Notes

RNR mobile

Hi Sandeep,

Thanks for writing in and for being a valuable Flipkart Plus member.

We tried to get in touch with you on '9415724840', '9415728736' and '8840966646' to discuss the issue but couldn't reach you.

We understand that you are having issues with the product 'Redmi 7A (Matte Blue, 16 GB)' and want refund for the same.

We are sorry to let you know that seller is unable to fulfill your request for the refund, as product is under seller's 10 days replacement policy.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 10 days of receiving the product.

You can know more about the policy clicking here: https://www.flipkart.com/pages/returnpolicy

Also, we request you to write back to us with the exact issue that you are facing with the product within 72, so that we can assist you accordingly. While replying to this email, please be assure that subject line is not edited.

We hope to hear from you soon.

We are thankful for your continued trust on Flipkart.

Hi Baijayanti,

Thanks for writing in.

We tried to get in touch with you on '7000505320' and '8847829928' to discuss the issue but couldn't reach you.

Since we didn’t want to keep you waiting, we’re responding through this email.

We understand that you have received damaged product 'VLCC Insta Glow Diamond-Bleach'. We are sorry for the trouble you had to go through.

To set this right, the seller would be happy to replace the item with a brand new one based on the availability of the product.

Also, we request you to let us know whether the delivered package was tampered or not and replacement confirmation within 72 hours, so that we can assist you further. While replying to this email, please be assure that subject line is not edited.

We hope to hear from you soon.

We are thankful for your continued trust on Flipkart.

We would request you to get back to us with following details within 72 hours
-Which exact Product colour you have received.
- Whether the pickup address will be same or not. If address will be different then kindly send the complete details
- Alternative number if any
- Please do write back to us with refund or replacement confirmation within 72 hours with following details and we'll help you out.

- Whether all the packing material and tag are available
- Pickup address will be same or not. If it will be different then write back to us with complete address
- Alternative contact number (If any)
- Seal condition of the packing at the time of delivery