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This is to inform you that the backup for your server: 5.77.57.147 is still in the failed state due to below error,
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One or more devices failed backup
Errors encountered during backup
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The backup was failed on your server due to kernel compatibility issue with the R1Soft agent.
We have provided you with a new server: 5.77.42.108 to resolve the backup issue.
We found that everything is working fine on your new replacement server:5.77.42.108 and the backup is also working successfully.
But as we did not recieved any update from your end regarding the new server confirmation we have turned off your server as per ticket ID: PSS-12578
Once you confirmed that everything is working fine and you are happy with migration, we can switch the IP address.
Currently, the backup for your server is stil in the failed state.
Kindly let us know how you wish to proceed further on this.
Awaiting for your response.
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