Notes
Notes - notes.io |
***First response:-(within 30 Seconds)
I understand your concern regarding invoice/etc.
I certainly understand your concern.
**Please proceed with your concern.
**Please elaborate your concern. (wait for 1 minute)
after 1 minute send
**Are we connected?
then wait for 2 minutes and tag incomplete chat and tick the chat.
Voice of the Cx (VOC):- {QRC (Query, Request, **Complaint(Apology))}
Apology:-
I am sorry for the trouble.
I am sorry for the issue.
**Assurance:-
Need not to worry I will surely help you out.
I will try my best to provide you the best resolution.
HOLD:-(less than 120 seconds)
Please allow me a moment while I look up the details for you.
It will take a minute or two for me to get the information on your concern.
or
It is taking more time to get/fetch the information so please hold for another 1 minute.
After returning from HOLD:-
Thanks for waiting.
Thank you for being patient.
INFORMATION
**Further Assistance:-(***after 1 minute of sending last informative message)
Is there anything else I can assist you with?
Is there any other query you need information with?
** if cx answers in the same time give survey+branding+greeting the same time.
Survey:-(110 seconds or after 2 mins pitch the survey)
+ Branding+Greeting
Thanks for choosing Flipkart.
Have a great day.
Happy Shopping.
chat close tick( it will come after tagging)
Tagging(after asking further assistance)
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