Notes

Stay Home, Stay Safe!


On checking, the promise date has been revised and the courier partner will ensure that your order is delivered to you on or before April 30, 2020, on priority.
1. Why are products out of stock?

Based on the Hon'ble Prime Minister's call for a nationwide lockdown, new orders are currently paused.
We are eager to serve you in this time of need and are doing our best to resume services as soon as possible.
Thank you for being patient.
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2. When will my order be delivered?/ installation be done?

Due to nationwide lockdown because of COVID-19, order deliveries and installation services have been paused.
Your order is our priority, and we are trying our best to serve you as soon as possible.
Thank you for your patience and support.
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3. When will I be able to order and get essentials? (When grocery orders are being accepted)

We are happy to let you know that we have enabled grocery orders and deliveries so we can serve you in this time of need.
Rest assured, we are working hard to resume other services soon.
Thanks for your patience.
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4. Grocery items were available a while back, why can I not place a new order now? (Check availability of grocery before responding)

Sorry about that, we are working hard on fulfilling a high number of orders to serve all our customers during this time of need. Due to this, we are currently not accepting any new orders.
Rest assured, we’re working hard to resume services soon.
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5. Why do I not see the CoD option?

In our efforts to ensure a safe, no-contact delivery, we have ‘Pay online before delivery’ option available. Through this payment mode, you can choose to place an order and pay for it online anytime before delivery through our app. This way, the Wishmaster can deliver the items you ordered at your doorstep/security gate for your convenience.
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6. I choose ‘Pay online before delivery’ option but I do not have any option to pay online, can I pay by cash?

Not to worry, in case you are unable to make an online payment, you can pay the Wishmaster during delivery through cash/card on delivery based on availability.
However, we care for your safety and recommend completing the payment online for a safe, no-contact delivery amidst the COVID-19 outbreak.
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7. Why is my order cancelled? (Non-essentials)

We’re sorry that your order was cancelled.
We’re prioritising the delivery of essential items such as groceries and medical supplies based on government guidelines to serve those in need. Due to this, orders for other items are being cancelled.
We’d like to thank you for your understanding.
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8. When will I get the refund for my order?

You will get an email and SMS with the details of the refund. Rest assured, the refund will be done within 10 business day.
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9. I was willing to wait for my orders but you have cancelled it. Why is it so?

We’re sorry that your order was cancelled as we’re currently prioritising the delivery of essential items to serve those in need. As there may be an indefinite delay in the deliveries of other items, we could not keep your order on hold.
Not to worry, you can place a fresh order again once we resume services for other items.
We’d like to thank you for your understanding.
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10. My order for a product was cancelled, will the price of products remain the same if we place an order once your services resume?

We’re sorry that your order was cancelled as we’re currently prioritising the delivery of essential items to serve those in need.
Rest assured, once other services resume, sellers will try and provide best possible deals on products.
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11. My Gift Card expires on {date within lockdown period}, what should I do?

We want to continue doing the best we can for our customers during difficult times like these.
You’ll be happy to know that we’ve extended the validity of your Gift Card worth Rs. {amount} by {duration} so you can continue to use this payment mode to buy things you need.
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12. Will you extend the bill dates for Cardless Credit?

I understand your concern. Please be assured that we are working with the lending partners and banks to seek more clarity on the matter of the moratorium of installments.
Meanwhile, we request you to clear your dues if any, by the due date to avoid late payment charges.
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13. Will you extend the bill payment dates for Flipkart Pay Later?

The lending partners have confirmed that they will be unable to provide any extension on the payment due date. We request you to clear your dues if any, by the due date to avoid late payment charges. Thanks for your understanding.
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14. call back

I am sorry that we are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.
Since we didn’t want to keep you waiting, we are responding through email and chat.
Alternatively, you can also get quick answers to your questions here: https://www.flipkart.com/helpcentre