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1. If cx contact us before the order delivery promise date after May 03, 2020 : inform cx wait till promise date.
2. If cx contact us after promise date : example: April 14, 2020 so info share with cx about covid 19 reason as deliveries paused due to covid 19 and assign to team do not share tat with cx over the email.
3. If order promise date is still pending for example: April 30, 2020 so also share reason covid 19 and tag under status check do not share any promise date with cx between lockdown period Till May 03, 2020
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