Notes

Ashish

Hindi Templates

Asking Details
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Maafi chaunga apke es registered mobile number se apke koe bhe order ke details check nahi kar paa raha hoon. Apse request karunga aap mujhe apna order number/sub order number/registered contact number share kare jisse main aapki behtar sahayata kar sakun!


Thanks for details
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

Hold
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Hold 2nd
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

Un hold
Hum apke patience ka maan krte hai.

Assistance
Main apki kya help kr skta hu?
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.

Further Assistance
Kya iske alawa main apki aur koi sahayta kar sakta hun?

Issue escalate closing
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

Information shared closing
Mujhe khushi hue ke mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

No response closing
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

Cx have no issue that time closing
Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.

(CX Wants Call)
>Main aapko chat par hee javaab de paoonga, main aapse request karna chahoonga ki aap chat ke maadhyam se apna concern share kar sakte hain. mujhe yahaan help karne mein khushee hogee.

>Agar ap hmari support team se baat karna chahte hai to ap hme call kar sakte hai 9212692126 pe or ap call me back option bhi select kar sakte hai my order section se, hame bhut khusi hogi apki help karne mai.

Apology
Maafi chahunga apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint taken
Maafi chaunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint highlighted
Maafi chaunga apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Asking Personal details
Maafi chaunga apne koe bhe personal details share karne ke anumate nahi hai hamare pass.

Promocodes
Aap promocode ko review order page par jakr avail kar sakte hain, apko order par discount Milega, jo ke promocode ke terms and conditions par nirbhar hoga.
Aap code copy kare or review order page mai jakr apply promo code ke option par click karke code ko copy kare, uske baadh apply pr click kare apka promo code apply ho jaega.

Order verification
Apka order ek kadm duur hai hai confirmation ke leyai or verified hone ke leyai. Nischint rahe apko humare team ke tarf se call kiya jaega order verification ke leyai apse request rahege aap call jarur uthai. hum apko order confirm hone ke baadh apko mail/sms ke jariyai update bhe karenge order confirm hone ke baadh.

Address Verification
Aap mujhe apne new jo changes karwana chate hain address mai kirpiya bta dejeyai, taki mai update kar pau.

If Address Is PRNT
Jesa ke check kar paa raha hoon apka order already ---- ho chuka hai, maafi chaunga ab apke order ka address change nahi ho paega. Agar apka nya address apke purane address ke near hai to apse request kruga ap courier Boy se coordinate kare jab apko unke dwara call kiya jayega.

Product not shipped (with in PDD)
Hamaaree team pure koshish kar rahe hai taaki yeh sunishchit kiya ja sake ki apaka order jald se jald deliver kiya ja sake. Apke order ke dispatch date hai "dispatch dates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, or Hamari puri koshish rahegi apka order apko 07 Jun-09 Jun tak ya usse pehle deliver karaya jae.

Product shipped (within pdd)
Jaisa ki check kr pa rha hu, aapka order "dispatch date" ko dispatch ho chuka hai or transit mein hai, Or hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak ya usse pehle deliver kr diya jaye.

Aap apna order bhi track kr skte hai niche diye link par click karke. https://m.snapdeal.com/myorders

Urgent delivery (Before dispatch)
Hamaaree team puri koshish kar rahee hai taaki yeh sunishchit kiya ja sake ki apaka order jald se jald deliver kiya ja sake. Apke order ke dispatch date hai "dispatch dates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, Or apke order ke maximum deliver date "delivery date" hai. Mai apke urgent delivery ke request lai raha hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.

Urgent delivery (After dispatch)
Jaisa ki check kr pa rha hu, aapka order " dispatch date" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak ya usse pehle deliver kr diya jaye. Hum apke urgent delivery ke request lai rahe hein, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.

