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Thanks for writing in.
We understand your issue that you want to reinstate the products 'Jack & Jones Men Solid Casual Black Shirt (2)' with the order ID 'OD118141447813975000' at same price.
We're sorry for this experience, even we want our customers to enjoy the services which we provide and we never intend to provide such experience as the one which you've faced.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
Also, we are sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.
Trust us if there is an option with us, they could have definitely helped you out as you are one of our valuable customer.
We assure you that feedback has been shared with the courier partner and out concerned team and they're working on putting in additional measures to avoid instances like these.
However, we'd like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications we send you on the Flipkart app so you don't miss any of the exciting offers.
Moreover, we would like to let you know that the seller has refunded Rs.1617/- to your Debit Card on April 01, 2020. This will be credited to your account by April 09, 2020, as per standard banking procedures.
If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.
Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
Your patience and understanding is greatly appreciated in this concern. Please feel free to write back to us, if you have any further queries or you can call on our toll free number: 1800 208 9898.
We would like to thank you for your continued trust and support.
Kapil, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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