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Explain situation: The customer wants to be refunded for the Grubhub Plus membership, it was not used since the last Membership renewal.
What is diner/rest asking for: The customer wants to be refunded for the Grubhub Plus membership.
How does requester want to be contacted by CXT and what is their contact info: EMAILADDRESS
Thank you!
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- "ZOPIM" - Zopim was not sending my messages and it was sending them twice, I could not answer to the chat anymore and it shows I left the chat but I did not, I still can see the chat but my messages aren't sent. The problem had been solved already, close the ticket.
- "PICKUPTHEORDERBECAUSEITISTAKINGTOOLONG(GH)1" - I understand how frustrating that can be, I apologize for the experience. I will process a refund for the delivery fee and the tip, also I will notify the driver not to pick up the food anymore, please allow me a moment.
- "PICKUPTHEORDERBECAUSEITISTAKINGTOOLONG(GH)1" - Your order has been adjusted. We've processed the refund on our end for $AMOUNT after taxes, and your bank has it from here. Some financial institutions can take up to 5 business days to process a refund. Unfortunately, we don't have visibility into their timeline, so we recommend contacting them if you have additional questions on this.
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TEXT MESSAGE:
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Hello, Grubhub here! Please do not pick up the order number NUMBER anymore, we've marked it as delivered for you. The customer will pick it up himself. Thank you!, Hugo B.
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