Notes

OPENINGS!!!!!!!!!!!!!!!!!!!!!!

Thank you for the patience in waiting for assistance.
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My apologies for waiting too long until get live assistance, rest assured we are doing all our best to assist all our consumers as soon as possible, please be sure from now on I'll take care of you.
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Let us know if you are still there.
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We have not heard from you and our system may close our current interaction
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I am sorry for the issues with your order, this is not the experience we want you to have and I will do my best to help, may I have the product description to work with, please?
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I am sorry for the issues with your order, I will do my best to help and may I have your shipping address, please?
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May I have more details about your concern or request, please?
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Thank you for the kind explanation, let me check what is going on and resolve this matter in somehow, such incident is not the experience we want you to have, I care about your business.
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abandon, issues with vpn and late response to cx, waited fr a few time but closed chat because never had interaction with cx
closed chat and never had interaction with cx
Abandon
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I extend my own apologies for the poor experience with this purchase, knowing the past days are not being easy, rest assured we just want to void issues and we are doing our best to get all orders arrived.
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I wish could have done more for you, despite my efforts.
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Thank you for holding, I was working with the order and I was able to confirm the shipping from our end, for some reason while we track this one it seems that it has not arrived to our Carrier's end, this is not the experience we want you to have. However, during the last few days we are facing some delays with the shipping, this may affected the order. Because this is taking too long, the package might be lost. In effort to help, I will refund the order right away, unfortunately the item ran out of stock and we are unable to send a replacement for this, but I requested an in stock alert, so we will let you know via email once the item is restocked and reorder the item in future. Also, there is a small chance that the order may still arrive in future, in case you still get the package, do not worry about a return and you can keep the one. I will appreciate your kind understanding.

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CANCELLATION
Thanks for the waiting time, I was able to sent your cancellation request, you should get an email confirmation within 48 hours at the most, I personally care about your matter, in case you don't get the email, reach us back so we can review the status of the order and even initiate a manual return/refund if necessary.
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PROBING QUESTIONS :
May I have the item's description to work with?
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Good evening,
I'm sorry to hear about **, it's not the experience we want you to have.
Let me check what could happened, I'll report this incident and resolve it in somehow.
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CLOSING
I just want to provide you the best customer service you deserve, if you have further questions, feel free to let me know?

Many thanks for continuing doing business with us!
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Good evening,
May I ask details about your concern?
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Good evening,
I'm sorry to hear about **, it's not the experience we want you to have.
However, I'll do my best to resolve this matter in somehow.
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Replace****
In effort to rectify this matter, would you like to us send a replacement? The expected arrival date is on **, let me know if works please.
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Not a problem, thank you again. Please know I personally care about your business.
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Thank you for the kind understanding. If you have further questions, feel free to let me know?
I'm always willing to help.
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It seems you're absent, just to be sure are you still there?
I just want to assist you the best way possible.
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Thank you for the time, I haven't heard from you and our system will close the current interaction due to inactivity. But, please know we're open 24/7, feel free to reach us back again to continue in assisting you, I'm always willing to help.

Thank you for contacting Walmart.com and have a great day!
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MP*****
I'm reporting this issue with the missing table on the order, I was able to escalate the order to our Walmart vendor team, so we can request an exchange or refund if necessary. You should get an email confirmation/resolution within 24 hours.

Please note, if you don't receive the email, reach us back so we can review the status of escalation for you. We'll keep in touch to your email address.
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STORE ****
Thank you for the explanation and I’m very sorry you had such an unpleasant encounter with one of our stores and associates while looking for this speaker. We try to make our customers’ shopping experience easy and get the items while shopping, and we hold our stores to a very high standard. In this case, we clearly fell short.

So I truly hope our escalations team can help you with the in store pricing, it may take a while and you will hear from them within 48//72 - I know that you may need an instant solution, but this will be input to another's team hand, they will discuss the order with our store.
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Being honest with you, I feel bad knowing we did not meet your expectations, you deserve more than this. Rest assured we will do our best to make sure this does not happen again.
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We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.

I personally can say that we are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next 3 days your shipment shall be dispatched for delivery.

You are a loyal and supportive client to me, and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology, I offer *** credit to you on your order.

