Notes

We understand that you'd like to purchase a product '' using the 'Complete Mobile Protection Plan'.

You'd like to receive a call back for your concern.

We are sorry that we are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.

Since we didn’t want to keep you waiting, we are responding through this email about your call back request.

We're sorry to know that your previous shopping experience with services has been an unpleasant one.

Also, we understand that you are concerned about the authenticity of products listed by sellers on Flipkart and would like to let you know that we mandate sellers to list only genuine and brand new products on Flipkart.

In the unlikely event of a product delivered to you being damaged during transit or if it has any manufacturing defect, you can easily request a return through the 'Orders' page on your Flipkart account based on the seller's return policy. To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy

In case you'd like any product support after the return period, the invoice provided can be used to claim warranty across the brand's authorised service centres within the warranty period and beyond.

Here's how you can add 'Complete Mobile Protection plan' to your cart :

1. Go to the product page of the Smartphone you want to buy
2. Scroll down to 'Protect your product' section
3. Click on '+' sign and select Complete Mobile Protection
4. Click on 'Add to Cart' or 'Buy now'.

Offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period. We suggest that you place an order immediately to avail of any offer you like as sellers may run out of stock for products.

For exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app.

We'd like to let you know that your order '' for '' didn't go through as the seller has not received the payment for the order due to a system error.

In the unlikely event of the amount being debited from your payment mode source, it will be reversed within 08 business days from the date of the transaction.

If you still wish to buy the item, you can place a new order after checking availability.

We are working hard to resume all services based on the government’s zonal advisory across various locations.

We request you to keep checking availability at your Pincode as we strive to expand our serviceability.

We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre

So go ahead and shop for your favorite products with confidence.

Hope you'll understand.

Soumyadip, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.