Notes

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wITHIN SLA

Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before DELIVERYDATE as promised.
You can also track your order by clicking here . https://m.snapdeal.com/myorders

Mai aapki case manager baat kar rahi hu, Jaise ke check kar pa rahi hu , Aapke product ki promise delivery date DATE hai . Abhi jaise ki check kar pa rahi hu aapka order transit me hai, Mai poori koshish karugi aapka product jitni jaldi ho sake utni jaldi deliver karva saku.
Aap apne end se bhi order track kar sakte hain is link pe click kar ke :-https://m.snapdeal.com/myorders
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(Not Shipped WITHIN PDD)

Sir Mam, Apke order ki delivery date DELIVERYDATE hai aur koshish krungi ki jldi hi dispatch kr diya jaye or hum apko Email/SMS ke dwara eske regarding update karenge .
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[CX WANT Urgent delivery]

Sir, Jaise ke check kar pa rahi hu , Aapke product ki promise delivery date DATE hai , Mai apki urgent delivery ke request lai rahi hoon, Mai case manager hoon , Poori koshish ki jayegi ke apka order apko jald se jald Aapke diye samy anusar deliver krwa pau.
App apna order es link par click karke track kar sakte hain.
https://m.snapdeal.com/myorders
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IF ORDER LATE BEYOND DATE not shipped

Sir / Mam, Maafi chahungi apke order ke dispatch mai late hai. Hum aapake leyai samay par delivery ke mhatav ko samjte hain, Aap nischint rahe poore koshish rahegi ki apko product ki delivery jaldh se jaldh karwae jaye, Iske related aapko 24 se 48 hour tak update mil jayegi . Humari poore kosish rahegi ke apka order apko (----) delivered karwa deya jaye.
Asuvidha ke liye khed hai.
Sir, Your product is slightly delayed in shipping but no need to worry, You will get the update within 24 to 48 hour for the same.
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ORDER DELIVERY DATE IS BREACHED AND NEW DDR IS NOT UPDATED

Maafi chahte hai, Apka order late deliver kiya jayega. Hum apke liye samay par delivery ke mehatv ko samjhte hain. Jaisa ki check kr pa rhi hu, aapka order transit mein hai. Koshish kr rhe hai ki apka order jldi deliver kr diya jaye.

I am sorry for the inconvenience caused , Your order's delivery would be slightly delay, But no need to worry we will try to deliver your order as soon as possible.

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STUCK AT COURIER

Sir / Mam, Hum aapake leyai samay par delivery ke ke mhatv ko samjte hain, Asuvidha ke liye khed hai. Mai puri koshish krungi ki apaka order jald se jald deliverd kiya ja sake, Aap se request hai 24 se 48 hour tk wait kijiye aapko update aa jayega . App apna order es link par click karke track kar sakte hain. https://m.snapdeal.com/myorders

Sir, I can see that delivery of your order has been delayed. We apologies for inconvenience caused here. We are working round the clock to deliver the same at the earliest. Kindly wait for 24 to 48 hour for next update.
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RTO
Mafi chahungi aapko pareshani hui , Jaise ki check kar pa rahi hu , multiple attempts ke baad bhi aapka order deliver nahi kar paye, Lenkin Not to worry Abhi bhi ye order snapdeal application pe available hai, Aapse request karungi ke please order dobara se place kar lijiye.

Sir, We apologize as we were not able to deliver your order even after multiple attempts.
As I have checked that product which you want is available at our website and application and also serviceable at your pin code . I request you to place the order if you wish to place the order for the same . Please visit our Website/App and to order the required product.

Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"

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OFD
As I can see your product is "Out for Delivery" now and you will shortly receive a call from courier team. Also, I am your case Manager now who will take care delivery of your product. Please be rest assured. You will get your order till the end of the day.

If you are unable to receive your order today, I suggest you to please coordinate with courier boy when he contact you.

Right now delivery boy's number is not available, But not to worry he will call you before delivering your order.

