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- "PLACE&PAY(RESTAURANTISCLOSED)"" - Let me call the driver to confirm that the restaurant is closed, if they are then I can cancel and refund the whole order for you. Please allow me a moment.
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What action did we take: Call the driver to confirm that the restaurant is closed, the driver does not answer. Click “Stop Taking Orders” in Compass East, cancel the order on Grubhub, do NOT issue concessions for Restaurant Closed contacts.
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Outbound call notes (if an outbound call was made): Driver
Name of the person you spoke with: NAME
Provide a description of what was discussed: Call the driver to confirm that the restaurant is closed, the driver does not answer.
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- "CANNOTFINDORDER5" - I'm afraid there is not any order at this restaurant's order history today. I do not think the order was processed, can you verify if you were charged for this order, please?
- "RECEIPTREQUEST1" - Thanks for your questions regarding requesting a receipt, you can print your receipt from your account by following the next instructions: Please login into your account, go to the My Account drop down and select "Orders". On each order you will find a "View Receipt" button. If you click the button a receipt will generate for that order. You may then print the page or take a screen shot of your receipt.
- "RECEIPTREQUEST2" - Please allow me a moment while I send you a screenshot of your receipt through this chat.
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