Aap apna order bhi track kr skte hai niche diye link par click karke. https://m.snapdeal.com/myorders

Order late-delay in dispatch (within pdd)
Jaise ki main check kr pa raha hu aapka order dispatch hone mai thoda late hua hai. Asuvidha ke liye maafi chahte hai. Prantu ham iski delivery jald se jald krvane ki puri kosis kar rahe hai, Koshish rhegi ki product apko " (DDR) " tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge. Aur eske liye mai apke tarf se complaint bhe le rha hoon apko team ke tarf se 24-48 hours mai eske liye team ke tarf se update bhe kiya jaega.

Order late-stuck at courier (outside pdd)
Jese ki dekh paya hu apke order ki delivery me delay hui hai. Asuvidha ke liye maafi chahte hai. Prantu Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se eske leyai team ke tarf se update bhe kiya jaega.

Aap apna order bhi track kr skte hai niche diye link par click krke https://m.snapdeal.com/myorders

Exact date
Mafi Chahunga Apko koi exact date ki commitment nhi kr payenga. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ki delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara iske regarding update karenge.

OFD (out for delivery)
Jesa ke check kar paa raha hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait kare, hamare poore koshish rahege aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jae.
Aur mai poora dhyan rakhunga ke apka order apko jaldh se jaldh delivere krwa diya jae.

Courier boy no.-

UD (undelivered orders)
Jesa ke check kar pa rha hu, apke order ki delivery poori nhi ho payi hai "UD reason" ki vajah se.
Please confirm krwaye ki kya apko courier Boy se " Date Available on couirer " ko koi call aaya tha delivery ke liye.

UD (Address confirmation)
Mai apke order ke delivery yha se reschedule karwa raha hoon, aapse request karunga please aap apna koe alternate no. and landmark bta dejaeyai taki apke order ke delivery mai koe pareshani na ho or neche deya gya adddress bhe ek baar confirm karwa dejeyai.
" Delivery address"

(Delivery Rescheduled)
Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai, pure kosish ke jaege apke order ka delivery attempt dubara karwae jae, agle 24-48 ghanto ke andr apke sath dubara delivery attempts kiya jaega. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.

Aap apna order bhi track kr skte hai is par click krke https://m.snapdeal.com/myorders

UD(Other Issue)( Miss/shipper delay)
Apka product kuch unknown courier issues ke karan delivere nahi ho paya hai, uske leyai maafi chaunga, par aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jald se jald karwae jae. Apko team ke tarf se 24-48 update kar deya jaega.

Aap apna order bhi track kr skte hai is par click krke https://m.snapdeal.com/myorders

UD ODA (out of delivery area)
Maafi chaunga apka order out of delivery area hua hai, jiska matlb hai ke apka order apki city mai phunch chuka hai but apke diye gae address par hmare courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki "courier center name" se lai le. Wrna apka order seller ke pass return ho jaega.

Main Courier Details share kar rahe hoon:
Courier naam:
Awb no:
Courier sampark number:
Courier website:

RTO (return to origin)(COD)
Maafi chaunga apka order kafi delivery attempts ke baadh return ho chuka hai, Apse request karunga please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.
OR
Maafi chaunga apka order kuch technical issues ke baadh return ho chuka hai, Apse request karunga please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.

RTO (return to origin)(Prepaid)
Maafi chaunga apka order kafi delivery attempts hone ke baadh return ho chuka, Apse request karunga please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.
Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
OR
Maafi chaunga apka order kuch technical issues ke baadh return ho chuka hai, Apse request karunga please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.
Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.

Cancellation Scenarios
Please jaan sakta hoon aap ye order ku cancel karna chate hain?
Halake ye hamara bhut accha product hai, Mujhe yakeen hai ke aapko ye pasndh aaega.

Cancelled by Us
Maine apke request par apka order cancel kar deya hai. Aasha karta hoon aap dubara humare sath shopping karna pasndh karenge.

Cancelled by Us prepaid
Humne apke request par apka order cancel kar deya hai. Apka amount bhe hamare tarf se initiate krwa deya gya hai, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.
Aasha karta hoon aap dubara humare sath shopping karna pasndh karenge.

