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Thanks for writing in and for being a valuable Flipkart Plus member.
We understand that you're facing an issue with your replacement order 'OD115337494699669000' and want to extend the warranty for the same.
We are sorry that we are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.
Since, we didn't want to keep you waiting, we are responding through this email.
We're sorry to let you know that the seller is unable to extend the warranty of your replacement order as it is covered under 01 year manufacturer's warranty.
You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period. Here are the details to the brand's authorised service centre:
Contact number: 18001022777 E-mail: [email protected]
Link: https://www.realme.com/in/support
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Moreover, we'd like to confirm you that physical and liquid damaged are not covered under warranty so the brand will charge your accordingly.
To know more about cancellations and returns on Flipkart, you can refer to the link here: htHi Ajay,
Thanks for writing in and for being a valuable Flipkart Plus member.
We understand that you're facing an issue with your replacement order 'OD115337494699669000' and want to extend the warranty for the same.
We are sorry that we are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.
Since, we didn't want to keep you waiting, we are responding through this email.
We're sorry to let you know that the seller is unable to extend the warranty of your replacement order as it is covered under 01 year manufacturer's warranty.
You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.
Here are the details to the brand's authorised service centre:
Contact number: 18001022777
E-mail: [email protected]
Link: https://www.realme.com/in/support
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Moreover, we'd like to confirm you that physical and liquid damaged are not covered under warranty so the brand will charge your accordingly.
To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN
Hope this helps.
Ajay, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.
Thanks for choosing Flipkart.
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