Notes

100000000549568-Suma Acharya
I would request you to not use any indecent or inappropriate language on the chat.

Please note that a product is rated by certified buyers on a scale of 1 to 5 stars based on their experience with the product. The intent of this feedback is to help other customers make an informed buying decision.
Customer enquires on what basis the product has been rated?

Consultant to inform customer that in thereview section they can share their experience (good/bad) with seller and product.
Associate to inform the user that the rating's are dynamic in nature which are rated by the customer on the scale of 1 to 5 based on the product experience.
Agent customer product technical/ csat score ACPT
I would also request you to use the "Filter" option available on the top left of the product link share above.

I would like to inform you that the specific information needed is not provided by the seller on the product page.
I would like to inform you that the following is the measurement of the product:
1. Top lenghth: 2.5 meters.
2. Dupatta lenght: 2 meters- 2.5 meters.
3. Bottom lenght: 2 meters.
4. Vertical Size: 25 mm
I would like to inform you that the following is the measurement of the product:
1. External Height: 65 centimeters.
2. External Depth: 25 centimeters.
3. Weight: 4 Kilogram.

5. Weight: 59 grams.
Guide customers to do it through self-serve. This can be done through My Account (applicable only on the desktop page). Under Go to ?My Account? ?Account settings?, go to ?Profile information? Edit the mobile number OTP SMS will get triggered to the new and old phone number Enter both the ?OTP? along with ?Password? and click on ?Verify mobile? Click on ?Save Changes? Note: Customers should have access to both old and new contact numbers as the OTP will be sent to both the numbers. Tagging

Customer asks: Is there any bag coming with the shoe in the box - Inform the customer that "All products are shipped in damage/ tamper-proof packaging".

Also, the capacity of the bag is "7 Litres" as mentioned on the product page
Inform the customer that it is suitable for all and dependent on your personal taste.
I will not be able to recommend a product that you should buy. You can make the buying decision based on factors like the product specifications meeting your requirement and you can also look at the product reviews by certified buyers to help you make an informed buying decision. TAG= product info>>general product enquiry.

https://www.1377x.to/search/flimora/1/
I am sorry to inform you that the delivery executive may attempt to call before delivery only if they are unable to locate the address or if they face any challenges while delivery.
it is dependent on your personal taste. The type of pairing depends on personal preferences. To decide what will suit best with the product, please refer to the image available on the product page
tagging: general
I would like to inform you that the product you have chosen is "Unstitched" as mentioned by the seller on product page.
Also, the top "Top length" of the product chosen is "2 meters" as mentioned on the product page.
Also, the top length is “”, bottom length “” and dupatta lenghth is “” as mentioned on the product page.


Thank you for reaching us. Let us know if you have any questions.
Also, to know more about the product I would request you to check the "Product Details" section on the product page.
I would like to know that, are you looking for "Product Specifications" or "Product Genuinity?"
I would like to inform you that the capacity of the bag chosen is "32.5 L" as mentioned on the product page by the seller.
Since I have not heard from you for a while, I would like to inform you that this is one of the best products you have selected in this range.
I would like to inform you that the fabric used in product "Solid Men Grey Track Pants " is "Cotton Blend."
I request you to kindly share your city. So that I can help you accordingly.

However, not to worry, I will surely share your feedback with the sellers.
I would like to inform you that as per the requirement specified by you, there are multiple products available on Flipkart. You can have a look at all the products with the help of the following link: Also, you can use the 'Filters' option on website to get the desired product as per your choice.
To know more about the return policy of the product, I request you to click on the below-shared link:
https://www.flipkart.com/pages/returnpolicy.
Need not worry, be assured, and go ahead to buy this product.
I would like to inform you that to place an order please follow these steps:
1. Select the product you would like to buy and 'Check Availability' at your preferred Pincode.
2. Add products to your cart and just hit "Buy Now".
3. Choose or add a delivery address. Use a preferred payment mode and confirm the order.
General product info
However, I would like to inform you that as per the requirement specified by you, there are multiple products available on Flipkart.
You can have a look at all the products with the help of the following link:
Also, you can use the 'Filters' option on the website to get the desired product as per your choice.


Xt Enhanced Lp Running Shoes For Men (NavyI would like to inform you that the strap material used in the product is "Synthetic Leather."

