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http://172.16.201.107:8080/agent-dashboard/ob.php
Gagandeep singh...11283...Callme experiment //Call didn't connect to cx
Gagandeep singh...11283..Callme experiment / RTO marked // suggest cx to place the fresh order.
Gagandeep singh...11283...Callme experiment // cx came on call was asking about refund status.... req cx to wait tat shared ....Cx agree
Gagandeep singh...11283...Callme experimentcx //came on call was asking about refund, req cx to wait tat shared it was private bank 10 days TAT shared.
Gagandeep singh...11283...Callme experiment //cx recvd fraud call//tell cx don't share any personal details with them/ Moreover cx share there contact details.
Gagandeep singh...11283...Callme experiment //cx want to cancel the order .... MFG generated so not able to cancel it / ask to refuse / cx agreed
Gagandeep singh...11283...cx wants to change the delivery address //alternative address updated....Cx agree
Gagandeep singh...11283...Callme experiment //cx wants to replace his order as he got diffrent product ....Info shared... // tat shared ....Cx agree
Gagandeep singh...11283...Callme experiment //cx wants to refund of his order as he got defective product ....Info shared... // tat shared ....Cx agree
Gagandeep singh...11283...No responce from cx side .....Call disconected after warning....
Gagandeep singh...11283...Cx want to cancel his order....Request taken.... cx agree
Gagandeep singh...11283...Callme experiment // UD marked / / FNDR filled //Cx agree
Gagandeep singh...11283...Callme experiment // UD marked / / FNDR Error Error:
Exception while fetching ndr questions
//Cx agree
Gagandeep singh...11283...Callme experiment //cx asked about the order status ......share the information with cx......TAT shared.....PDD shared...Cx agree
Gagandeep singh...11283...Cx want to know about his refund status........ info shared.....Transection id shared.....Cx agree
Gagandeep singh...11283...Cx want to know about his order status.....PDWP case.....POD not shared yet.....TAT breached....Apology done ....Cx agree
Gagandeep singh...11283...Cx want to know about his refund status....As order is already picked buy our curior......Rl updated already....Info shared....TAT shareed....Cx agree
Gagandeep singh...11283...Callme experiment // cx asked about the order status // order stuck at one location /complaint taken//TAT shared // apology done /cx agree
Gagandeep singh...11283...Cx want to know about his HDFC voucher refund status...Info shared....TAT shared....Cx agree
Gagandeep singh...11283...Callme experiment //cx asking about order pickup status // apology done//RL panel filled 2-3 days tat shared.
Gagandeep singh...11283...Cx want to know about his order status....Info shared....As order is OFD .........TAT shared....Cx agree
Gagandeep singh...11283...Cx want to know about his order status....Info shared...As PDWP case.....TAT shared....Cx agree
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