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Thanks for writing in.
We understand your issue that you have received a _____ order '________' for '________'.
Please accept my sincere apologies for the inconvenience caused to you and also it has taken us longer than expected to respond to your email due to high contact volumes we’re experiencing at the moment.
We request you to kindly share the below images of the product by replying to this email within the next 72 hours so that the seller can process your request.
Full Image of the product with the brand name (front side of the product)
Full Image of the product highlighting the weight, manufacturing date and expiry date
Image of the issue with the product such as any damage
Let me assure that we will be with you till this query is resolved. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
While replying to the email, please ensure that the subject line is not edited.
We hope to hear from you soon.
Thanks for choosing Flipkart.
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