Notes

I see! I apologize for the issues, I understand it's quite a frustrating experience to go through. If your order was eligible and you applied the ENDWALKER code without any error message while placing the order you should have expected an email with this emote, it could be it went to your spam/promotion folder. However, since this two weeks have passed and you haven´t receive an email with the code for this emote it means your order might´ve not be eligible for the offer as it had a limited supply, so we have escalated this matter and we will follow up once we´ve reviewed your case.
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I understand how upsetting this must be for you and I do apologize for the troubles caused. I'm afraid that this is the information that our company asked us to provide you. So we'll follow up with you as soon as possible once we´ve reviewed your case. I'm afraid this investigations are done internally so we do not have a specific response time-line to get this resolved but our team will get back to you as soon as possible.
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I'll make sure to add that link that you sent to your case Allan.
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I'm afraid that is correct Allan. But I really appreciate your feedback and I can assure you that we will work on this to prevent this from happening again on the future with you and other customers as well.
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If there is nothing else that I can do for you I hope you have a wonderful rest of your day. Thanks for chatting in!