I would like to inform you that this is one of the best products you have selected.
I would also like to inorm fbric
I would like to inform you that no such information have been mentioned by the seller.
Also the product you habe selected ithe s Fa
1.10….2.52
Reward such as Supercoins, Flipkart discount vouchers will reflect on the reward section to the winners by 15 December, 2020 subject to terms and condition.
WHAT Flipkart gift cards issued by Qwikcilver Solutions Pvt. Ltd. ('Qwikcilver') which is a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India ('RBI') to issue such Gift Cards. The Gift Cards can be redeemed online against Sellers listed on www.flipkart.com or Flipkart Mobile App or Flipkart m-site ('Platform') only. HOW to login to a Flipkart account and choose the product which he/she wants to buy, On the payment page, he/she will fin
All Flipkart Gift Cards expire 1 year from the date of their creation. Maximum of 15 Gift Cards can be purchased in a single order at the time of checkout. There would be no fee or other charges associated with Gift Card purchase. If the Gift Card balance is more than order value, the balance will remain in the same Gift Card/ Wallet customer can use it for later purchases.
neha bhatt
16:00
Login to Flipkart, go to ‘Gift cards’ section, and add ‘Gift Card’. Inform the customer to enter the Gift Card number & PIN The Gift Card will get linked to the customer Gift Card Wallet and the amount will start reflecting which can be used to purchase products on Flipkart While placing the order, customers can directly choose this wallet balance, do the OTP verification (OTP will be sent to the registered Email ID and Phone number), and make the payment. Note: If the Gift Card balance is lesse
How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode? For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item. You will need to update following information for the seller to process a refund to your account:
The Bank Account Number IFSC Code Account Holder's Name Bank Branch Bank Name IMPS refunds will typically be processed in one business day by sellers.

What is 'Buy Now Pay later'?
‘Flipkart Pay later’ is a credit-based payment mode available on Flipkart Android app and iOS through which customers can shop throughout the month (place multiple orders) without paying at the time of purchase and later pay the total bill at once by the 5th of the following month. This payment mode will be available for select customers on certain Flipkart Assured products and the credit limit will vary for each customer.
This payment option is powered by the financing partners, IDFC First Bank and it is mandatory to have documents like PAN Card and Aadhaar Number to apply Benefits of 'Flipkart Pay later' payment mode: 1. Customers will get just one consolidated amount every month 2. Instant refunds (provide the refund TAT mentioned under the 'Return timeline/Refund Info' on Smart Assist) 3. Real-time settlement 4. Seamless checkout - never miss a deal

Price kyu alag hai
I would like to inform you that the pricing of the product totally depends on seller only.
I would also like to inform you that prices are based on various factors, like specification color size
And prices listed on flipkart are best size offered by seller
That’s why there is difference in pricing.
Tagging offersme
Login to Flipkart, go to ‘Gift cards’ section, and add ‘Gift Card’. Inform the customer to enter the Gift Card number & PIN The Gift Card will get linked to the customer Gift Card Wallet and the amount will start reflecting which can be used to purchase products on Flipkart While placing the order, customers can directly choose this wallet balance, do the OTP verification (OTP will be sent to the registered Email ID and Phone number), and make the payment. Note: If the Gift Card balance is lesse
Refer to the product description and product title given on the product page: If it is F-Assured check the warranty details given on the product page. I would like to inform you that the fading of the color depends on the usage, product care as well as on the weather conditions. However, for further information on the color care of the product please check the product details on the product page. (If not)- I would like to inform you that the fading of the color depends on the u
(If not)- I would like to inform you that the fading of the color depends on the usage, product care as well as on the weather conditions.

Hi, my name is Suma, I am here to help you.

If customer says good morning then reply –
Good Morning, How may I assist you?
If customer doesn’t say good morning then reply-

Please proceed with your concern.
If you don’t understand his concern-
Please elaborate your concern.

I certainly understand your concern.
Need not to worry, I will surely help you out.

Please allow me a moment, I will get back to you with the information in a minute or two.
Or

Let me check the details, I will get back to you with the information in a minute or two.
After coming back from hold within 02 minutes

Thanks for waiting.
Thank you for your patience.

*******Information**************************************************
I would like to let you know that
I would like to inform you that
I am sorry to let you that
I am sorry to inform you that

Is there anything else I can assist you with?

Your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.

Thanks for choosing Flipkart.

Have a great day.
Have a great evening.
Happy Shopping.

