Notes

Call Me Now Exp:- Cx wanted to know order delivery status,
Today OFD/ Previous UD, FNDR filled/error, SMS sent, Info shared.

Call Me Now Exp:- Not connected, SMS sent.

Call Me Now Exp:- Call dropped by cx.

Call Me Now Exp:- Call not required.

Call Me Now Exp:- Cx wants to know refund status,
CCA marked, EOD filled, TAT shared.

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http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284

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Snapdeal account related :
Cx called to update or delete the account details, info shared to cx.
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As there is no response from cx side hence after giving warning call disconnected from this end.

Cx is using the abusive language so after giving warning call disconnected.
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Fraud call:

Call Me Now Exp:- Cx informed about the fraud call and SMS regarding fake lucky draw contest, infomation shared to cx and ask not to share any confidential details.
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Pickup Cases:

Call Me Now Exp:- PUC not done, RL panel filled, TAT shared.

Call Me Now Exp:- Cx asking about order pickup as it was out for pickup, ask cx to wait.

Call Me Now Exp:- PUC already done, RL panel filled, TAT shared.

Call Me Now Exp:- PUC done, so ask to cx to wait, PUC to RPR and QC TAT shared, ask to wait.

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Refund Cases-

Call Me Now Exp:- Cx told payment deducted but order not confirmed, Refund Tat shared to cx.

Call Me Now Exp:- Cx ask for refund status, refund initiated, TAT shared.

Call Me Now Exp:- Cx ask for refund status, refund not initiated, complaint forwarded, TAT shared.

Call Me Now Exp:- Cx ask for refund status, told to cx to share bank statement as per mail send.

Call Me Now Exp:- Cx told that he has shared the bank details, informed to cx to wait, TAT shared.

Call Me Now Exp:- Cx ask for refund status, NEFT details not present, macro send and informed to cx to provide bank details.

Call Me Now Exp:- Cx ask for refund status, refund initiated but not yet reflected, compaint raised, TAT shared.

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Return request case:

Call Me Now Exp:- Cx wants to return the order, complaint taken, TAT shared.

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Product info:

Call Me Now Exp:- Cx asked about details of product and price, information
shared with cx.

Call Me Now Exp:- Cx want to know about the return policy, information shared to cx about terms and condition regarding 7 days return policy.

Call Me Now Exp:- Cx ask about the originality of the product, told to cx that assured products will be deliver to cx from assured sellers.

Call Me Now Exp:- Cx want to know about the warranty of the product, information shared to cx as per PDP.

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Offer details:

Call Me Now Exp:- Cx asked about offer details, information share with cx.

Call Me Now Exp:- Cx asking about voucher, information shared with cx.

Call Me Now Exp:- Cx ask about the how to use promo-code, information regarding terms and condition of voucher shared to cx.

Call Me Now Exp:- Cx told he did not get benefit of promo-code, information regarding terms and condition of voucher shared to cx.
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Order status:

Call Me Now Exp:- Cx asked about the order status, dispatched date & DDR shared, DD SMS sent.
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Specific delivery:

Call Me Now Exp:- Cx want delivery before promise date, assured to cx for fast delivery, DDR shared, DD SMS sent.
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Order Stuck case:

Call Me Now Exp:- Cx asked about the order status, order stuck at one location, complaint taken, TAT shared, apology done.
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Order deliver to wrong place (PDWP):

Call Me Now Exp:- Cx didn't recvd but status show delivered, as payment mode is COD, apology done, suggest cx to place the fresh order.

Call Me Now Exp:- PDWP case, complaint taken, TAT shared, apology done.
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Call Me Now Exp:- Empty parcel case, complaint taken, TAT shared.
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Call Me Now Exp:- Item shipped together case, complaint taken, TAT shared.
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Cancellation Cases:

Call Me Now Exp:- Cx want to cancel the order, cancellation request taken.

Call Me Now Exp:- Cx wants to cancel the order, status marked shipped, cancellation request taken, ask to refuse at doorstep if delivery attempted.

Call Me Now Exp:- Cx want to know the reason of order cancellation, info shared to cx, request to cx to place a new order.

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Address change:

Call Me Now Exp:- Cx wants to change the delivery address, so done as per cx VOC.

Call Me Now Exp:- Cx wants to change the delivery address , so deny to cx as it is not in editable state.
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