Notes

Sinuzrohit_493


*****FUSION LINK**********

https://fems.fusionbposervices.com/fems/


****ESCALATION TRACKER*****
https://docs.google.com/forms/d/e/1FAIpQLSfwnYnRNRxZm0Wrr1_thU_8OT7YOWnO87ThNfokzzLabwXTng/viewform


*****ATTENDANCE LINK****
http://182.75.250.82:85/Login_Comm1.aspx


****CALL DROP FORM****
https://docs.google.com/forms/d/e/1FAIpQLScTfRKvR2uy7qkLn8CJ5gdiBIoMPsR4qdyaG5EICGtJu12pjw/formResponse



****ESCALATION CALL****
https://docs.google.com/forms/d/e/1FAIpQLSdNc4899bQiFpkaR0OrqATyduFFw33_wfZNVrNo2uD2-LLktQ/viewform?vc=0&c=0&w=1&flr=0



*******SHADOWFAX TRACKING LINK**********************

https://tracker.shadowfax.in/#/


*****WHATSAPP NOTES********

notes.io/S92N / notes.io/S6XQ

*******Salesforce****

[email protected]

*******FUSION I'D*************

FCHA005562

******WORK STATION I'D**********

60022

**************************************************************************************************


Issue: not connected
Action: cmb sms sent
comm: na

Issue: no query
action: na
comm: na


Issue: na
Action: na
comm: cx drop the call//cmn


Issue: language barrier
Action: mail id shared
comm: ask to mail us//cmn

Issue: echo issue
Action: na
comm: no response from cx side// after giving 3 warnings, call drop from my end

****************************************************************************************************************




Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24-48 hours for delivery re-attempt//cmn



Issue: cx wants to know the complaint status(return case)
Action: macro shared//RL filled// tat shared 2-3 days for pickup
comm: apology done//shared the complaint status//shared the courier partner name//also guide to pack the parcel in original packing//cmn


Issue: cx want to return the product//
Action: return req raised
comm:apology done//tat shared 2-3 days for pickup// shared the courier partner name//also guide to pack the parcel in original packing//cmn


*********************************************************************************************************************************************



**********OFD*************

Issue: cx want to know about the delivery of the product//OFD
Action: AWB sms sent
communication: ask cx to wait till end of the day 6 pm //fe number shared//cx agreed //cmn



Issue: cx want to know about the delivery of the product//OFD
Action: AWB is not avaible
communication: ask cx to wait till end of the day 6 pm //cx agreed //cmn


*********************************************************************************************************************************************

Issue: Order late beyond promised date
Action: complaint raised//tat shared 24-48 hours for update
comm: apology done//shared the pdd, ddr,//cmn


Issue: Order late beyond promised date
Action: complaint raised
comm: apology done//shared the pdd, ddr, tracking details//ask to wait//cmn


Issue: cx want to know about the delivery of the product//marked RTO
Action: info shared
comm: shared the UD reason with cx//apology done//ask cx to place a new order//cmn



**********************************************************************************************************************************************



*****ORDER STATUS*******

Issue: cx want to know about the order status
Action: info shared
communication: shared pdd, ddr//once order will be shipped, you will get the tracking details//cmn



Issue: cx want to know about the order status
Action: dd sms sent
communication: shared pdd, ddr// tracking details and courier partner name shared//cmn



Issue: Specific Request
Action: specific date mentioned//dd sms sent
communication: shared pdd, ddr, tracking details // shared will try to deliver the order asap//cmn



Issue: Specific Request
Action: specific date mentioned
communication: shared pdd, ddr,Shared will try to deliver the order asap//cmn



*******CANCEL REQUEST*******


Issue: cx wants to cancel the order
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal//cmn


*************PRODUCT INFO**************

Issue: cx wants to know about the product
Action: info shared
comm: info shared regarding price, quality// cx agreed//cmn