Notes

Conversation is going in circles (CPA/1003)

Thanks for waiting. I deeply apologize for the whole situation. I appreciate that you let us know what happened. Unfortunately, at the moment we won't be able to make any adjustments but we're going to escalate the situation so we can offer you the best resolution possible. This type of investigations are done internally on our end so we don't have a estimated time on when this will be reviewed, but if there's anything we need to reach out to you for, be assured we will contact you.
We truly apologize this has happened, we understand how frustrating this is. We will reach out to the restaurant to report the issue you had with you order and in this way we can prevent this from happening again in the future. You may also want to contact the restaurant directly to share your experience or concerns. Unfortunately, we will not be able to process any adjustments in your account at the time but we will escalate this to an specialist team that will review this for you to determine the best resolution.
I will send this to an specialist team right now so it can be reviewed. This type of investigations are done internally on our end so we don't have a estimated time on when this will be reviewed, but if there's anything we need to reach out to you for, be assured we will contact you via email. I sincerely apologize for the trouble this may have caused you.
I understand your position, I would feel the same way. I know how frustrating this can be and I apologize for that. Since this investigation is done internally on our end, we don't have a specific time frame on when this will be resolved, if there's anything we need to reach out to you for, be assured we will contact you.
I totally get that you would like to get a refund for the order now, so I recommend you to contact your financial institution about this to see if you can dispute the charge with them. On our side, since we're unable to process it, we will send this to a specialist team that will review this for you. This is done internally so we don't have a direct contact number and we don't have a specific time frame on when this will be reviewed. We will reach out to you in case we need to.
I totally understand and I sincerely apologize for the experience. We don't have a time frame on when this will be reviewed but we will let you know once the investigation is finished.
I completely understand how frustrating this can be and I deeply apologize for the inconvenience this may have caused you. At the moment, we will not be able to process any adjustments in your account. This is the reason why I'm sending this to an specialist team that will review the issue for you to provide you the best resolution possible.
I completely understand this is not the experience you were expecting from our service. In order for us to solve the issue, we need to escalate this to the appropriate department. Unfortunately, this cannot be solved immediately, since we need to review the situation meticulously to offer you the best resolution that we can. We don't have an exact time frame for the resolution, but it can take a few days. If we need more information in order to solve it, be sure we'll contact you through email.
Unfortunately, this can take a few days. If you don't hear from us in the next few days you can feel free to reach out again by chat or by calling us.
We deeply apologize that we cannot offer you a resolution in this moment I will make sure to escalate this as an urgent matter so we can have the resolution as soon as possible.