Notes

20th March 2020
Dear Customer
I feel it necessary to update you on the impact that the current COVID-19 outbreak is having on us and our supply chain but also, our containment strategy as of today, 20th of March 2020.
Currently, our offices and warehouse are fully manned and operating as normal
We have ensured that our staff are fully educated on the symptoms of the Coronavirus and the responsibilities they have in making the right decision to self-isolate and put into place very important containment measures, should the need arise.
All employees have taken additional hand hygiene precautions and our cleaning routines have become more rigorous and with increased frequency.
Being a distributor of products and not a manufacturer does allow us to be able to work remotely as required and we have always had systems in place that allow us to work away from the office. The warehouse, goods in and despatch will and can operate as normal, but now includes the additional measures mentioned to ensure that the day to day functions of the warehouse can still operate as normal.
Customer Visits and Technical Support
We have cancelled all non-essential customer and supplier visits both internally and externally and all non-essential meetings. We continue to provide full technical support for our products on a remote access basis by email, phone, skype and video conferencing. Our suppliers also operate the same remote support as and when required.
Supply Chain
We supply many products that comprise of a mix of raw materials, and we are grateful for all the information being supplied to us by our suppliers and manufacturers. All suppliers have reported that they are largely unaffected at this time and are keeping a close eye on the raw materials that could become problematic if used in the medical and health sectors. If a product does become at risk due to raw material shortages, we have in place alternative products to drop in, if and when required. We have significant stock holding here in the UK, which is being closely monitored and replenished. Some suppliers have reported logistical problems which is starting to have an impact on lead-times. Most of our suppliers and manufactures raw materials can be dual sourced if necessary.
All of our suppliers and manufacturers are fully aware of the importance to continue to communicate any impact on the supply of products to Temple4, as well as planned mitigation against the impact.
At this is a continually evolving situation, we will update our customers as much as we can with any significant changes to the above.
Customer ordering
In these uncertain times, and to help us and our suppliers/manufactures plan more effectively, we are asking our customers to plan ahead, as much as possible with stock requirements. With this in mind where possible, it would be highly advantageous to have order coverage in place for products, that you use and deem to be critical to your process and business. We can work with call off orders from a covering blanket order and scheduled order coverage as required. Please can I ask that you give us as much visibility as possible so that we can help you by you helping us and our suppliers in these uncertain times.
Kind regards and please stay safe and healthy.
Nick Hirst Managing Director