Sir , jesa ke check kar paa rahi hoon aaj apke order ke delivery ki leyai hamare delivery boy out for delivery hai. To apse request karungi please sham tak ka wait karlejeyai, hamari poore koshish rahaege aaj sham tak apka order apke door steps par deliver krwa deya jaye.

Agar aap aaj order receive nahi kar sakte , Toh aap is bare me courier boy se baat kar sakte hain .

Jaise ki check kar pa rahi hu , courier boy ka number abhi update nahi hua hai , Kripya wait kijiye jald hi order deliver karne se pehle aapko wo contact kar lenge.

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PICKUP

Sir, As I can check pick up boy is out for pick up , Did you receive any call from pickup boy today ?
Jaise ki check kar pa rahi hu, Pickup boy out for pickup hai , Apko courier boy ki or se iske related koi contact kiya gya?

Kindly wait product will be picked up till the 6PM.
Please wait kijiye 6PM se pehle order pick ho jayega.

Sir, Sorry for inconvenience caused. There is no need to worry, I will raise complaint regarding that.

Your order will be picked up by courier partner Shadow Fax within 2 to 3 days, Please make sure product will be with its original packaging and invoice receipt should also be there while returning the product.

Sir, Maafi chahungi apko preshani hui. main abhi aapki complaint raise kar rahi hu , Aapka product 2 se 3 din ke andr NAME courier services ki or se pickup ho jayega, Batana chahungi product apni original packaging and invoice receipt ke sath ho.
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UD RESCHEDULED

Sir, As I can check the package was undelivered due to REASON, May I know , Did you receive any call from courier boy?
Sir, Jaise ki check kar pa rahi hu ke reason se delivery nahi ho pai, Kya aap bata sakte hain delivery ke related aaj aapko contact kiya gya tha?

Sir, we apologize for the inconvenience caused. I am rescheduling your delivery, I request you to please wait for 24 to 48 hour. We will deliver your order at the earliest.
I request you to please confirm your house number, Nearby landmark and alternative mobile number for successful delivery attempt.

Maafi chahungi, Aapka order REASON ki vajah se deliver nahi kar paye, Lekin Not to worry, Maine aapke order ki delivery date reschedule kar di hai, Next 24 to 48 hour ke andar dobara se delivery attempt ki jayegi.

Aapse request hai , Please aap apna house number, Nearby landmark and Apna alternative mobile number share kar dijiye. tanki aapke order ki sucessfull delivery ho paye.


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ADDRESS ISSUE

"If MFG not created yet -
Sir/ma'am, I can surely help you with this, Can you please share your new address & phone number
Sir, Your address has been successfully changed
Sir, Aapki poori sahayta ki jayegi, Aapse request hai , Please aap apna house number, Nearby landmark and Apna alternative mobile number share kar dijiye.
Sir, Aapka address sucessfully update ho chuka hai.


If MFG created but not shipped -
Sir/ma'am, i am really sorry, your item is already packed & ready to be shipped. No changes can be made now , If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.

"We are unable to change the name and address details for your order as it has already shipped. In case you wish to change your name and registered address for future orders, please follow these simple steps:

- Go to My Orders
- Click on "Saved Addresses" on the left of the page
- Change your name and address and click on "Save" .


If you require any further assistance, feel free to reply to this email [email protected] . We will be glad to help you.


HINDI

Mafi chahungi, Aapka order already pack ho gya hai aur ship hone wala hai, Abhi koi changes nahi kar sakti, Agar aapka current address aapke purane address ke paas hi hai, Toh aap courier boy se bhi coordinate kar sakte hain tanki aapko aapke preferable address par product deliver ho paye.

In case Aap apna address change karna chahte hain, Toh please ye simple step follow kijiye:

"My orders" par jaiye
- "saved Addresses" par click kijiye, jo ki page ke left side par hai .
- Apna name and address change kijiye aur "Save" kar click kijiye.

Agar aapko koi bhi snapdeal ke related help chahiye, Toh aap Help@snapdeal par hame mail drop kar sakte hain, Hume aapki help karke khushi hogi

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REFUND

Sir, As I can check your bank details are not present with us, Kindly share your bank details via email.
I am sending you a mail regarding bank details requirements, Please check your mail.

