Notes

Hi, XXXX ! How are you doing today?
I see that you are looking parts for your XXXXXXXXXX . Am I correct ?
I will be glad to check the model specific XXXXXX for your unit.
Is that a XXXXXXXXXXXXXXX, XXXXXX?
May I place you on hold for 2-3 minutes to search that for you?

I am sorry, the model number you have provided is incorrect one.
Was the unit purchased from sears ? I yes may I have the phone number at the time of purchase ? So that I can pull out the purchase detail, and the the model number

I have located the model specific manufacturer recommended XXXXXXXXX for your unit.
The price is $ XXXX, estimated delivery date is Aug XXXX.
I will be glad to place the order to your home or business in a timely manner and let me provide you the order confirmation number quickly .
To proceed with the order, may I have your full name, complete address with zip code and phone number please ?
Thank you, is the billing address and the shipping address, both the same ?
Please allow me a couple of moments to update the address and create the order.

Let me summarize your order.
Your complete order value including shipping, handling and tax is $ XXXX.
We accept all major credit and debit cards. What card would you like to use today?
May I please have the card number with the Expiration date please ?
Is that the correct mail address?
Thank you, Let me submit the order and help you with the order number.
Congrats! Your order has been placed successfully The order number is XXXXXXX.

It was a great chatting with you and placing the order.
Have I answered all your questions and helpful for resolving the queries ?
Thank you for chatting with me, You can get back us at any point of time. Please click on the end button to end the chat and fill a short survey.
Have a great day, XXXX !

Please go ahead and place the order. Once you get the order confirmation number, just let me know to track the order regarding the shipment.
I will be stand by. If you facing any difficulties, while placing the order, please let me know.

Let me check the store availability of the part for you.
May I have your zip code please ?
Thank you, please allow me a 1-2 minutes to check the store availability. Meanwhile may I know is there any concerns, that your are looking for store pick up today?
I am sorry, I have checked and see that the store which carries this parts is in XXXXXX, which is XXX miles away from your area. For avoiding the inconvenience, shall I ship the part to your door step?

As we are in parts sale department, I am unable to help you with the technical or dimensional info regarding the part or unit.
However, let me help you with a link, which will help you to resolve the queries.
Please log on to http://www.searshomeservices.com/ and chat with the live person.

I am sorry, XXXX
I have checked and see that this part is not supplied from the manufacturer anymore.
I suggest you to visit any local stores or local sears store for a substitution part.
One of our store executive will be happy to assist you with the substitute one.

Is there anything else that I may assist you with today?


Kim,  The filter removes impurities from the water to improve its taste and purity .
The manufacturer recommends to Replace the filter every 6 months or when the replacement indicator light turns on.
I also see that we do have free shipping offer for above $100.00 order values.

http://lis-00.intra.sears.com:8080/reference_procedures/index.htm

http://www.universalapplianceparts.com/search.aspx?find=5304469406