Notes

Opening Eng Hi, Good Morning! 
I am Shivani I will be happy to help you with the concern that you have.
Opening Hindi Namaskar! Main Shivani aapki Snapdeal se sambandhit aapki kya sahayata kar sakta hun.
Hi, Good Afternoon! 
I am Shivani I will be happy to help you with the concern that you have.
Hi, Good Evening! 
I am Shivani I will be happy to help you with the concern that you have.

How may I assist you?
Aap kya jankaari chahte hain.

While checking Details dene ke liye dhanyawad. Aapse request karunga ki thoda sa samay dijiye jisse main aapke order ki details check karsakun.
I will surely help you in this regard please provide me some time to check your request status.
Thanks for sharing details please give me some time to check the details of your order.
Kindly elaborate your concern so I can assist you better.
Asking Details Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapkibehtarsahayatakarsakun.
We are unbale to fetch your order details.
Please share your order number/suborder number or registered mobile number/ Email id so I can check the details of your order
Please share your registered mobile number or email id so that I can assist you better
Please elaborate your concern. 

Thank you for sharing the details.
Maafi chahenge aapko jo asuvidha hui hai uske liye
Please accept our sincere apology for the inconvenience caused. 
* I will surely help you in this regard please provide the above mentioned details.
* Kindly elaborate your concern so I can assist you better.

Fake offer I understand your concern regarding the reward / lucky draw offers you have received recently.
I wish to inform you that the offer mentioned by you in your communication is not from Snapdeal, and appears to be a scam.
Please do not respond to any such phone call / email / SMS claiming to offer rewards / lucky draw prizes on behalf of Snapdeal.
We, at Snapdeal, never request our customers for unsolicited financial information or advance payments in exchange of rewards. Moreover, all our offers are published and available only through our website and mobile apps.
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.
Main aapko batana chahunga ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.
Aapse request karunga ki aap inhe ignore kijiye kyu ki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi batayajatahai. Hamaresabhi offers aapko website/app par hi show karteinhain.

* We would like to inform you that we have already escalated this matter with concern authorities and our team is working on the same.
* Aap ko batana chahunga ki maine aapka concern escalate kar diya hai, Hamari team is par kaam kar rahi hai.

I would like to inform you that your order is out for delivery.
We would request you to coordinate with our courier partner.
Delivery concern I would like to inform you that your order is out for delivery.
OFD I have checked the courier tracking and the delivery of your item is assigned to {!Case.Courier_Name__c}.
As per information on our courier website your order has reached (Location) and will be delivered today as
it is out for delivery.
Jaisa ki main check kar paa raha hun aapka order out for delivery aaj day end tak aapko delivered kar diya jayega.
IN TRANSIT I have checked your order status, it is on the way to be delivered to you on or before <revised PDD> by <courier name>./ Jaisaki main check karpaarahihunaapne ye order xxxxxxko place kiya that aur ye product aapkoxxxxxxxtak delivered kiyajayega.
I have checked your order status, it is in transit and it will be delivered on or before 23 Mar-25 Mar by Blue Dart courier.
STUCK I have checked your order status, I am really sorry for the delay in order delivery, this is a rare instance.
I am directly escalating your concern to the higher authority and make sure that your order will get delivered at the earliest.
Maafi chahenge aapko jo asuvidha hui hai uske liye
Main personally courier partner ke saath coordinate karunga ki aapka order apko jald se jald deliver kar diya jaye.
I have checked your order status, it is in transit. Your order will be delivered between
UD Sir/ma'am, as I can see here, it is updated as delivery could not be completed due to <UD reason>, so could you please confirm me, did you receive any call for delivery on <UD Date>
I am really sorry about the inconvenience caused and this will not happen again.
Please allow me a moment, so that I will update your concern and try to get your order delivered as soon as possible.
I have updated your concern and rest assured the delivery will be reattempted within 24 hours.
Aapko batana chahuna ki aapka order Customer Refusal hone ki wajha se deliver nahi ho paya hai.
Kya aapke paas koi call aaya tha 17/3/2020 3:51 pm is samay par?
Maafi chahenge aapko jo asuvidha hui hai uske liye
Nishchint rahiye main yaha se aapke order ki delivery reschedule kar raha hun.
24 ghante mein dubara se delivery ke liye aapko sampark kiya jayega.
Aapka order King & Queen Crystal Tortoise confirm ho chuka he. Delivery date 29 Mar-31 Mar takki he.
Aapka order delivery ke liye bheja ja chuka he.
Shipping query It will be shipped soon and very shortly, you will get an update via Email & SMS.
Maine apki order details check kar li hai, Yeh order 27 Mar-30 Mar tak deliver kiya jaayega.Ship hote hi aapko courier details bhej di jayengi.
Urgent Main personally courier partner ke saath coordinate karunga ki aapka order apko jald se jald deliver kar diya jaye.
I will personally co-ordinate with courier partner so that your order can delivered at the earliest.
Please be rest assure our courier partner will co ordinate with you.
We have 100% track record that we deliver best quality products to our customers before the delivery date.
We will try our best to get this order delivered as soon as possible.
Hamare paas 100% track record hai ki ham delivery ki tareekh se pehle apne grahakon ko sarvottam gunvatta wale product deliver kartehain.

