request nahi lai paungi, kyuki jesa ke check kar paa rahe hoon apko order apko (---) ko delivered kiya gya tha, product ke 7 days easy return policy khatm ho chuki hai.
Eske (---) ke brand warrenty hai to apse request karungi please aap ek baar service center visit kejeyai, vo apke eske regarding poore help karenge. Agar apko wha se bhe koe help nahi melte hai to aap humse contact kejeyai unke denail letter ke sath, apke poore help ke jaege. Asuvidha ke liye khed hai.

*****Payment failure****
Jesa ke check kar paa rahe hoon apke transaction unsuccessful rahe hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud initiate ho jaenge.

******SNAPDEAL GURANTY*****
Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koe bhe pareshani nahi aaege. Or apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

*****Address changed*****
Jesa ke check kar paa rahe hoon apko order alrady packed/shipped ho chuka hai, maafi chaungi aap address mai koe changes nahi ho paenge.

******Assistance******
How may I assist you?
Main apki kya help kr skti hu?
kindly elaborate your concern so I assist you better!
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
If you have any concern/query related to Snapdeal please share so that I could assist you.
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.
May I know your exact concern please?
Kya mai apka exact concern pta chl sakta hai?

0= ASKING EMAIL..
Sir/ Mam, kya aap mujhe apne Email id bta sakte hain taki hum apko aage bhe update kar sake .

0= FOR ELABRATE [IF CONCERN NOT CLEAR..]
kirpaya aapko jo problem ka samana krna padd rha hai usko vistar ma btaye taaki main aapke behatar sahaayata kar sakoon!

0= IF DETAILS ARE WRONG
Jo apne details di hai mai us se koi jaankari nai check kar paa rhI hoon, Apse request hai ki aap mujhe correct details provide krwaye taki mai apki behtar sahayta kar saku.

Covid-19 mahamari ke failure ke chlte apne employees ke suvaasth aur suraksha ke maddenajar rakhkar humne apne graahak seva kendr ko asthayi roop se band kar diya hai. Apse request krte h aap humein Whatsapp ke dwara apni complaint/help/feedback ke liye contact kre.

*****SHIPPING ESCLATION =( IF ORDER LATE BEYOND DATE)****
Sir / Mam, Maafi chahunga apke order ke dispatch mai dere hue hai. Hum aapake leyai samay par delivery ke mehatv ko samjte hain, Mai case manager hoon apka is concern k liye, Isliye nischunt rahe poore koshish rahegi ki apko product ki delivery jaldh se jaldh karwae jae, Ek baar jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge. Humare poore kosish rahege ke apka order apko (----) delivered karwa deya jae.
Asuvidha ke liye khed hai.

****ORDER DELIVERY DATE IS BREACHED AND NEW DDR IS NOT UPDATED*****
Maafi chahte hai, Apka order late deliver kiya jayega. Hum apke liye samay par delivery ke mehatv ko samjhte hain. Jaisa ki check kr pa rhI hu, aapka order transit mein hai. Mai case manager hoon apka is concern k liye aur koshish kr rhe hai ki apka order jldi deliver kr diya jaye ! Halanki, apke order ke delivery mein deri ho skti hai kyunki corona lock-down ke chlte poore India mein sakht pratibandh lagaye gaye hain! Asuvidha ke liye khed hai.

****CX ASKING EXCAT DATE****
Sir Mam, Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara eske regarding update karenge

*****PRICE PROTECTON****
Sir Mam, agar apko same product ka price kam show ho rha hai jo apne place kiya hai, toh aap nishchint rhe aap ise claim kr skte hai. Apse request krunga ki aap [email protected] par ek mail kre jiske subject me 'Price Protection' mention kre aur mail me us product ka order ID aur sath me usi product ka Screenshot/Image selling price ke sath humein share kre. Jese hi aap mail share krenge, hmari team apko 24 hours me revert back kregi.

****OFP PICKUP*****
Sir , jesa ke check kar paa rahe hoon aaj apke order ke pickup ke leyai hamare pickup boy out for pickup hai. To apse request karunge please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham tak apka order apke door steps par pickup krwa deya jae.
Aur mai apke es order ke case manager bhe hoon to mai poora dhyan rakhunge ke apka order ka pickup krwa deya jae.