Notes
Notes - notes.io |
Whatsapp Chat ID –
Cx Concern – cx wanted to know about
Action Taken – replied on whatsapp
Communication- info shared
(DELIVERY)
Whatsapp Chat ID –
Cx Concern – cx wanted to know about delivery of his order //
Action Taken – replied on whatsapp
Communication- info shared about shipping//ddr shared//
Whatsapp Chat ID –
Cx Concern – cx wanted specific delivery //
Action Taken – replied on whatsapp
Communication- info shared about that//assurance given //ddr shared
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order status //
Action Taken – replied on whatsapp
communication- OFD// info shared about delivery//requested cx to wait till
Whatsapp Chat ID –
Cx Concern – cx wanted to know about delivery of his order// ud marked//
Action Taken – FNDR filled//
Communication- ud marked// told cx to wait for 24 to 48 hrs // info shared//
Whatsapp Chat ID –
Cx Concern – cx wanted to know about delivery of his order// ud marked//ODA
Action Taken – replied on whatsapp
Communication- ud marked//ODA//requested cx for self pickup
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order status//order stuck at one location
Action Taken – replied on whatsapp
Communication- info shared about delay in delivery//requested to wait for 24-48 hrs for updates//apology done//
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order status//
Action Taken – replied on whatsapp
Communication- info shared about delay in delivery//assurance given//apology done
Whatsapp Chat ID –
Cx Concern – order status show delivered but cx didn't receive the order
Action Taken – replied on whatsapp
Communication- ask to wait for
Whatsapp Chat ID –
Cx Concern – cx received empty parcel
Action Taken – replied on whatsapp
Communication- apology done//requested to wait for 7 days//
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order status//
Action Taken – replied on whatsapp
Communication- info share about that
--------------------------------------------------------------------------------------------------------
(CANCELLATION)
Whatsapp Chat ID –
Cx Concern – cx wanted to cancel his order //
Action Taken – replied on whatsapp
Communication- info shared about non cancellation stage// told cx to refuse at door step //
Whatsapp Chat ID –
Cx Concern – cx wanted to cancel his order //
Action Taken – replied on whatsapp
Communication- info shared about order cancellation//
Whatsapp Chat ID -
Cx Concern – cx wanted to know that why was his order cancel//
Action Taken – replied on whatsapp
Communication- info shared about that//told cx to place new order//
--------------------------------------------------------------------------------------------------------
(RETURN)
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order status//RTO
Action Taken – replied on whatsapp
Communication- info share about RTO//told to place new order//
Whatsapp Chat ID –
Cx Concern – cx wanted to return product//
Action Taken – replied on whatsapp
Communication- info shared//complaint taken//requested cx to wait for
Whatsapp Chat ID –
Cx Concern – one or more item ship together case
Action Taken – replied on whatsapp
Communication- info shared//complaint taken//requested cx to wait for 24-48 hrs
Whatsapp Chat ID –
Cx Concern – cx wanted to return product//cx received different product
Action Taken – replied on whatsapp
Communication- info shared//SMS shared//requested to share images of products and raise complaint
Whatsapp Chat ID –
Cx Concern – cx wanted to return product//
Action Taken – replied on whatsapp
Communication- info shared about CATP//denial given for return
Whatsapp Chat ID –
Cx Concern – cx wanted to know about pickup status//
Action Taken – RL filled//
Communication- requested to wait for 2-3 days// info shared//
Whatsapp Chat ID –
Cx Concern – cx wanted to know about pickup status//
Action Taken – replied on whatsapp
Communication- out for pickup//requested cx to wait till end of the day
Whatsapp Chat ID –
Cx Concern – cx wanted to know about pickup status//APUC case
Action Taken – RL filled//
Communication- told cx to share pickup details including pickup partner number//requested cx to wait for 72 hrs//info shared
-----------------------------------------------------------------------------------------
(REFUND)
Whatsapp Chat ID –
Cx Concern – cx wanted to know about refund/replacement
Action Taken – replied on whatsapp
communication- CCA//told to wait for 24-48 hours
Whatsapp Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whatsapp
communication- requested cx to share bank details for refund initiation//info shared//
Whatsapp Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whatsapp
communication- refund initiated//refund in tat//tat shared
Whatsapp Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whatsapp
communication- refund initiated// refund not in TAT //utr number shared//requested to coordinate bank//requested to share bank statement// info shared//
Whatsapp Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whatsapp
communication- info shared about failed transaction//requested to wait for 72 hrs for reversed transaction
--------------------------------------------------------------------------------------------------------
(FRAUD)
Whatsapp Chat ID –
Cx Concern – Lucky Draw call/Scam received by cx
Action Taken – replied on whatsapp
Communication- info shared// ask to avoid these type of calls and messages//
Whatsapp Chat ID –
Cx Concern – Cx reported refund Fraud via App Download
Action Taken – replied on whatsapp
Communication- info shared// ask to avoid these type of calls and messages//
Whatsapp Chat ID –
Cx Concern – (Customer reported refund fraud issue via any-desk/remote)
Action Taken – replied on whatsapp
Communication- info shared// ask to avoid these type of calls and messages//
Fraudsters details- (XYZ)
Amount debited from customer's account —
-------------------------------------------------------------------------------------------------
Whatsapp Chat ID –
Cx Concern – cx had product related query//
Action Taken – replied on whatsapp
Communication- info shared
------------------------------------------------------------------------------------------------
Whatsapp Chat ID –
Cx Concern – cx wanted to change delivery address
Action Taken – replied on whatsapp
Communication- info shared//
-------------------------------------------------------------------------------------------------
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order
Action Taken – replied on whatsapp
Communication- cx not responsive//chat resolved at no response
Whatsapp Chat ID –
Cx Concern – cx asked for callback
Action Taken – replied on whatsapp
Communication- callback request raised//TAT shared
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
