Notes
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- "CHATDISCONNECTED(KNOWNISSUE)" - Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the chat was accidentally disconnected. Please allow me a moment to assist you with this, there is no need to contact us back. Thank you!, Hugo B.
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Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the chat was accidentally disconnected. I'm sorry for the whole situation. I understand it's quite a frustrating experience to go through. We've looked further into your account and noticed that you have received an unusual number of refunds/Free Grub discount codes on recent orders. Due to this, our system is not allowing me to process this refund, nor provide you with any Free Grub discount code. I really do apologize.
I can assure you that we will work on this to prevent this from happening again on the future with you and other customers as well.
There is no need to contact us back. Thank you!, Hugo B.
.
--------------------------------------------WAIT--------------------------------------------------------
- "WAIT" - Thank you for your patience, I do apologize for the wait. I'm still working on this for you.
- "WAIT" - Thank you so much for your patience. I'm still working on this, please allow me a few more minutes.
- "WAIT" - I apologize this is taking longer than expected. I'm still looking for the information, please bear with me.
- "WAIT" - I really appreciate your patience, I'm still working on your resolution.
- "WAIT" - I apologize for the waiting. It shouldn't be too much longer!
- "WAIT" - Please give me a moment to review your order and to assist you with this situation. I apologize for the waiting.
- "WAIT" - I am reviewing the information in the system, one moment, please. I do appreciate the patience from you part.
- "WAIT" - One moment, please. I will check if that is possible.
- "WAIT" - Thank you for your patience, I am checking if we can honor your request. One moment, please.
- "WAIT" - Sorry for the long wait. I'm still working on this.
- "WAIT" - I'm afraid this is going to take me a long time to verify if we can honor your request. If you prefer I can send you an email with the resolution that I'm able to provide you with once I have it ready for you.
----------------------------------ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS---------------------------
- "ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS1" - I politely ask you to please refrain from the usage of the inappropriate language, I would like to continue to help you.
- "ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS2" - I'm giving you a second warning, Please refrain the usage of inappropriate language, I will need to end this chat if this continues.
- "ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS2" - I am sorry but I will need to end this chat due to inappropriate language. Thank you and have a nice day.
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