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Unable to place COD
Invoice denied (return request)
Invoice for Gift products + tagging not clear
RTO reason: Shipment unattended (earlier it was available but now that has been removed from YODA)
Payment Awaiting
Elaborate
UPI intent and UPI collect refund (for this payment mode and also it is not clear that wether we can share as per standard banking procedures or not)
YODA info not available:
Health and safety document:
Need to clarification on it (If customer says i received Bar protein chocolate with insects and it is fake product.....what we need to do?)
Need to clarification on it non essential products (if customer says that he/she received the fake/duplicate product. What action we need to take?)
Fake offer template is not correct.
Return Process:
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