Notes
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courier partner contact no. shared
apology and assurance given
cx disappointed with service
ask cx to wait 2-3 days for pickup
no response by cx
NEFT details provided already
ISSUE:- order stuck at ______ since _____
ACTION:-info shared/complaint raised
COMM:-ask cx to wait 24-48 hrs for update
ISSUE:- order UD due to ______ reason
ACTION:-info shared/ complaint raised/apology and assurance given/courier partner contact no. shared
COMM:-ask cx to co-ordinate with courier for delivery of order
ISSUE:- courier boy misbehaved with cx
ACTION:-info shared/ complaint raised
COMM:-assure to cx that we will take action regarding this
ISSUE:- cx ordered by mistake
ACTION:-info shared/ complaint raised
COMM:-denial given/ask cx to wait for 24-48 hrs for update
ISSUE:-product picked up already
ACTION:-info shared/ complaint taken/RL filled/ APUC selected
COMM:-ask cx to wait 24-48 hrs for update/ courier boy contact no.
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