Notes
Notes - notes.io |
issue - call not connected
action- sms share
comm.- N/A
-------------------------------------------------------------------------------------------------issue - cx don't need help //
action- N/A
Comm.- N/A
-------------------------------------------------------------------------------------------------issue - cx request for call back by mistake
action- N/A
Comm.- N/A
-------------------------------------------------------------------------------------------------Issue - cx drop call
action- N/A
Comm.- N/A
-------------------------------------------------------------------------------------------------Issue - cx don't response after 3 warning call disconnect
action- N/A
Comm.- N/A
-------------------------------------------------------------------------------------------------Issue -cx don't use Hindi /English
action- apology done
comm.- asked to drop an e-mail for help
-------------------------------------------------------------------------------------------------
issue - cx received fake call
action- apology // complaint taken
comm.- asked to don't share any info with fake caller //cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to know order status
action- info share // DDR share with cx
comm. - asked to wait // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want order asap // plz do needful
action- apology done
comm.- asked to wait // cx agree
----------------------------------------------------------------------------------------------issue - cx want to why my order // COD order verification failed
action- apology done
comm.- asked to place a new order // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to cancel the order //
action- request taken
comm- asked to refuse at doorstep
-------------------------------------------------------------------------------------------------issue -cx want to cancel the order//
action- request taken
comm.- asked to wait 24 hours for cancellation sms // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to know order status // UD marked
action- apology // FNDR filled // address verified
comm. - asked to wait 24 to 48 hours // cx agree
-------------------------------------------------------------------------------------------------
isssue - cx want to know order status // UD marked
action- apology // FNDR not FILLED // ODA marked
comm. - asked to place a new order // cx agree
-------------------------------------------------------------------------------------------------
isssue - cx want to know order status // UD marked
action- apology // FNDR not FILLED // Exception while fetching ndr questions MARKED // address verified
comm. - asked to place a new order // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to know order status // UD marked
action- apology// FNDR not FILLED // miscellaneous
comm. - asked to wait 24 to 48 hours
-------------------------------------------------------------------------------------------------
issue- cx want to know order status//OFD marked
action- apology // info share // courier boy no.
comm. - asked to wait till end of day // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to know order status//OFD marked
action- apology // info share // address verified
comm. - asked to wait till end of day // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to return the order //
action- apology done // compliant taken
comm. -asked to wait 24 to 48 hours // cx agree
RPI NOT INCITED
-------------------------------------------------------------------------------------------------issue - cx want to return the order //
action- apology done // compliant taken
comm. -asked to wait 2-3 DAYS // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to complaint status // RPI initiated
action- apology // info share //
comm. asked to wait 2-3 days AND KEEP ORDER IS ORIGINAL PACKAGING // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to know refund status//pickup done but not updated yet
action- apology done // request taken
comm.- asked to wait 24 to 48 hours // cx agree
cx don't have courier receipt or courier boy no.
------------------------------------------------------------------------------------------------
issue - cx want to know return request status// referred to service center
action- apology done
comm.- asked to coordinate with near about service center // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to know order status // RTO marked
issue - apology // info share
comm.- asked to place a new order // cx agree
-------------------------------------------------------------------------------------------------issue - cx want to know refund status
action-apology //refund initiated but not reflected// complaint taken
comm. - asked to wait 7-10 business days // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to know refund status
action- apology //refund initiated but not reflected//compliant taken
comm. - asked to wait 5 working days // cx agree
-------------------------------------------------------------------------------------------------issue - cx want to know refund status
action- apology //refund initiated but not reflected//SHARE TAT IS END
comm. - asked to wait 24 to 48 hours for next update//asked to share Bank statement // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to know refund status
action- apology // complaint taken
comm.- asked to share NEFT details//e-mail share //cx agree
-------------------------------------------------------------------------------------------------
issue -cx want to know pickup status//pickup unsuccessful marked
action- RL filled //apology
comm. - asked to wait 2-3 days //cx agree
-------------------------------------------------------------------------------------------------
issue- cx want to know order status//OFP marked
action- apology // info share //
comm. - asked to wait till end of day // cx agree
-------------------------------------------------------------------------------------------------
ISSUE - cx want to know order status //order is late
action- apology //complaint taken
comm.- asked to wait 24 to 48 hours // cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to know how to use promo codes
action- info share
comm. - cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to change delivery address //not able to change address
action- apology //MFG generated
comm. - cx agree
-------------------------------------------------------------------------------------------------
issue- cx want to change delivery address
action- request taken // address change
comm.- cx agree
-------------------------------------------------------------------------------------------------
issue - cx order marked delivered but cx don't received
action- apology // info share // compliant taken //mail share
comm. - asked to wait 6 days for POD //cx agree
-------------------------------------------------------------------------------------------------
issue - cx order marked delivered but cx don't received//POD not share with cx
action- apology // info share //
comm. - asked to wait 24 to 48 hours //cx agree
-------------------------------------------------------------------------------------------------
issue - cx want to complaint status//POD SHARE WITH // CX DENIAL POD
action- apology done // info share //mail share
comm.- asked to wait 7- 8 days for further investigation// cx agree
-------------------------------------------------------------------------------------------------
issue - cx received empty parcel //
action- apology done // request taken
comm.- asked to wait 7 days // cx agree
-------------------------------------------------------------------------------------------------
issue - cx received empty parcel// cx share UNDERTAKING FORM
action- apology done
comm.- asked to wait 7 days // cx agree
-------------------------------------------------------------------------------------------------
********************************COURIER PARTNER NUMBER***********************
Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
SHADOWFAX - +919353325001
EKART- +91806798 2222
-------------------------------------------------------------------------------------------------
http://172.16.201.107:8080/agent-dashboard/ob.php - dashboard link
http://192.168.1.111/Login_Comm1.aspx - attendance link
https://snapdealcx.force.com/home/home.jsp- sales force link
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