Notes

Hello, good morning. How nice to chat with you today, I hope you are healthy and safe!
Hello, good afternoon. How nice to chat with you today. I hope you are healthy and safe!
Hello, good night. How nice to chat with you today. I hope you are healthy and safe!

I totally understand your concern about your (cx issue), I will check this information for you in order to provide you useful information and options.


You are more than welcome!
There is nothing to thanks me, I'm here to help you.

HELP
Your customer satisfaction is my top priority, and I want to make sure you received all the necessary information from me today, please let me know, is there is anything else I can do for you today?

MARKETPLACE
I'm checking the specifications of this item and I noticed that the item is sold and shipped by one Third party vendor called

In order to help you and rectify it in the best way possible I can escalate this order to our higher department to request a replacement order or a refund, would that be okay for you?


I've escalated your request to our properly team, they will work as soon as possible, you should receive an update about your request in the next 24 hours by email. Will be okay if we reach you at

I appreciate this information so much, If for some reason you don't receive any update within 24 hours via email, please don't hesitate to contact us again with this reference number (ReF #) so we get a resolution.



CLOSING
I am going to close this chat for now; if you need any help in the future please don’t hesitate to contact us again. We are here for you, thank you for contacting Walmart.com, have a great Day.

I appreciate the kind understanding. As friendly reminder you deserve the best service, if you need any help in the future, please do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great one!



MISSING OR DAMAGE PARTS
I wish could be able to send you the missing part of this item however due this type of items are ship in the same box is not possible for me to send you only the missing part however, I do have a couple options for you. I am able to start a replacement order so you can receive the full item but if you would like to avoid all the return process, an option will be to reach the manufacture to check if they can send you the missing part, please let me know which option will be work for you?

CANCEL ORDER
I'm checking your order now and according to my system your order has a cancel request and it was sent today, let me tell you that many orders are cancelled within hours, but we always provide a maximum 48-hour window to ensure the process will be completed correctly.

Once the order has been cancelled, you will be notified via email and your money will be refunded within a maximum window of 5 business days.

CLOSE ACCOUNT
As you requested I have closed your Walmart.com account. If you wish to open an account with us using the same email address please allow up to 24 hours, to ensure our system has recorded the account as closed.

S2S ORDER NOT READY
I'm checking this order for you and according to my system the store already received the package on xxxxx I want you to know that the store needs to scan the item first, the scanning process can take 24-48 hours.
In order to help you in the best way possible I sent an store alert trough my system, the store will look for this order in the store. However if you would like to get the item a soon as possible the best option could be able to contact the store directly, if you would like I can provide you the phone number of the store?

PHOTO ORDER NOT READY
I'm checking this order for you and according to my system the store already received the package on xxxxx, but it seems that the store has not update the information. In order to get this order as soon as possible the best option should be contact the store directly, if you would like I can provide you the phone number of the store?