Notes

issue- non-connected
action- sms shared
comm.- na/-

issue- call picked and ended
action- na/-
comm.- na/-

issue- na/-
action- na/-
comm.- while talking cx ended the call

issue- call picked and ended after warnings
action- na/-
comm.- na/-

issue- no concern
action- na/-
comm.- na/-

issue- language barrier
action- asked cx to mail us
comm.- cx wanted me to speak in his language / asked cx to mail us

issue- cmn rqst raised by mistake
action- na/-
comm.- na/-

issue- after multiple warnings ended the call
action- na/-
comm.- na/-

issue- while giving warnings call got ended
action- na/-
comm.- na/-

ERROR- call connected and disconnected automatically / no ringing / no voice of cx / voice echo issue
ERROR- call connected automatically / no ringing / no voice of cx / voice echo issue
ERROR WHILE FILLING FNDR-- Exception while fetching ndr questions
ADDRESS VERIFIED // LANDMARK- // ALTERNATE NUMBER- na/-
DELIVERY BOY DENIED DOOR STEP DELIVERY
DELIVERY BOY MISBEHAVED
CX ASKED FOR SENIOR CALL
DELIVERY BOY DETAILS NOT AVAILABLE
FEEDBACK- CX ASKED FOR EARLY DELIVERY
PREFERRED DELIVERY DATE-

issue- order not delivered
action- order status shared / sms shared
comm.- told cx that order is shipped / rqsted cx to wait

issue- order not delivered
action- order status shared / sms shared
comm.- told cx that order is ofd and will be delivered on or before 6pm / rqsted cx to wait

issue- order not delivered
action- order status shared
comm.- told cx that order is confirmed / rqsted cx to wait

issue- puc not done
action- tat shared
comm.- shared puc status info / rqsted cx to wait for 2-3 days

issue- puc not done
action- apology done / rl filled / tat shared of 2-3 days
comm.- cx said puc of the product is not done yet and it's being too long / shared tat and rqsted cx to wait

issue- cx asked for puc
action- shared puc status
comm.- cx asked about puc / told cx it's out for puc / rqsted cx to wait for today

issue- puc not done
action- apology done
comm.- cx said it's being too long puc is not done / rl already filled / rqsted cx to wait for today as it's 3rd day today

issue- why my order got cancelled
action- apology done
comm.- cx asked the reason behind the cancellation / told cx the reason acc. dispatch history (non_serviceable)

issue- puc cancel
action- rqsted cx for door step denial for puc
comm.- cx said i want to keep the product so cancel the puc / told cx door step denial for puc

issue- RTO marked
action- apology done
comm.- cx i haven't cancelled my order / fake remarks / rqsted cx to re-order the same product

issue- APUC case
action- apology done / rl filled / tat shared 72 hrs.
comm.- puc done but not marked / details taken of puc boy / shared tat and rqsted cx to wait
COURIER RECEIPT-
DATE-
NUMBER-
COURIER PROVIDER NAME-

issue- UD marked
action- apology done / fndr filled / tat shared 24-48hrs.
comm.- cx said order is not delivered yet / shared tat and rqsted to wait

issue- UD marked but OFD
action- apology done / order status shared
comm.- cx said order is not delivered yet / told cx that order is ofd and will be delivered on or before 6pm

issue- UD marked
action- apology done / tat shared 24-48hrs.
comm.- cx said order is not delivered yet / shared tat and rqsted to wait

issue- refund not credited
action- apology done / tat shared / macro shared
comm.- cx said refund is not credited yet / shared tat and rqsted to wait

issue- refund not credited
action- tat shared
comm.- cx asked for refund / shared tat and rqsted to wait

issue- refund not credited
action- rqsted cx to coordinate with bank once
comm.- cx asked for refund / told cx to get in touch with bank once

issue- didn't received refund yet
action- rqsted cx to wait for the end of the day
comm.- cx asked for refund / told cx it's the last day so asked cx to wait for today

