Notes

Hi Sachin,

Thanks for your valuable time over the call.

We understand that you want to buy a product on exchange offer and we are sorry for the trouble you had to go through.

We would like to let you know that we will need some details about your old phone, so please fill out the Exchange Offer form. We also recommend you run the phone functionality test on the Flipkart App.

A phone that has passed all the checks will be eligible for a higher exchange value. You'll then see the effective final price of the phone you wish to purchase. Post that, the wishmaster will make a few checks during the time of delivery after which you can hand in your phone to our wishmaster at the time of delivery.

However, to avail exchange below are the guidelines to be followed :

- Check if Exchange offer is valid for the product.
- Should select the accurate Model, IMEI number, Serial number and the working condition of the product.
- Pay the discounted amount listed on the website.
- You will have to furnish the same product as opted during the purchase to FE while Delivery.
- You have to keep the products charged for the FE to check.
- Take a backup of the data before handing it over to the FE.
- You avail the exchange once the order is placed without the offer. i.e. Once an exchange order is placed, You cannot convert exchange order to a regular order by withholding the exchange product and giving the cash equivalent to FE. The only possibility is to cancel the exchange order and place a regular order.
- For all phones, the screen lock should not be active ( all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart Lock, etc needs to be de--activated).
- For Apple iPhones, i-cloud account is unlocked.

Below are the detailed guidelines for wishmaster:

The wishmaster will check the exchange item before the new item is handed over to you. Listed below are the checks that will be followed.

- IMEI number on mobile matches against IMEI number entered by you.
- Brand of mobile matches the brand entered by you.
- Mobile stays powered on without charger for 30 seconds.
- Mobile screen is not broken.
- The screen lock should not be active (all types of screen locks like pattern, pin, password, fingerprint, face recognition, smart lock, etc should be de-activated).
- The i-Cloud account should be unlocked for iPhones.

For your reference, we request to you kindly follow the below steps for exchange offer -

We also would like to let you know that products with the following issues will not be picked up:

1. Power Issue - Not switching on
2. Dead pixels, spots, lines or static on any part of the screen/display
3. Crack on the screen, light emitting from the side of the screen
4. Crack on the panel, dents in the body, swollen handset and buttons missing
5. Charging port damaged

In case there anything else we can help you with, please feel free to write to us.

Hope this helps.

Sachin, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


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