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1.) FOR ME TO BETTER ASSSIT YOU MEM/SIR.... PLEASE PROVIDE YOUR SERVICE ACCOUNT#, AND ALSO THE FIRST AND LAST NAME OF THE ACCOUNT HOLDER?
*IF CLIENT DOESNT HAVE ACCOUNT NUMBER# THEN THAT'S OKAY....
2.) CAN YOU ALSO PROVIDE THE SERVICE BILLING ADDRESS THAT IS ASSOCIATED WITH THE ACCOUNT,MEM/SIR?
OK, MEM/SIR IT SHOWS IN OUR SYSTEM YOU'RE SCHEDULE FOR A DISCONNECTION DUE TO PAYMENTS THATS NOT SHOWING IN THE SYSTEM.
3.)I DO BELIEVE YOU MADE PAYMENTS TOWARDS YOUR ACCOUNT MEM/SIR, SO PLEASE VERIFY WITH ME TODAY YOUR LAST 3 CYCLES OF PAYMENTS THAT WAS DONE, ALONG WITH THERE CONFIRMATION CODE PLEASE...
SO I CAN BUILD A REPORT FOR YOUR ACCOUNT SO THE COMPANY CAN ADDRESS THE ISSUE AND SITUATION THAT IS AT HAND...THIS WILL TAKE UPTO 72HOURS FOR A RESPONSE TO BE MADE YOUR ACCOUNT.....
BUT I STILL WANT TO NOTIFY YOU MEM/SIR THAT YOUR STILL IN OUR SYSTEM FOR A DISCONNECTION, AND YOUR ACCOUNT HAS ALREADY BEEN RED FLAGGED AS A DELINQUENT ACCOUNT.
SO THAT MEANS THE ISSUE WILL NOT BE RESOLVED IMMIDIATLY BECAUSE IT WILL HAVE TO GO THROUGH THE INVESTIGATION DEPARTMENT WHICH CAN TAKE UP TO 3 OR 5 BUSINESS DAYS.
SO IN THE MEAN TIME TO AVOID ANY SERVICE INTERRUPTION UNTIL YOUR REPORT AND INVESTIGATION IS DONE. I CAAN TRANSFER OR ESCALATE THE CALL TO THE BILLING DEPARTMENT SUPERVISOR THAT CAN OVERRIDE THE SYSTEM TO ALLOW YOU TO SUBMIT A MINIUIM PAYMENT TO AVOID AND STOP THE SERVICE DISCONNECTION TODAY. UNTIL YOUR INVESTIGATION REPORT RETURN.....
BY THEN ALL PROBLEMS SHOULD BE RESOLVED ON YOUR ACCOUNT BY THE INVESTIGATION DEPARTMENT.
SO WHATEVER PAYMENT THAT HAS TO BE MADE TODAY TO STOP AND AVOID YOUR SERVICE FROM BEING DISCONNECTED.
WILL ALSO BE RETURNED AND REFUNDED TO YOU BY THE COMPANY WITH A REFUNDABLE CHECK, TOWARD YOUR ACCOUNT.
IF NOT A ACTION WILL HAVE TO TAKE PLACE. THIS INSTANCE,THERE IS NO OTHER SOLUTION BUT TO TERMINATE THE SERVICE UNTIL THE REPORT RETURNS FROM THE INVESTIGATION DEPARTMENT WITH ALL YOUR PAYMENT STATEMENTS VERIFIED.
AND THAT CAN LEAVE YOU DISCONNECTED FOR MORE THEN THOSE 3 TO 5 BUSINESS DAYS.
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