Maine apki order details check kar li hai, yehorder 30 Mar-01 Apr takXpressbees courier dwara deliver kiyajaananirdharithai.

For easy tracking, I am sharing the shipping details as follows:
Courier Name: 
Courier Number: 
Tracking Number: 
Tracking Link:
Asaan tracking keliye, main shipping details share karrahihoon:

Query solved I am glad that i was able to help you with the required information.
It was nice talking to you. Thank you! Have a nice day.
 



Query not solved I am sorry, that I could not provide you the required information. Don't worry, we'll contact you within a maximum of 48 hours with the required details.
We are escalating this case to the concern department.


Complaint not solved I am really sorry for the inconvience caused. I have already escalated your concern and will ensure this will not happen again.
Our team is already working on your complaint, i would request you to provide us some time.

No response /Maafi chahenge aapki aur se koi uttar namil ne ke karan is baat cheet ko samapt kiya ja raha hai.
As there is no response from your side we have to close the conversation.

Thanks for contacting Snapdeal.
Snapdeal me samparkkarne k liyedhanyawad

Apology Please accept our sincere apology for the inconvenience caused. 
Maafi chahenge aapko jo asuvidha hui hai uske liye

Further assistance Is there anything else I can help you with?
Kya me apki snapdeal se sambandhit koi aur sahayta kar sakta hun?

Closing I am glad that I was able to help you with the required information.
It was nice talking to you. Thank you! Have a nice day.
Aagekisibhijaankarikeliyehumsesamparkkareaapkipoorisahaytakijayegi.
Snapdeal me shopping karne k liyeDhanyawad ,
Aapka din shubh rahe.
Thanks for contacting Snapdeal.
Cancel Your order is out for delivery, please confirm if you want to cancel the order.
I would like to inform you that your order is out for delivery.
I would request you to refuse the item at the time of delivery.

Aapka order aj delivery k liyebhejagaya he.
Agar order cancel krnachahte he to confirm karen.
Aapse request karungike order delivery kesamaye, delivery lene se inkaarkardain. Aapka order wapaschalajayega.
Aapka order cancel kardiyagaya he, magar ye order abhi cancellation ki stage penhihe ,isliyeaapke order details me immediately cancel show nahihoga.
Delivery lene se inkaarkardain. Aapka order wapaschalajayega.





Pickup I would like to inform you that your complaint has already been registered.
Pickup of your item has been initiated. Our courier person willpickup the item within 2-3 days.
Our courier person is out for pickup.

After pickup it will take a maximum of 7-8 days to reach our warehouse. After that we'll process it through our quality check and initiate refund/replacement as per your preference.

Apke item ka pickup arrange kiyagaya he, Delhivery courier person aaj item pick karnekeliyeaayenge.


As I have checked there are multiple orders. Kindly specify which order are you talking about?


You need to apply promo code atthe time of placing the order.
I have registered your complaint here and pickup confirmation of your item will be shared with you via SMS/Email.
I am really sorry for the inconvenience caused and I have escalated this concern to our seller to ensure this will not happen again.


Address change Please accept our sincere apology for the inconvenience caused. We arev unable to change the address, as your order is already shipped.
We would like to inform you that address can not be changed.
Currently your order is in processing, we are unable to make the changes.

We would like to inform you that As per t&c of promo code you can get discount minimum of 10% and maximum of Rs.100.00 while using this promo code-SPIN100.

We have already taken your feedback and we would like to inform you that you money will be secure with us.
R
2:27 PM

Speedy resolution will be given to you


We would request you to submit ypur NEFT details through Snapdeal app.


We are sorry to inform you that only Hindi/ English languages are available.

Sorry to inform you that replacement is not available, refund can be done only.

Shipping charge Most items purchased on Snapdeal don't have a delivery charge. In case a delivery charge is applicable on an item, it is mentioned on its information page. The charges vary depending on the item and delivery location.

CATP I would like to inform you that it is a non rerurnable item.
We are unable to take your return request.
We would not be able to return the item.


I'm sorry to let you know that due to some technical issue I'm unable to see screenshot/attachment/link.


Pickup Aapki complaint registerekar li gai he.
-----------------------
Shadofax courier partner item ka pickup karenkeliyeaayenge 2-3 din k ander.
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Jese hi item hamare warehouse pahuchega, quality check karke refund kardiyajayega.
--------------------------------
Sabhijankariaapkomsg/mail k dwarapraptkijayegi.


Retrun I am sorry to note that you are not satisfied with the product you have received, and wish to return the same. Please accept my sincere apologies for the disappointment caused on this occasion.

In order to process your request further, I request you to kindly help me with the below details at the earliest:

Product Image.

Once I have received the details, I assure you that our team will verify the same at the earliest and contact you to further process your request.

PUC Your item has been picked up successfully on 20-Mar-2020.
it will take a maximum of 7-8 days to reach our warehouse.
After that we'll process it through our quality check and initiate refund/replacement as per your preference.

I would like to inform you that you won't have to pay delivery charges if you place the order through prepaid mode of payment.