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Hi Rohit,
Greetings from Swiggy!
We are sorry to inform you that we are not able to find your order id. Hence, we request you to share relevant details like order number/registered email id/registered mobile number so that we can check and resolve the problem for you.
Looking forward to your response.
Please feel free to contact us, if you require further assistance at www.swiggy.com/support
Warm Regards,
Nikita
Swiggy Support Team
***********************************************************************************************************************************
**(SCREENSHOT)**
Hi Tanmoy,
Greetings from Swiggy!
We are extremely sorry for the inconvenience caused.
Request you to let us know the exact error you are getting by sharing the screenshot so that we could assist you accordingly.
`
Please feel free to contact us, if you require further assistance at www.swiggy.com/support
Warm Regards,
Nikita
Swiggy Support Team
********************************************************************************************************************************
(**COUPON**)
Dear Prem,
Thank you for writing to us about the order#124118215706.
Please accept our sincere apologies for this experience. Based on your response and details shared, we’ve raised a dispute with the restaurant and are processing a coupon FOODLOVE-PBILDJ worth Rs.120/-.
Coupon Terms and Conditions:
1. Valid for 30 days from the date of the coupon being issued
2. Valid on all modes of payments
3. Offer is not valid on Domino's COD orders
4. Valid once per user
5. The coupon code will be visible at the checkout page by selecting the ‘Apply Coupon’
6.The coupon code will be visible at the checkout page by selecting the ‘Apply Coupon’
The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.
Please let us know in case of any further questions.
Warm Regards,
Nikita
Swiggy Support Team
*/*************************************************************************************************
(**IGCC TIME MISATCH**) 01
Dear Customer,
Greetings from Swiggy.
We have checked the image provided and our system flagged this image as invalid since it did not pass the necessary checks. In this situation, we cannot open a dispute on this order with the delivery partner or restaurant.
If you have uploaded this image in error, please provide the correct image so the required action can be taken.
We look forward to your response.
Please feel free to contact us, if you require further assistance at www.swiggy.com/support
Regards,
Nikita
Swiggy Support Team
---------------------------------------------------------------------------
(**IGCC TIME MISATCH**) 02
Dear Customer,
Greetings from Swiggy.
We would like to inform you that, after carefully reviewing your issue, we were unable to validate your claim. Therefore, based on our policies, we will not be able to provide you with any compensation at the moment.
Thank you for contacting Swiggy.
Warm Regards,
Nikita
Swiggy Support Team
********************************************************************************************************************************
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