Sir, Jaise ki check kar pa rahi hu, Aapke bank details available nahi hai, Kripya apne bank details mail ke dwara share kijiye, iske related aapko ek mail send ki hai, Please check kijiye.

Sir, When your account details will be updated, Within 24 to 48 hours your refund will be initiated into your account and same will reflect within 2 hours into your given account.

Sir, Jab hi aapke account details update ho jayengi, Aapka refund 24 se 48 hour ke ander aapke account me initiate kar diya jayega jo 2 hour ke ander aapke account me reflect ho jayega.

WITHIN TAT

Sir, Jesa ke check kar paa rahi hoon apka amount hmarae tarf se <transfer date > ko initate kiya gae hai.Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain. Chinta mat kijeyai , Apka amount jaldh he apke account mai bhi show ho jaega .Agar apko deyai gae samay ke andr apka refund apke account mai show nahi hota to aap hame sampark kare ham apke help karenge , Hume apke help karne mai behadh khushi hoge.


2 = OUTSIDE TAT..

Sir/Mam, Jesa ke check kar paa rahi hoon apka amount humare tarf se (initite date) ko initate kiya gya hai.Maafi chahungi abhi tak apke account mai apka amount show nahi hua hai .Apse
request karungi please aap 24 to 48 hour tak wait kare, Maine complaint raise kardi hai.
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PRICEBREAKUP
Mam , As I can check your order's selling price is Rs. 483 and Rs. 29 is its COD processing fees , You also got Rs. 117.00 discount on your order, And your payable amount is Rs. 395.
Mam, If is showing free delivery then you have to use prepaid mode for payment but if you use cash on delivery there will be COD processing charges for that.
If you want to avoid any extra charges, I suggest you to please place an order by selecting prepaid mode.

Mam , Jaise ki check kar pa rahi hu , Aapka order ka selling price Rs 500 tha and Rs. 29 ispar cash on deliver payment mode select karne ke charges lage the , And sath hi aapko Rs. 11.00 offer discount bhi mila hai , Toh aapko total amount Rs. 518 pay karna hai.
Agar apko free delivery show ho rha hai to apko prepaid mode use krna hai payment k liye but agar aap cash on delivery select kroge to apko COD processing fees pay krni hogi.
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Free SHIPPING...
Sir/Mam, If is showing free delivery then you have to use prepaid mode for payment but if you use cash on delivery there will be COD processing charges for that.
If you want to avoid any extra charges, I suggest you to please place an order by selecting prepaid mode.

Sir/ Mam, Agar apko free delivery show ho rha hai to apko prepaid mode use krna hai payment k liye but agar aap cash on delivery select kroge to apko COD processing fees pay krni hogi.

Sir , If you are unable to pay by debit card , I request you to please try to pay by another payment mode .

Sir , As I can check your chosen payment mode is Cash on delivery , Please pay Rs. 719.00 by cash while delivery , If you want to pay online, Please coordinate with courier boy for the same .
Sir , Jaise ki check kar pa rahi hu aapne cash on delivery mode chose kar ke order place kiya hai , Lekin agar aap online pay karna chahte hain toh is bare me aap courier boy se coordinate kar sakte hain , Otherwise aapko by cash hi payment karna hoga.

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CANCELLATION SCENARIO MAIN POINT..

1= WANT TO CANCEL [ASKING REASON FOR CANCELLATION].

Sorry to hear that, you want to cancel this order. May, I know the reason for cancellation, As this is one of our best selling item & I am sure you will like it.

Maafi chahungi ki aap is order ko cancel krna chahte hai ! Kya mai jaan skti hoon ki aap is order ko cancel kyu krna chahte hai, Kyuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.

2= WANT TO CANCEL BUT NOT CANCELLED STAGE..[ MEANS ALREADY SHIPPED]

Sir, I have raised cancellation request for your order , But as I can check your order is in transit , If in case delivery boy contact you regarding this order , In that case , I request you to please refuse or deny to receive the order, So that the order will got cancel.


