Notes

I absolutely understand the importance of working services and let me quickly review your account and find the reason for service interruption.


I reviewed the account status and regret to inform that services are interrupted due to past due balance on the account. I checked for the payment extension option as well but unfortun ately that is not available for you at the moment, request you to please pay the past due balance for $__ in order for me to go ahead and restore the services on the account

I apologize for the miscommunication however there are no notes updated on the account for the same and I have also verified your eligibility for payment arrangement, service restoration will only be possible after the payment of past due amount.


Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.


I certainly get your point and as much as I would like to help you get additional 2 days, our options are only limited and we only have payment arrangement that already been given to you. Another option that you can try is to speak with our collections team for a different payment plan.


It is never our intention to deny or deprive you with any extension and the current status of the account limits us to do so. I am hoping for your compas sionate understanding that we follow certain mandates and we also bound to a certain limit like a normal person.


I understand your situation as I also live within a budget. I know this is not an easy situation for you and I am doing all the possible options here to extend the payment, though the account reached the maximum days of delinquency


I hope you will not take this against me as I only want to be transparent and ensure to resolve your issue without giving false information. I know that we sometimes go through rough times and I'm hoping that you get through the situation favorably.


I know that you are on a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I won't hesitate to do so.


We have done our best to process your request . We have exhausted our resources, but we are getting the same result since your account is in a maximum days of delinquency. For us to reactivate your services again, the payment of the past due balance should be processed. Once you have done the payment, your services will be automatically get restored.