Notes

Made By :- Sourabh
Emp. ID :- 27212

http://172.16.201.107:8080/agent-dashboard/ob.php
Xpressbees: 02049116100
bluedart: 18602331234
Delhivery: 1246719500
Ecom Express: 8376888888
FedEx: 1800 419 4343
Gati: 1860 123 4284

Issue :-
communication :-
Action :-

Issue :-no query related to snapdeal
communication :- ticket raised
Action :-

Issue :-call not connected
communication :- ticket raised
Action :-

Issue :-no response
communication :- ticket raised
Action :-

Issue :- call dropped
communication :- ticket raised
Action :-

Issue :-cal dropped while giving the resolution
communication :- ticket raised
Action :- call drop form filled

Issue :-Language barrier
communication :- raise the concern on [email protected]/ do what'sapp chat
Action :- ticket railsed

Issue :- cx. issue related ask about the product and price detail
communication :- share the information same as on snapdeal // info shared
Action :- complaint taken


Issue :- cx. issue related that price is very high on COD
communication :- cx asked about details of price // share information with cx same // if you don want the dispatch charges place the prepaid order through mobile website
Action :- complaint taken

Issue :-wants to get order verified
communication :- you will get the call with in 24 hr s. // please wait
Action :- complaint taken

Specfic delivery Request
Issue :- where is my order // want the order asap// want the order before delivery date
communication :-inform cx deliver the order ASAP.
Action :- Request taken

Issue :- Want to know delivery detail
communication :-DDR shared with cx. // promise date shared with cx. // info shared cx. agree
Action :- Request taken

Issue :- Want to know delivery detail
communication :-DDR Breached with cx. // Expected date shared with cx. // info shared cx. agree
Action :- complaint taken

Issue :- Want to know delivery detail
communication :-DDR Breached with cx. // Expected date shared with cx. // tat shared 24-48 hrs. // info shared cx. agree
Action :- complaint taken

Issue :- Want to know delivery detail
communication :- order stuck at one location // tat breached // apology done // tat shared 24-48 hrs.
Action :- complaint taken


Issue :- Want to cancel the order //due to by mistakenly i have place the order
communication :- ask to refuse on delivery // info shared // cx. agree
Action :- complaint taken

Issue :- Want to cancel the order //due to by mistakenly i have place the order
communication :- order cancelled successfully // info shared // cx. agree
Action :- complaint taken

Issue :- why was my order cancelled
communication :- we have received the cancellation requested apology done // info shared
Action :- complaint taken

Issue :- Want to Return the order and want the refund of the order
communication :- Complaint raised // tat shared 2-3 days for PUC
Action :- complaint taken

Issue :- Want to Return the order and want the refund of the order but PUC not done
communication :- Complaint raised // tat shared 2-3 days for PUC // Pickup reshdueled macro shared // RL panel filled
Action :- complaint taken

Issue :- PUC done but PUC not marked
communication :- Complaint raised // tat shared 72 hrs. // RL panel filled
Action :- complaint taken

Issue :- Want to Return the order and want the Replacement of the order
communication :- Complaint raised // tat shared 2-3 days for PUC
Action :- complaint taken


Issue :- Want to Return the order and today is Out for PUC
communication :- we try to pick your from your location ASAP
Action :- complaint taken

Fraud Query
Issue :- Cx. received the call regarding the lucky draw
communication :- tell cx don't share any personal details with them/ Moreover cx share there contact details.
Action :- complaint taken

Issue :- Cx. issue related to product is delivered the wrong place
communication :- as payment mode is COD // apology done // suggest cx to place the fresh order.//
Action :- Complaint taken

Issue :- Cx. issue related to product is delivered the wrong place
communication :- apology done // tat shared 24-48 hrs.
Action :- Complaint taken

Issue :- Cx. issue related to product is delivered the wrong place // POD denial
communication :- apology done // tat shared 7-10 BD
Action :- Complaint taken


Issue :- Cx. issue related to product is delivered the wrong place
communication :- apology done //POD shared but POD denial // tat shared 7-8 days
Action :- Complaint taken

Issue :- Cx. issue related to product is not delivered
communication :- apology done// UD marked //FNDR filled // address confirmed // tat shared 24-48 hrs.
Action :- Complaint taken

Issue :- Cx. issue related to product is OFD
communication :- apology done //same day OFD // cx. want the order ASAP today // courier team no. shared with cx.// info shared that we will try to deliver your order ASAP
Action :- Request taken

Issue :- Cx. issue related to product is OFD
communication :- apology done //UD marked // address confirmed // today is OFD // cx. want the order ASAP today // info shared that we will try to deliver your order ASAP
Action :- Request taken

Issue :- Cx. issue related to product is not delivered
communication :- apology done// ODA marked // tat shared 24-48 hrs.
Action :- Complaint taken

Issue :- Cx. issue related where is my order
communication :- place the fresh order once again //order is RTO
Action :- complaint taken


Issue :- cx. issue related for refund // want the refund ASAP
communication :- Complaint raised // tat shared 24 -48 hr s. for team update // ask to share the bank statement
Action :- complaint taken

Issue :- cx. issue related for refund // want the refund ASAP
communication :- Complaint raised // tat shared 24 -48 hr s. for refund inciate // ask to check the bank statement after incitation of the refund
Action :- complaint taken

Issue :- cx. issue related for refund // want the refund ASAP
communication :- Complaint raised // tat shared 7-10 BD // you will get the refund of the order ASAP
Action :- complaint taken

Issue :- cx. issue related for refund // want the refund ASAP
communication :- Complaint raised // tat shared 5 BD// you will get the refund of the order ASAP
Action :- complaint taken

Issue :- cx. want to return the order
communication :- Complaint not taken // CATP case // tell to cx. our trust pay policy is for 7 days
Action :- complaint taken

Issue :-want to change the address or mobile no.
communication :- info shared address changed // cx. agree
Action :- Request taken

Issue :- place the two order one is recived one not
comm.: one more shipping together case // info shared .. .//tat shared 24-48 hrs.
action :- complaint taken

issue :- complete item missing // want the refund of the order
comm:- tat shared 7 days // info shared // cx. agree
action :- complaint taken