Color query-
-I would like to inform you that the “product name” is available in color red, blue with the seller.
In case, if particular color is not available-
Mismatch image-
I am sorry that the image contradicts does not match the specification.
But the seller has clearly mentioned the same in the specification with the product details on the product page.
Tagging -

--Customer wants to know seller/product reviews-
I would like to inform you that a seller score is a representation of seller’s performance on Flipkart.
It is a combination of ‘Product Rating’ provided by customers and ‘Service Rating’ provided by Flipkart based on factors like quality of products, timely deliveries, and cancellations that will make you help shopping experience a delightful one.
I would like to inform you that you can also share your experience with the seller and product under the review section.
Tagging-product purchase- product information- seller/product reviews issue
--Shipping charges and delivery date query
May, I know your pin code?
Or
Please share me your pin code?
I would like to inform you that I have checked the pin code your order will be delivered by *date*.
However, this is your estimated delivery date, you can also check the delivery timeline by entering your pin code.
-Tagging – delivery and installation info-shipping charges and delivery related



-- Next day delivery or same day delivery query
Could you please share me your pin code?
Or
May, I have your pin code please?
Once u get pin code from customer write
Thank you for sharing the detail.
Yes, this product can be delivered to you by next day, but the condition is you have to order today.
However, this is your estimated delivery date, you can also check the delivery timeline by entering your pin code.


Yes, this product can be delivered to you by same day, but the condition is you have to order today itself. (specify time)
However, this is your estimated delivery date, you can also check the delivery timeline by entering your pin code.

Tagging - delivery and installation info-shipping charges and delivery related




-- Stock availability or out of stock
Stock availability
Please check for the size so write
Could you please share me the pin code.
Then write
Thanks for the details.
Then write
I am sorry to inform you that the “product name” is not available with any of the sellers.

However, if you click on “Notify Me” option you will get notified once the product is back in stock.
- In case if next sale date is available on website then write
I would like to inform you that the “product name” will be available by *date* with the seller.
Tagging – product information – stock availability/oos enquiry

-- customer wants to collect delivery from delivery hub

I am sorry to let you know that you cannot collect your product from the delivery hub.
However, the product will be delivered at your doorstep.
Tagging – Delivery and installation info – general product enquiry


• Request for the POS machine at the time of delivery
(If pin code is not serviceable)- I would like to inform you that POS availability is based on courier and pin codes.
However, for further assistance you can contact with help center.
This is just optional reply
(If pin code is serviceable)- I would like to inform you that to request field executive to get the POS availability when you receive the out for delivery message or when field executive calls you.
Tagging: Delivery and Installation information>>> General product enquiry

10) Customer wants to know if he can change the address once the order is placed.
I would like to let you know that you can change your address from the ‘Order Details’ page under your Flipkart account via Self-serve.
However, the address can be only change if the seller has not approved the orders for Non-Flipkart Assured orders and if the pick-list is not generated for Flipkart Assured orders.
Tagging: post purchase>>> Enquiry on Address/ phone number change.


11) Customer wants to call wish master before delivery:
I would like to inform you that the Wish master may attempt to call before delivery if they are unable to locate the address or face any challenges during delivery.
However, wish master do not promise a call before delivery.
Tagging: Delivery and Installation information>>> General product enquiry
12) Customer wants to know if all the delivery in the order can be shipped together
I’m sorry to inform you that shipping together won’t be possible as shipment comes from different sellers or different warehouse.
Tagging: Delivery and Installation information>>> shipping charges and delivery related.
13) customer wants to know open box delivery
I would to like to inform you that the ‘Open box delivery (Large Category)’ option allows the Wish masters to open the delivered product at your premises to show if the product is free of any physical damages, mis-shipments, missing items, missing accessories.
Tagging – delivery and installation –general product enquiry


14) customer wants to know how he can compare product with another product
I would like to inform you that the compare option is available on the product page to compare two or more similar category products.
However, you can compare multiple products on website.
Tagging – product information – product comparison

15) Customer wants to know priority delivery

I am sorry to inform you that the delivery of an order cannot be prioritized. (as the delivery date of an order or an item depends on many factors like the seller’s location, delivery address, and the type of product.) the one written in bracket is optional but try to avoid.
However, this is your estimated (date), you can also check the delivery timeline by entering your pin code. – Need to make required changes
Tagging – Delivery and installation info- shipping charges and delivery related
16) Cancellations and return query
I would like to inform you that yes you can return the product “product name”, if there is any issue with your product, you can raise a refund, replacement or exchange request within “mentioned” days of receiving the product.
Also, for further information on return policy you can check under seller details section on the product page.
Tagging – product information – cancellation and return policy information

- Query for when customer ask product will get delivered at my address?
Could you please share me your pin code?
After that write
I would like to inform you that the product “product name” can be delivered by October 10, 2020 on the provided or mentioned pin code.
However, the delivery timeline may change once you place your order with the complete address details.
Also, you can check the delivery timeline by entering the pin code on product page.