issue- order cancellation rqst
action- rqsted cx for door step cancellation
comm.- cx doesn't want this order anymore / rqst cx not to receive the order

issue- ddr breeched
action- apology done / tat shared
comm.- cx asked for delivery / told cx that order has been delayed / shared tat and rqsted to wait

issue- order delayed (dispatch dates breached )
action- apology done / tat shared 24-48 hrs.
comm.- cx asked about delivery of product told cx that order got delayed in dispatch / shared tat and rqsted cx to wait

issue- item stuck at one location
action- apology done / tat shared
comm.- cx said my item is stuck in Talegoan / shared tat and rqsted cx to wait as it is stuck due to some unforeseen issues

issue- cx received poor quality product
action- apology done / tat shared
comm.- cx said it's very cheap and worst quality product / cx asked for return / rqst taken

issue- size fit issues / size is too large
action- tat shared
comm.- cx said that 34 size is too large and it's not suitable for me / cx rqsted for refund / rqst taken

issue- shipped together case
action- apology done / tat shared 24-48hrs.
comm.- cx said i have only received one item and another one is missing in the package / shared tat and rqsted cx to wait

issue- received defective product /
action- apology done / tat shared
comm.- cx said received product is defective / / cx asked for return / rqst taken

issue- received damage product /
action- apology done / tat shared
comm.- cx said received product is damage / / cx asked for return / rqst taken

issue- cx was concern regarding puc / manual puc
action- macro shared / rqsted cx to share product within 5 days
comm.- cx asked for puc / told cx puc is manual / rqsted cx to visit national courier and to share product

issue- cx asked for return (NON RETURNABLE)
action- apology done / politely denied
comm.- cx asked for return but since the product is non- returnable so apology done and politely denied

issue- asked to change address
action- order status shared ( Pending for Verification ) / rqsted cx to wait for 24 hrs for verification call
comm.- cx said i have shared wrong address / cx rqsted cx to change address / politely denied / rqsted cx to wait for order verification call

issue- when order will be delivered
action- order status shared / tat shared 24 hrs.
comm.- cx about order status / told cx about pending for verification status / rqsted cx to wait for call for verification

issue- cx asked for cancellation
action- order status shared / rqst taken
comm.- cx shared complete wrong address / asked for cancellation / rqst taken

issue- asked to change address
action- order status shared / apology done
comm.- cx asked to change address / / politely denied

issue- asked to change address
action- order status shared / address changed
comm.- cx asked to change address / / rqst taken for address change

issue- received product is not same as it was shown
action- ic changed / apology done / tat shared 24-48 hrs.
comm.- cx asked to return the product / return rqst was raised by cx only / order status not updated to "delivered" / shared tat and rqsted cx to wait

issue- received product is not same as it was shown
apology done / tat shared
comm.- cx said received product is not what was ordered / cx asked for return / rqst taken

FRAUD CALL -
App download case -
Issue -"𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙥𝙤𝙧𝙩𝙚𝙙 𝙍𝙚𝙛𝙪𝙣𝙙 𝙁𝙧𝙖𝙪𝙙 𝙗𝙮 𝘼𝙥𝙥 𝙙𝙤𝙬𝙣𝙡𝙤𝙖𝙙 "
Action - Satisfied customer that call was not from our side / asked customer not to share any information with them details gathered / asked to file a complaint against them in nearest cyber cell / MACRO shared
Communication - Information given / customer satisfied

Issue - "𝙇𝙪𝙘𝙠𝙮 𝙙𝙧𝙖𝙬 𝙘𝙖𝙡𝙡 𝙧𝙚𝙘𝙚𝙞𝙫𝙚𝙙 𝙗𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧"
Action - Satisfied customer that call was not from our side / asked customer not to share any information with them details gathered / asked to file a complaint against them in nearest cyber cell / MACRO shared
Communication - Information given / customer satisfied

issue- cx about the product
action- info shared
comm.- cx about the product / info shared

issue- cx was concern regarding the product
action- product info shared
comm.- cx was concern about the product qualities and advantages of the product / info shared according to product page / assurance given

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