Cancellation in process
Jaisa ki check kar paa rha hu apka order ki request cancellation ki processing mai hai apse request kruga ap 24-48hrs ka wait kare jaise he apka refund hmari taraf se initiate kiya jayega apke account mai 7-10 business daya mai reflect kar jayega.

Cancellation Stage but Unable to Cancel COD
Humne apke cancellation request lai le hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke liye update dai deya jaege.

Not Cancellable Stage COD
Apke order ke cancellation request lai rahe hoon par jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna karde apka order cancel ho jae.

Not Cancellable Stage Prepaid
Apke order ke cancellation request lai raha hoon par jesa ke check kar pa raha hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna karde apka order cancel ho jae.
Or apke mna krne ke baadh adhiktam 6 business days ke andar hamare tarf se apka amount initiate krwa deya jaega, jo ke adhiktam 7-10 business days ke andar apke account mai bhe show ho jaenge.

Why was my order cancelled (COD)
Maafi chaunga apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.

Why was my order cancelled (Prepaid)
Maafi chaunga apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount humare tarf se initiate krwa deya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
OR
Maafi chaunga apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.

Failed transaction(Fresh case)
Jesa ke check kar paa raha hoon apke transaction unsuccessful rahe hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud waps aa jaenge.

Failed transaction(Escalated case)
Maafi chaunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

PDWP(product delivered to wrong place)
First conversation
Jaisa ke check kar paa rha hoon apka order “delivery dates” ko delivered show kar rha hai. Apse request hai ke aap ek baar apne family/neighbour/security gaurd se puche, ho sakta hain unhone apko jagha order lai leya ho.

Complaint taken(COD)
Maafi chaunga apko preshani hui, apka feedback lai leya gya hai team ese jarur check karaige, tab tak apse request hai ke aap apne leyai ek new order place kar lejeyai apko fir ase asuvidha ka samna nahi karna padhega.

Complaint taken(Prepaid)
Maafi chaunga apko preshani hui, apki complaint register krdi gyi hai 24-48 hours ke andr andr apko ek proof of delivery share ke jaege, agar apse usse agar nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

PDWP (Re-Investigation)
Apke case par team re-investigate kar rahe hai apko 7-10 days ke ande team ke tarf se update kar deya jaega. Tab tak aap nischint rahe apka refund snapdeal trust pay policy mai safe hai.
Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

RETURN SCENARIOS
Jaan sakta hoon aap es order ko kyu return karna chate hain?

Mai apke complaint lai raha hoon aap mujhe ye bta dejeyai aap esko replace karwana chate hai ya eska refund chate hain?

(Return complaint If RPU genrated)
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. apke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.

(Return complaint If RPU not genrated)
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Pickup scenarios
Confirmation of pickup
Please aap mujhe confirm kraye ki apke order ka pickup ho chuka hai?

Pickup failure
Jesa ke check kar paa raha hoon, apkae order ka pickup (------) ke wjha se nahi ho paya hai, Apse confirm karwana chate the kya apko pickup ke regarding koe call aee the (-----) ko.

Pickup re-scheduled

Maine apke order ka pickup yha se re-scheduled karwa deya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.

Pickup Scheduled
Jesa ke check kar pa raha hoon, apke order ka pickup scheduled krwa deya gya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.

Pickup OFP
Jesa ke check kar pa raha hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, Or hmari kosis hai aaj apke product ka pickup krwa liya jaye. apse request kruga ap aj 6 baje tak ka wait kare.

Pickup APUC
Samajh paa raha hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date, couier partner ka naam bta sakte hain or aap pr koe pickup receipt ho to. Apse request hai aap pickup partner ka number bhe share kar dejeyai taki mai update kar sakoon.