Apka order already ship ho chuka hai isiliye main cancel nahi kr pa rhi hu, Maine apke order ki cancellation request raise krdi hai, Agr courier partner apko contact krte hai to aap unhe order lene se mana kr dijiyega .

CANCELLATION 24 TO 48 HOUR
I have taken your request for cancellation and we will notify you via SMS/Email within next 24 to 48 hours with latest update on this request.

Maine apke order ki cancellation request raise krdi hai aur apko iske upper further update ana wale 24-48 hours se andar via SMS/Email ke dwara de diya jayega.

Mam ,Mafi chahungi aapka order technical error ke karan cancel ho gya hai, Lenkin Not to worry Abhi bhi ye order snapdeal application pe available hai, Aapse request karungi ke please order dobara se place kar lijiye.
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RETURN
May I know the reason why you want to return your order?
Kya main reason jan sakti hu aap order return kyu karna chahte hain?

As I can check your product is showing out for delivery , May I know did you receive this order today?
Jaise ki check kar pa rahi hu abhi bhi ye order out for delivery show kar raha hai , Kya main jan sakti hu aapko yeh product aaj deliver ho gya hai ?


Sir, Sorry for inconvenience caused. There is no need to worry, Please give me a moment I will raise complaint regarding that. I would request you to wait for 24 to 48 hours for next step.
We will update you via Email & SMS .

Sir, Sorry for inconvenience caused. There is no need to worry, I am raising complaint regarding that. I would request you to wait for 2 to 3 days , Your order will be picked up by courier partner NAME , Please make sure product will be with its original packaging and invoice receipt should also be there while returning the product.

Main aapki abhi complaint register kar rahi hu, Aapse request hai aap next update ke liye wait kijiye, 24 se 48 hour ke ander aapko SMS ya Email ke through update mil jayega.

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RETURN PROCEDURE

Sir, Firstly your order will be picked up within 2 to 3 days and quality check will be done after that you will get update for the refund via email.

PDWP
Thanks for your patience! We have an update from the courier company that your package was delivered at <COMPLETE DELIVERY ADDRESS>. It was received by Mr./Ms./Mrs <recipient's name>if available. I recommend that you check with him/her and I am sure he/she will hand over the package to you."



I have registered your request. we'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

Maine aapki complaint register kar li hai, Jiase hi hume courier partner se Proof of delivery milegi, Aapko hamare end se proof of delivery 6 din ke andar share ki jayegi , Aapse request hai tab tak please aap wait kijiye.
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PRODUCT AVAILABLE ON WEBSITE

As I have checked that product which you want is available at our website and application and also serviceable at your pin code . I request you to place the order if you wish to place the order for the same . Please visit our Website/App and to order the required product.


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APOLOGY.. EXTRA ASSURANCE AND COMPLAINT

Maafi chahungi apko preshani hui.
I am sorry for the inconvenience caused to you.

Sorry for inconvenience caused. There is no need to worry, Please give me a moment I will raise complaint regarding that.

A=
Mam , I can understand your concern, I understand how you are feeling right now if I were on your place I would have felt the same way . Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible. Its is my responsibility to help you.

A=
Mai samaj sakti hu aap is time kaisa feel kar rhe hai. Agar mai aapki jagah hoti to mai bhi same aisa hi feel karti. Aapka gussa jayaz hai. Par mai aapko batana chahugi ye meri zimmedaari hai. Mai poori koshish karugi jald se jald iss issue ko resolve kar pau.


B=
Your concern is justified and I understand how you are feeling right now. But be assured I will definitely help you regarding this Because you are our most valuable customer and your chat landed on me so now is my responsibility to help you.

B=

Aapka concern jayaz hai. Mai samaj sakti hu aap is time kaisa feel kar rhe hai. Par aap bilkul nischint rhe, mai poori koshish karugi jald se jald iss issue ko resolve kar saku. Kyuki aap humare valueable customer hai. Aapki chat mere pass aai hai to ye meri responsibility hai jald se jald aapka issue resolve karva saku.


