Notes

********************************Wishmaster Details********************************************
I am sorry to let you know that the Wishmaster's details are not available with us at the moment.
However, the Wishmaster may contact you in case he is not able to locate your address or to confirm your availability.

***********************************Escalation**************************************************
Is there any alternate number you want to share?

I would like to let you know that your concern has been escalated to the team and the team will get back to you with an update on this by June XX, 2020.
Please be assured, team will take definite steps to set this right.

**********************************Follow Up on Existing Incident*******************************
I would like to let you know that your concern has been escalated to the team and the team will get back to you with an update on this by June XX, 2020.
Please be assured, team will take definite steps to set this right.

Alternate number--->
Incident ID--->
******************************** Token of Apology*********************************************
The seller will add Rs.XX/- to the Gift Card section of your Flipkart account after 24 hours of successful delivery.
You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.

**************When the order is OFD and customer wanted to cancel the order****************
I am sorry to let you know that the seller has no option available to cancel your order as the product has already been out for delivery.
In case you wish to cancel your order, you can reject the shipment at the time of delivery at the doorstep.
Also, please make sure, no one from your friends or family should accept the shipment at the time of delivery.

Tagging---> Cancellation & Return Policy Information

*********************************Returns******************************************************
Please confirm the reason that why you want to return the product.

Please confirm the product for which you wish to create the return request to the seller.

I would like to let you know that the seller will be happy to provide you a replacement/exchange/refund for the product.

Please confirm if you would like to go ahead with the replacement/refund/exchange of the same.

Please answer some questions so that I can proceed with the return request to the seller.

Please confirm whether you have brand box and MRP tag which you have received along with the product?

Could you please confirm that the packaging seal was tempered or not at the time of delivery?

Do you want the pick up address same as the delivered one?

Please confirm your primary contact number.

Is there any alternate number you want to share?

Let me raise a return request for the order to the seller on your behalf.

Account details required (If required)
I would request you to provide below mentioned details:
Account Holder's name
Account number
IFSC Code
Bank Name
City

Post Return Creation

I would like to let you know that as specified by you, a return request has been created for the order.
The pick up of the product will be done by June XX, 2020.
The refund of Rs.XXX/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.
Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.


***************************Refund Status Enquiry**********************************************
REFUND (PRE-PAID) -> CANCEL
REFUND (PREPAID + POSTPAID) -> RETURN (**wait & refund, **refund & don't expect)

1. Refund Status Enquiry (Pre-SLA)
2. Refund delay post initiation (Post- SLA) -> Escalation
**after 72 hours of refund initiation or processing




**Please confirm if you have checked with your respective bank for the bank.

NEVER SHARE THE PAYMENT REFERENCE NUMBER WITH THE CUSTOMER
**************************************Refund Tab**********************************************
Refund Status- Completed

1. Completion date (seller) include source and amount
2. Completion date (Sla, the date by which the amount will be reflected in your account)
3. RRN/UTRN/ARN

I would like to let you know that the seller has completed the refund of Rs.XXX/- to your bank account ending with (XXX) on February XX, 2020.

The amount will reflect in your account by February XX, 2020.

The reference number for your refund is 'XXXXXXX'.

After tagging- SMS DT

***********************************************************************************************
Refund- Initiated, Processing

Pre- SLA

I would like to let you know that the seller has initiated/processed the refund of Rs.XXX/- in your Credit/Debit Card on February 02, 2020.
The amount will reflect in your Debit/Credit Card within 02 business days.

Tagging- Refund Status Enquiry

Post- SLA

Escalate -> Refund delay post initiation

*********************************Refund- Failure*********************************************
1. Prepaid-> Escalate -> Refund delay post initiation
2. IMPS/NEFT-> SMS DT (REGISTERED)
**NEFT related issues (Escalate the case in case SMS is not received/ link is not working) (including the bank account details)