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps and notified the issue you had. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.
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REFUND NOT RECEIVED --
Thank you for the explanation, just a moment while I try to work with my support team and attempt to get more details, I know the importance of getting your money back.

Thank you for the waiting time, I was able to send the order to our Escalations team who can trace your return and manual work with the refund, so that way we can push the refund process. You should get an email confirmation/resolution within 48 hours at the most regarding the refund done.

DELIVERY ISSUES ---
Thank you for that information, I can attempt in notifying our carrier in charge and by using the tracking email form, I'll let them know about your phone number or work with a phone call to confirm the delivery.

can see the order details, the incident occurred with one of your packages under the tracking 143062948253, so I've attempted to reach them out and notifying about the delivery and the phone call request.

OUT OF STOCK ---
I was notifying the issue, for now I truly regret to inform we're unable to send an exchange for the missing missing items because this is a bundle Order, but I can do the refund and you'll be able to work with a new order and reorder the Prego pasta and other items.

The reason is because this was ordered per 5 pack (Not as single, since it's a special pricing for bundle), most of time the exchange option is not available here, Otherwise I would offer the exchange as my first option. Also, the refund amount is for $35.82 - Another option is the following: In case the refund does not work and you're able to wait a few days. I would advise to reach us in the next 5-10 days and we can review this for you if next time the replacement button is available, we can attempt to work for an exchange. So far, I just can offer the refund based on the system option, despite my efforts. (As friendly reminder, the items are still in stock with same pricing, which you can work directly with a separate order instead of waiting days).

HONOR +++++

Please know I personally care about your business, Cecelia. As a small token of honor and as a mark of apology, I am creating a unique code for future credit which is good for the next 90 days. It will give you $5 off a future order. It will work only in this account, and you enter the code in the promotion code box at checkout. You'll receive an email with the code on it shortly including details on how it can be redeemed. I'm aware that this might not fixing the main issue or getting what you paid for right away but I hope this make up in somehow the poor experience.

OUT OF STOCK ----
I was notifying the issue, for now I truly regret to inform we're unable to send an exchange for the missing 5 bags because this is a bundle Order and the item ran out of stock, but I can do the refund and you'll be able to work with a new order once the item is back in stock.

Thank you for letting me know, this type of incident should not happen again. In case the refund does not work and you're able to wait a few days. I would advise to reach us in the next 3-5 days and we can review this for you if next time the replacement button is available or the product is back in stock, we can attempt to work for an exchange. So far, I just can offer the refund based on the system option.


I can imagine the importance of getting what you paid for, and I wish could have done more for you, despite my efforts. In the meantime, I'm requesting an in stock alert, so we can let you know via email once the product is back in stock (Since we expect to order more).

.: Just to be sure, do you mind to wait a few days for an exchange or would you like to me work for the refund right now instead of waiting? I just want to take the best action for you.

Thank you for the time, I haven't heard from you and our system will close the current interaction due to inactivity. But, please know we're open 24/7, feel free to reach us back again to continue in assisting you, you can keep the next ref#200203-078457, From there, the next agent will be aware about your concern. We're always willing to help.

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PAGE 4

Thank you for the patience with this, I checked this with my support team as well, for some reason while we track this one it seems that it may not arrived to our Carrier's end yet, during the last few days we are facing some delays with the shipping, this may affected the order. However, this is taking too long and I'm aware this is not right since I can Imagine the importance in getting what you paid for. Because this is taking too long, In effort to help, allow me to reship the item (We can send the same item-replacement), the expected delivery for a new shipment is on 05/22 at the latest but we will do our best to speed this up. I am offering this option because this is the way we can resolve this right away instead of waiting more time for the current order that may not arrive. Also, there is a small chance that the current order may still arrive in future, in case you still get the package, let us know and we can proceed to cancel the replacement or initiate a return. If for some reason the replacement does not work for you, or if you prefer the full refund for the current order, I will understand and let me know.
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Thank you for the kind explanation, let me check what is going on and resolve this matter in somehow, such incident is not the experience we want you to have, I care about your business.