C=
I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.

C=
Main yeah sunishchit karoongi ki yah hamaare saath aapka pahala aur antim bura anubhav hoga. Aur aapko bhavishy mein aisee samasya ka saamana nahin karna padega. Main vaastav mein shama chaahati hoon ki aapko is samasya ka saamana kar rahe hain. Lekin main vyaktigat roop se aapako vishvaas dilaati hoon ki aap is tarah kee asuvidhaon ke beech nahin aaenge kyonki hum poori koshish karege ki hum aapko best service provide kara pae jiske aap haqdaar hai.

D=
I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.
D=
Main samajhati hoon ki agar ham kisee cheej ke lie bhugataan karate hain aur hamen vah praapt nahin hota hai jo ham vaastav mein chaahate the, to mujhe bhee aisa hee lagega yadi main khud ko aapakee sthiti mein rakhati hoon. Aap bilkul nischint rhae iss par dhyan diya jaega or ase problem aapko future mai nhi karni padege.


E=
There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.
E=
Chinta karne kee koee aavashyakata nahin hai, mai poori koshish karugi jald se jald aapka order deliver karva saku.

F=
Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.

F=
Chinta na karen aapka paisa snapdeal trust pay policy ke saath surakshit hai, krpaya hamen thoda samay dijiye. Taaki hum aapki shikaayat kee jaanch kar sake. Aap hamaare moolyavaan graahak hain, main jald se jald ise hal karane ke lie vyaktigat roop se kaam karoongi.
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200 COUPON OFFER..
Sir/ Mam, You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 10% discount of product price.

Sir/ Mam , sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 10% ka discount milega product ke price ka.

I want to tell you that 200 is the maximum discount which will vary on product price and you will get 10% off on product price and maximum discount would be upto 200

Btana chaungi ki apko coupons receive hote h jiski value upto 200 hoti h h isme maximum discount price ka 10% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.
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TRUST PAY POLICY

Sir, We are pleased to inform you that returning your Snapdeal purchase is simpler than ever with our Easy Returns Policy. You can raise a return or replacement request within 7 days after the item is delivered."

Sir, Mujhe ye batate huye boht khushi ho rahi hai ki snapdeal par product return karna boht boht simple hai jo ki "7 day Easy return policy" ke under hai, Aap order deliver hone ke baad 7 days ke andr return ya replacement ki request raise kar sakte hain.

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FAKE=-

Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain , Aur Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he. Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain. Aapse request karungi ki aap inhe ignore kijiye kyuki or please app inke sath apne koi bhi personal ya account details share mat kejeyaiga .
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PRICE PROTECTION

Sir Mam, if the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.
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(SNAPDEAL GUARANTEE)

Snapdeal ek market place hai, jahaan aapke jaise khareedaar hamaare platform par hamaare vikretaon dvaara is tarah ke vastuon ko khareedate hain.
ham keval un vikretaon ko parishram apoorvak anumodit aur protsaahit karate hain, jin par aapko aparaajey keematon par uchch-gunavatta vaalee vastuon ko bechne ke lie bharosa kiya ja sakata hai.
hamane hardware ya software muddon ke lie maanak nirmaata kee warranty ke tahat adhikaansh utpaadon ko cover kiya hai, jahaan kaheen bhee laagoo ho. yadi aap hamaare kisee bhee vaapsee yogy utpaad se santusht nahin hain, to aapke bhugtaan kee suraksha sunishchit karane ke lie hamaare paas 7 din kee aasaan vaapsee neeti hai.
hamen aapkee madad karane mein khushee hogee.


Snapdeal is a marketplace, where buyers like you purchase items listed by our sellers on our platform.
We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.
We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.
We'd be glad to help you.
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SELLER RELATED QUERY

We see that you are interested in selling your products on our website/app. Selling on Snapdeal is easy! All you need is:
GST Number
Company PAN Card
Current Account Number
So just log into our website/app, click on 'Sell on Snapdeal' and fill in required details. Post filling the form the team will revert you in 7-10 business days.
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PENDING VERIFICATION

Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.
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