APUC(Complaint taken)
Maafi chahunga apko preshani hui, Prantu ap nischint rahe Maine apke order ki complaint register kar de hai apko 72 hours mai team ke tarf se update kar deya jaega.

PUC/QC Process
Apka product pickup hote he warehouse jaega jesme adhiktm 7-8 din ka samay lagta hai, uske baadh uska quality check hoga , usme pass hote he apka refund/replacement yha se initiate krwa deya jaega. jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

PUC/QC Process door step
Ek baar jese he apko product pick hoga, uska quality check hoga usme pass hote he apka refund/replacement yha se initiate krwa deya jaega, jo ke apke account mai reflect hone mai adhiktm ------ samay lega.


(Refund within TAT)
Jesa ke check kar paa raha hoon apka amount hmare tarf se 20/5/2020 ko initiate kiya gya hai. Apka bank apke account mai show karne ke leyai adhiktam samay (TAt ) leta hain.
Chinta mat kijeyai, apka amount jaldh he apke account mai bhe show ho jaega.

(Refund outside TAT )
Jesa ke check kar paa raha hoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai.Apka bank apke account mai.
Maafi chaunga abhi tak apke account mai apka amount show nahi hua hai. Apse request karunga please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath 36017705829.



Or apse request hai aap apne bank statement PDf form mai "initiate date" se lekar aaj tak ke, mail mai send kar dejeyai, uske leye mai apko ek mail send kar raha hoon aap us par reply kar dejeyiga.

NEFT not present
Jesa ke check kar paa raha hoon apke account details yha present na hone ke karan apke refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dejeyai, uske leyai mai apko mail send kar raha hoon aap us par reply kar dejeyai.

(Empty Parcel Below 500)

Maafi chaunga apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karunga please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

(Empty Parcel Above 500)
Maafi chaunga apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karunga aap under taking form fill karke humare sath send kar dejeyai, uske leyai mai apko mail send kar raha hoon, jaise aap form send kar dainge apko team ke tarf se 7 din ke andr update kar deya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Trust pay policy
Apko btana chaunga snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

Snapdeal guaranty
Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koe bhe pareshani nahi aaege. Or apko btana chaunga snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

CATP(Complaint against trust pay policy)
Maafi chaunga apke order ke return/replacement request nahi lai paunga, kyuki jesa ke check kar paa rahe hoon apko order apko (---) ko delivered kiya gya tha, product ke 7 days easy return policy khatm ho chuki hai.

Invoice Related
(Direct from app and website)
Aap my order section mai jakr order par click karein, wha apko get invoice ka option aaege aap us par click kare, apke order ka invoice download ho jaega.

(when we will registered complaint)
Mai yha se apke invoice ke request lai raha hoon, agle 24-48 hours, ke andr apke mail ID par apko team ke tarf se invoice send kar deya jaega.


Extra assurance

Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye apki deliver date ke andar.

Maafi chaunga, Par aap humare liye bahut value customer hai, aap nischint rahe aap, Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaunga.




Maafi chaunga apko pareshani huyi, Aap mujhe thora tme dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.

Mai smj skta hoon apko bahut pareshani ho rhi hai infact apki jagah agar mai hota, mujhe bhi gusa aata, but ab ye meri responsibilty rhegi ki ki apki problem ko jldi se jldi resolve krwaya jaye aap mujhe ek mauka dijiye.

Main ye sunishchit karoonga ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Aapki chinta uchit hai aur main samajhata hoon ki aap abhee kaisa mahasoos kar rahe hain. lekin nishchint rahe main is baare mein aapki madad jaroor karoonga. Aap kee chat mujh par aayi hai isliye ab mere jimmedari hai ki main apki madad karoon.

Nischint rahe apke order ke delivery jaldh se jaldh karwanr ke poore koshish ke jaige or mai khud eska dhyan rakhunga.

Nischint rahe apka order jald se jaldh pickup karwa leyai jaega pko ab jyada wait nahi karna padhega or msi khud eska dhyan rakhunga.