Notes

cx called to update or delete the account details // info shared to cx // cx agree
Callme experiment //cx asked about the order status // dispatched date & DDR shared // cx agree // name : Raushan ,, ID : 11293
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree // name : Raushan ,, ID : 11293
Callme experiment //PUC not done // RL panel filled // TAT share// cx agree // name : Raushan ,, ID : 11293
Callme experiment //cx asking about order pickup as it was out for pickup // ask cx to wait// cx agree // name : Raushan ,, ID : 11293
Callme experiment //PUC already done // RL panel filled // TAT share // cx agree // name : Raushan ,, ID : 11293
Callme experiment //PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree // name : Raushan ,, ID : 11293



Callme experiment //cx ask for refund status // refund initiated // TAT shared // cx agree // name : Raushan ,, ID : 11293
Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded // TAT shared // cx agree // name : Raushan ,, ID : 11293



Callme experiment //cx ask for refund status // told to cx to share bank statement as per mail send // cx agree // name : Raushan ,, ID : 11293
Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree // name : Raushan ,, ID : 11293
Callme experiment //cx ask for refund status // refund initiated but not yet reflected // compaint raised // TAT shared // cx agree // name : Raushan ,, ID : 11293
Callme experiment //cx wants to return the order /complaint taken / TAT shared//cx agree // name : Raushan ,, ID : 11293



cx order three order but receive only one product // complain taken // TAT share // cx agree // name : Raushan ,, ID : 11293
Callme experiment //cx asked about details of product and price // information // name : Raushan ,, ID : 11293
Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree // name : Raushan ,, ID : 11293
Offer details:
Callme experiment //cx asked about offer details //information share with cx // name : Raushan ,, ID : 11293

Callme experiment //cx asking about voucher// information shared with cx // name : Raushan ,, ID : 11293

Callme experiment //cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree //name : Raushan ,, ID 11293

Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree // name : Raushan ,, ID : 11293
cx want to know about order status // UD marked // FNDR filled // TAT share // info share // cx agree // name : Raushan ,, ID : 11293
call not connected // name : Raushan ,, ID : 11293
call not pick by cx // name : Raushan ,, ID : 11293
cx busy on another call // name : Raushan ,, ID : 11293
cx not give any response on call and disconnect the call by cx // name : Raushan ,, ID : 11293
cx give the request for call me back by mistake // name : Raushan ,, ID : 11293
cx not give any response on call so call disconnect from our side // name : Raushan ,, ID : 11293
cx want to cancel the order ask to refused on door step// cx agree // name : Raushan ,, ID : 11293
cx want cancel the order // name : Raushan ,, ID : 11293
cx want to know why my order is cancelled // info share // cx agree // name : Raushan ,, ID : 11293
cx want to know why my order is cancelled // info share // cx agree // name : Raushan ,, ID : 11293
cx want to know about order status // order is OFD // info share // cx agree // name : Raushan ,, ID : 11293
cx put the call on hold so call disconnect from our side // name : Raushan ,, ID : 11293
cx want to order status// RTO marked // info share // cx agree // name : Raushan ,, ID : 11293
call disconnect by cx during conversation // name : Raushan ,, ID : 11293
cx said pickup is done but not marked by courier partner // RL panel updated // info share // TAT share // cx agree // name : Raushan ,, ID : 11293
cx want order status // order is late beyond promised date // updated DDR share // cx want order ASAP // info share // TAt share // cx agree // name : Raushan ,, ID : 11293
cx want order status // order is late beyond promised date // order is not dispatch till now dispatch date is over // DDR share // cx want order ASAP // info share // TAt share // cx agree // name : Raushan ,, ID : 11293
cx want order status // item stuck at one location from // cx want order // ASAP info share // DDR share // TAt share // cx agree // name : Raushan ,, ID : 11293
cx want to know about product price info // info share // cx agree // name : Raushan ,, ID : 11293
cx want to know about order status // status showed delivered but not receive by cx // complain taken // info share // TAT share // cx agree // name : Raushan ,, ID : 11293
cx want refund status // pickup done // CCA marked // info share // TAt share // cx agree // name : Raushan ,, ID : 11293
cx want to know why my order is cancelled // info share // cx agree // name : Raushan ,, ID : 11293
Call me experiment // cx said pickup is already done on 26 may but not marked by courier partner // RL panel update // TAT shared 24-48 hrs // cx agree // name : Raushan ,, ID : 11293
cx not using hindi and english // name : Raushan ,, ID : 11293
cx want to change the mobile number in delivery address // number changed successfully // info share // cx agree .. // name : Raushan ,, ID : 11293