Notes

Shortcuts del promo code
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- 1 - I'm so sorry to hear that you haven’t receive your emote, I understand this might've been difficult for you. May I ask when this order using the code ENDWALKER was placed and what is the restaurant's name?
- 2 - Thank you. If your order was eligible and you applied the ENDWALKER code without any error message while placing the order you should expect an email with this emote, it could be it went to your spam/promotion folder. However, if two weeks have passed and you haven´t receive an email with the code for this emote it means your order might´ve not be eligible for the offer as it had a limited supply, I will escalate this matter and we will follow up once we´ve reviewed your case. May I please have the best contact email for the follow up?
- 3 - Thank you, we'll follow up with you as soon as possible once we´ve reviewed your case. I'm afraid this investigations are done internally so we do not have a specific response time-line to get this resolved but our team will get back to you as soon as possible.
- 4 - I'm afraid this investigations are done internally so we do not have a specific response time-line to get this resolved, but we'll follow up with you as soon as possible once we´ve reviewed your case.
- 5 - I understand how frustrating that can be, I apologize for the experience. Thank you for that information, we'll follow up with you as soon as possible once we´ve reviewed your case.
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CXT:
ENKWALKER promo code issue, the customer has not received the code and would like us to follow up with him as soon as possible once we´ve reviewed the case.
The customer's email address is: EMAILADDRESS
The customer's order number where the code was applied is: ORDERNUMBER
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- "ALREADYESCALATED" - I apologize for the time you've had to wait. I understand your frustration at waiting for a response about the issue. I can see our team is still working on it, once the investigation is finished we'll follow up with you as soon as possible once we´ve reviewed your case. I'm afraid this investigations are done internally so we do not have a specific response time-line to get this resolved but our team will get back to you as soon as possible.
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- "WHY?" - I see! I apologize for the issues, I understand it's quite a frustrating experience to go through. If your order was eligible and you applied the ENDWALKER code without any error message while placing the order you should have expected an email with this emote, it could be it went to your spam/promotion folder. However, since this two weeks have passed and you haven´t receive an email with the code for this emote it means your order might´ve not be eligible for the offer as it had a limited supply, so we have escalated this matter and we will follow up once we´ve reviewed your case.
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- "BLABLALIMITEDSUPPLY" - I understand how upsetting this must be for you and I do apologize for the troubles caused. I'm afraid that this is the information that our company asked us to provide you. So we'll follow up with you as soon as possible once we´ve reviewed your case. I'm afraid this investigations are done internally so we do not have a specific response time-line to get this resolved but our team will get back to you as soon as possible.
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- "BLABLALIMITEDSUPPLY" - Thank you for the information. I'll make sure to add that link that you sent to your case.
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I'm afraid that is correct. But I really appreciate your feedback and I can assure you that we will work on this to prevent this from happening again on the future with you and other customers as well.
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I apologize for the issues, I understand it's quite a frustrating experience to go through. I'm afraid that these codes won't show up on our end confirming if it was applied or not to your order. So if you did put the promo code in the promo code field it should have worked just fine. Please allow up to two (2) weeks for FINAL FANTASY® XIV Online “Eat Pizza” emote item codes to be sent via email.
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I'm afraid I still need to ask you to please allow up to two (2) weeks for FINAL FANTASY® XIV Online “Eat Pizza” emote item codes to be sent via email.
I deeply apologize, we cannot put any of these codes manually to your account.
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I'm really sorry you've dealt with this, I can understand how upsetting this can be for you. If you don't get the code after allowing up to two (2) weeks for FINAL FANTASY® XIV Online “Eat Pizza” emote item codes to be sent via email, please let us know. Right now we cannot put any of these codes manually to your account, but probably at that time a resolution to this issue is provided to us and we will be able to help you with this.
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I understand how frustrating this can be, I apologize for the experience. I'm afraid we do not have any other information about this promo code ENDWALKER right now, nor any tool to fix this on our end for you to get your code at the moment. I deeply apologize.
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As long as you redeemed the promo code at check out, your order became automatically eligible for the promotion (if it was over $15 before taxes and fees).
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I apologize for the issues, I understand it's quite a frustrating experience to go through. I'm afraid that these codes won't show up on our end confirming if it was applied or not to your order, but I've talked to customers before with the same issue that the code was not appearing as applied and then we realized it was successfully applied after they placed the order. So if you did put the promo code in the promo code field it should have worked just fine.
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I'm afraid that these codes won't show up on our end confirming if it was applied or not to your order, so I guess the last agent mentioned that it was not applied to your order because it is not showing up as applied to your order, but it is easy to explain why it does not appear, simply because it is valueless and does not adjust the order at all. That is why it does not appear on our end. But if you did put the promo code in the promo code field it should have worked just fine.
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Regarding the FINAL FANTASY® XIV promotion, this is the legal text that comes in the promo code:
Limited supply available (expect high demand). FINAL FANTASY® XIV Online “Eat Pizza” emote item codes will be assigned on a first come, first served basis while supplies last. FINAL FANTASY® XIV online pizza emote codes will be sent to eligible recipients via email to the email addresses associated with their Grubhub accounts. Please allow up to two (2) weeks for FINAL FANTASY® XIV Online “Eat Pizza” emote item codes to be sent via email. Valid for delivery orders placed only on the Grubhub platform. Subject to restaurant and delivery availability. To redeem the FINAL FANTASY® XIV Online “Eat Pizza” emote item code, you must have or create a North American Square Enix Service account which includes a FINAL FANTASY XIV service account. The item code can be redeemed on the FINAL FANTASY XIV: Mog Station. Item code cannot be redeemed on a trial account. Codes only valid on North American Square Enix accounts. The item will be distributed to a single character of your choice on a selected service account. The item code can only be redeemed once. Once registered, this item code cannot be removed from your service account. Please do not lose this item code, as a replacement code cannot be issued. The transfer or sale of this item code by any means is strictly prohibited. The item code does not expire. Notwithstanding the foregoing, Square Enix reserves the right to establish an expiration date for these item codes by providing advance notice via appropriate channels. FINAL FANTASY® XIV Online “Eat Pizza” emote item codes may be subject to additional restrictions. Offer and participation are subject to the Grubhub Terms of Use. Grubhub reserves the right to cancel, suspend and/or modify any aspect of or the entirety of this offer, for any reason at any time, with or without notice, including, without limitation, if any fraud or technical failure impairs the integrity or proper functioning of the offer.