Tagging – delivery and installation – shipping and delivery related

-- Customer ask about fabric of the product

I would like to inform you that the fabric used for “product name” is polycotton.

Also, polycotton is suitable for summer and winter.
Where in, it is stretchable and breathable fabric.

Tagging – product information – product specification and details

-- Offer related query, customer wants to know about particular offer details

Example 1

I would like to inform you that on purchase of any Lifestyle products (products from Watches, Sunglasses, Handbags, Backpacks, Artificial Jewellery, Men's clothing and Footwear, Women's Clothing and Footwear & Kids' Fashion) with minimum cart value of INR 300, get 5% off up to maximum of Rs 150 will be applicable on prepaid transactions through Credit Card, Debit Card, UPI, Net banking.
The offer period is from September 04, 2020 to September 30, 2020.

Also, you can check the details under the offer section on the product page.
Tagging – Offers and promotion – clarification on terms & conditions/sale/offer

Example 02

Payment without OTP on checkout offer

I would like to inform you that this an offer ‘Payments Without OTP' on checkout, where you will receive Rs 50 EGV on next transaction also, it is applicable on selected Visa Cards.
Also, you will receive Rs 50 Flipkart Gift Voucher on your first transaction after enrolling for “Payments Without OTP” transaction flow (second transaction overall) during the offer period.
It is applicable only on Axis Bank, ICICI Bank & Kotak Mahindra Bank cards.
The offer period is from September 27, 2020 to October 31,2020
Also, you can check the details under the offer section on the product page.
Tagging- offer & promotion – Enquiry on offer and promotion.


LIFESTYLE FAQ
Men’s T-shirt FAQ
1. Size and fit query


I would like to inform you that the product “product name” is of large size.
I would like to inform you that, T-shirt sizes are person specific and may vary even for people in the same age group.
However, I would recommend you that check the “Size Chart” available on the product page before buying the T-shirt.
Also, if you are not sure about the size, please visit the size chart section to understand the measurement process.

Tagging – Product information – product specifications and details.

2. Customer asks how long it is and customer asks is it slim fit
I would like to inform that the “product name” is of slim fit.
Also, the seller has not provided details of the length size of the product.
However, t-shirt sizes are person specific and may vary even for people in the same age group.

I recommend you that check the size chart available on the product page before buying the T-shirt.

Incase if you are not sure about the size, please visit the size chart section to understand the measurement process.

Tagging - Product information – product specifications and details.

3.Wash care query

I would like to inform you that the “product name” fabric care mentioned by the seller is regular machine wash.

If information is not available

I am sorry to inform you that the seller has not provided specific information as part of the product care.
However, you can refer to the product page for more information on the quality and material of the T-shirt.

Tagging - Product information – product specifications and details.

4. T-shirt can be ironed

I would like to inform you to avoid ironing on overprint, graphic, embellishments.
If information is not available

I am sorry to inform you that seller has not provided specific information about this as part of the product care.
However, it is advisable to avoid ironing on print, graphic, embellishments if any on the T-shirt.
Also, for further information on the type of fabric that has been used, please refer the product details on the product page.
Tagging- Product information – product specifications and details.

5. Customer wants to know how long the t-shirt will last







6. Customers ask whether material will be impacted on washing.
Check if it is f-assured
I would like to inform you that the “product name” fabric care mentioned by seller is machine wash as per tag.
However, it depends on the fabric and product care as part of the usage.
Also, for further information on the fabric care, please refer the product details section on the product page.

