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Thanks for valuable time over the call.
We understand that the exchange product validation as part of your purchase for ''realme 8 5G (Supersonic Black, 128 GB)'' did not meet your expectations.
We are sorry for the trouble you had to go through.
The delivery executive has confirmed that the old exchange product did not meet the exchange guidelines due to which it was not accepted during delivery.
Please refer to the link provided to understand the guidelines for the exchange of mobiles: https://www.flipkart.com/pages/prexo-mobile/
You can also know more about exchange related guidelines for eligible products by visiting the product page, selecting the ‘Buy with Exchange’ option and following the steps outlined.
You can also choose to place a new order without the exchange option or with another exchange item based on exchange guidelines.
Also, we understand your issue about being charged extra by the delivery executive for the product 'realme 8 5G (Supersonic Black, 128 GB)' with the order ID: OD123731992798482000.
Please be assured that our concerned team will look into this and they will get back to you within 24 to 48 hours.
If there is anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre or you can also contact us on our toll free numbers 1800 208 9898 and 1800 202 9898 so that we can assist you.
We would like to thank you for your understanding.
Soumendra, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you will get shortly.
Thanks for choosing Flipkart.
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