If it is not f-assured

I am sorry to inform you that the seller has not provided any specific information on this as part of product care.
However, it depends on the fabric and product care as part of the usage.
Also, for further information about the type of fabric, please refer the product details section on the product page.
Tagging- product information – product specifications and details

7. Customer wants to know whether it can be worn in summer and winter

I would like to inform you that the product “product name” is made of polyester material is suitable for summer and winter. (check the material chat an accordingly write the information)

8. Customer asks how many pockets are there

I would like to inform you that the product “product name” comes with two front and two back pockets as per details mentioned by the seller.
However, for further information you can check the product details on the product page.
Tagging - product information – product specifications and details

9. Customer asks if it is elastic/stretchy
I would like to inform you that the “product name” is made of Polyester Viscose which is a stretchable fabric.
Tagging - product information – product specifications and details

10. Customer asks can they adjust the elastic
I am sorry to inform you that the seller has not provided information for the same.
Tagging - product information – product specifications and details


11. Customer asks about detachable hood
Yes, I would like to inform you that the “product name” comes along with a detachable drawstring hood.
If information is not available write-

I am sorry to inform you that the seller has not provided the specific information about the hood being detachable.
Tagging: product information – product specifications and details

12. Customer asks whether girls can also wear this T-shirt
Check on website under the product details section Ideal for and if it is mentioned reply –

I would like to inform you that the “product name” is ideal for Men only.

If information is not there on website then reply-
I am sorry to inform you that the seller has not provided the specific information about the same.
However, the product can be worn by either Men or Women based on their preference.

Tagging- product information – product specifications and details

13. Customer asks is it dark maroon, multipack, does it have zip, is it reversible, is it hooded, what is the material

I would like to inform you that the “product name” is Maroon in color along with asymmetric half Hood With Contrast Brass Zipper.
Write this only if ask whether it is dark or light maroon or which ever color
However, the seller has not provided the exact shade of the color.
However, the package will include 01 T-shirt.
Also, the seller has not provided any information whether it’s reversible fabric or not.
However, for further information please refer the product details section on the product page.
Tagging - product information – product specifications and details

14. Customer asks whether fabric is thick or thin
I would like to inform you that the “product name” is made up of thick polyester fabric.

If information is not available

I am sorry to inform you that the seller has not provided specific information on the same.
However, in this product the cotton fabric is used.
Also, for further information on the fabric type, please refer the product details section on the product page.

Tagging - product information – product specifications and details

15. Customer asks about sleeve length

I would like to inform you that the length of sleeves is full sleeve.
However, the seller has not provided the exact length of the sleeve.
Tagging - product information – product specifications and details
16. Customer ask about the product rating

I would like to inform you that the product ratings are given by the certified buyer.
17. Customer asks about the return policy
Check on the website
I would like to inform you that the “product name” has 30 days return policy.
However, if there is any issue with your product, you can raise a refund, replacement or exchange request within 30 days of receiving the product.
Tagging – product info – cancellation & return policy info

Men’s Casual Shoes (FAQ)
1) Wants to know about Wash Care or about how to wash the shoes:
• Refer to the care instructions on the product page
(If yes)- I would like to inform you that the “product name” is washable.

• (If No)- I’m sorry to inform you that the seller has not mentioned any specific information about this as a part of the product care. However, you can refer to the product page for more information on the quality and material of the shoe.

2) Ask about for which age group is this appropriate or it will be loose for 14 years old. ( size and fit)

• Refer to the size details on the product page

I would like to inform you that the Shoe sizes are person specific and may even vary for people in the same group. I recommend you that you can check chart size available on the product page before buying the shoe. In case you are not sure about the size, please visit the size chart section to understand the foot length measurement process.

3) Ask about should I buy a size larger or smaller ( size and fit)
• Refer to the size and size guide details on the product page
I would like to inform you that on the product page the exact size is not mentioned by the seller
However, I would recommend you to refer the size chart available on the product page before buying the shoe.
Also, you can purchase a smaller or larger size than the usual size has to be purchased for a specific brand.
Also, you can purchase the regular size as per your foot length measurement.

4) Ask if the shoes is waterproof or it can worn in snow (wear and tear)

• Refer to the product description given on the product page:

• (If yes)- c
•
• (If No)- I’m sorry to inform you that the seller has not mentioned any specific information on the material of the shoe being waterproof. However, please check the product page for more details on the shoe type before making a decision to buy the shoe.

5) Ask about how long does the shoe lasts (wear and tear) warranty period
• Check the product is F-Assured :
• (If yes)-

I would like to inform you that the “product name” comes with a standard brand warranty of 90 days ( write warranty days as per the particular product)

Also, the product usually depends on usage based wear and tear of the product.
In case, of any product related issue during the warranty period you can get support from the seller.
However, for further detail information on warranty of the product please check the warranty details on the product page.

(If No)-
I’m sorry to inform you that the seller has not mentioned any specific information on the durability of the shoe.
However, it usually depends on usage based wear and tear of the product.

6) Ask about if it can be used for running (wear and tear)

• Refer to the product description and product title given on the product page:
I would like to inform you that the “product name” is suitable for a specific activity or sports.
However, for more information check the product details on the product page.

7) Ask about if the color fade (wear and tear)

• Refer to the product description and product title given on the product page:
• If it is F-Assured check the warranty details given on the product page.
I would like to inform you that the fading of the color depends on the usage, product care as well as on the weather conditions.

However, for further information on the color care of the product please check the product details on the product page.

(If not)- I would like to inform you that the fading of the color depends on the usage, product care as well as on the weather conditions.


8) Ask does the shoe get smelly (wear and tear)
• I’m sorry to inform you that the seller has not mentioned any specific information on shoe odour. However, shoe odour is usually depends on breathe ability of the shoes as well as it depends on the person.

9) Ask about if it can be used for trekking and hiking (wear and tear)

• Refer to the product description and product title given on the product page:
• I would like to inform you that the “product name” is suitable for a specific activity or sports. However, for more information check the product details on the product page.

10) Ask about will it get wrinkles (wear and tear)

• I’m sorry to inform you that the seller has not mentioned any specific information on wrinkles. However, wrinkles caused on the product may be due to the material as well as on the usage.

11) Ask is it for unisex or men or women ( Product Queries)

• Check ideal for and Title on the product page
(If yes)- I would like to inform you that “product name” is an ideal for…..
(If No)- I’m sorry to inform you that the seller has not mentioned any specific information.
However, the product can be worn by either Men or Women based on their preference.
However, for more information check the product details on the product page.

12) Ask if it is a Multipack ( Product Queries)
• Check Pack of, Title, Product image given on the product page
• If customer asks for color of the shoe, refer ‘color’ on the product page.


13) Ask about what is the Color of the shoe laces ( Product Queries)
• Check the product image on the product page.
• (If No)- I’m sorry to inform you that the seller has not mentioned any specific information on the color of the shoe laces. Also, you can refer to the product page to check the details about the color of the laces. However, the color of the laces may vary unless it has been specified on the product page.

14) Ask about if the laces are included ( Product Queries)
• Check the product image on the product page.
• (If No)- I’m sorry to inform you that the seller has not mentioned any specific information on the color of the shoe laces. However, usually laces are included with the shoe.

15) Ask if the sole is slippery ( Product Queries)
• Check the sole material and product description on the product page. Confirm material of the sole if required.
• I would like to inform you that usually soles made of thread, clead, rubber are considered to have a good grip.

16) Ask what is the material of the sole, upper material made of, weight of the product, is it for party or formal ( Product Queries)
• Check the sole material, outer material, weight of the product, occasion on the product page.
• (If No)- I’m sorry to inform you that the seller has not mentioned any specific information on the material that has been used, weight of the product, whether it formal or party wear.

17) Ask if they can get in a single pack or if they can get the same color shoes in the multipack ( Product Queries)
• Check pack of details in the product page.
• I would like to inform you that as the colors of the shoes in the multipack are not called out on the product list. However they may vary.

18) Ask about if it can worn in the industrial area ( Product Queries)
• Check product description and product title on the product page.
• (If No)- I’m sorry to inform you that the seller has not mentioned any specific information on the product being suitable for industrial usage. However for further information you can check the product page to decide its suitability.

19) Customer Ask if the shoe has a buckle ( Product Queries)
• Check closure and product image on the product page.

I would like to let you know that the “product name” comes along with a buckle closure.

20) Customer asks will it come in a box or bag ( package details)

• I would like to let you know that the all the products ordered on Flipkart are shipped in a damage and tamper proof packaging.

21) Customer ask is the shoe returnable ( Purchase query)
• Check the return policy on the product page and inform the same to the customer.

• I would like to inform you that yes you can return the product” “, if there is any issues with your product, you can raise a refund, replacement or exchange request within 30 days of receiving the product. Also, for further information on return policy you can check under seller details section on the product page.

If customer asks about sales package
I would like to inform you that the "Casual Sneakers With Sneakers For Men (Multicolor)" is a combo pack of 04 pairs.
However, for further information on the sales package of the product please check the product details on the product page.