0000
Thank you for the patience with this, I checked this with my support team as well, I was able to confirm the package shipped and this is in transit and expected for delivery in the following days, it should arrive on 05/26 at the latest or before, during the last few days we are facing some delays with the shipping, this may affected the order. However, this is taking too long and I'm aware this is not right for you, so I am escalating the order to our Walmart vendor team to follow this up and push through the delivery for this weeks, you should get an email update for this package within 24 hours at the most.

I kindly ask you to give us one more chance to work with this delivery, knowing the past days are not being easy, rest assured we just want to void issues and we are doing our best to get all orders arrived even if take a few more days, I know the importance in getting what you paid for.
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If for some reason you may no longer need the product, I will understand, so I can request to our team attempt in canceling the order and get your refund instead, I just want to do my best for you, rest assured as an employee I am on your side and I extend my own apologies for the poor experience and delay with the current package, despite my efforts. Let me know please?

BACKORDERED
Thank you for the waiting time, I was working with the order and reporting the delay, it seems we faced a delay because the item was not available in the nearest location and currently our team is searching the product from another warehouse, but in fact the order is still active and expected to be shipped out in the following days, we kindly ask you to give us 3-5 more days to work with the delivery and confirm the shipping too. I know the importance in getting what you paid for and I am aware that you deserve an explanation of what is going on and I hope you can give us one more chance, we will keep in touch to your email address for further updates, and we do our best to push this through.

Out of stock
In effort to resolve this incident, I kindly offer the refund for the items, unfortunately they ran out of stock and I am unable to replace them, but I requested an in stock alert so we can let you know via email once the item are restocked, so you can reorder them in future. I will appreciate your understanding.
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INSULT
I hope you can forgive me for not being able to resolve this as you may expected, I just tried to explain what happened and I personally care about my consumers issue and you may not have an idea how it feels when something is beyond our hands although we have the intention to help, I am so sorry abuot this, I would like to share our voice billing team number, so they may be able to do something about the order but I do not guarantee, also they may be able to provide mo detailed information about the issue with the payment, you can reach them in business hours at 1-800-966-6546

Hold >
Thank you for confirming, let me explain what happened so you can have a better idea and understand; these 2 items were never charged, this is the reason you did not see a refund for them, we do a refund for items shipped and returned.

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I am sorry for the issues with your order not received yet, this is not the experience we want you to have and I will do my best to help, may I have the product description to work with, please?

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It seems you're absent, just to be sure are you still there?
I just want to assist you the best way possible and be sure to answer any question you may still have.

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I'll do my best to help or rectify any incident you may faced because of us, may I have more details about your query, please?

--No solution
I hope you can forgive me for not being able to resolve this as you may expected, I am sorry for keep repeating my self but rest assured I personally care about my consumers issues and resolve their concerns in somehow is my top of priority, despite my efforts.

If you have further questions, feel free to let me know?I'm always willing to help.

--No solution.
I hope you can forgive us for the incident with your order, sorry for keep repeating myself but rest assured I personally care about my consumers issues and resolve their concerns in somehow is my top of priority, despite my efforts.

If you have further questions, feel free to let me know? I'm always willing to help.

Incident #: 200529-001400


DELAYED RESCHEDULED DELIVERY
Thank you for holding, I was working with the order and I was able to confirm the shipping from our end, for some reason while we track this one it seems the package recently arrived to the final parcel-truck who will complete the delivery, this is not the experience we want you to have or even fair. However, during the last few days we are facing some delays with the shipping, this may affected the order. But this one in fact will be delivered, it has been rescheduled for delivery on 05/01 at the latest, which I kindly ask you to wait few more days for this order, please.

--Out of stock ITEM> WAIT A FEW MORE DAYS
Thank you for holding, I truly regret to inform we're unable to resend the right items, I tried many times and i got an error and it is because the item ran out of stock, in effort to rectify the incident I can do the refund and you'll be able to work with a new order once the item is back in stock (I requested an in stock alert, so we will let you know via email). However I understand that the refund might not work for you, (I know that this issue is not your fault and it is unjustifiable) so I was thinking another option which is; if you do not mind in waiting a few days. I would advise to reach us in the next 5-10 days and we can review this for you if next time the replacement button is available or the product is back in stock, we can attempt to work for an exchange. For now unfortunately I just can offer the refund based on the system option. Despite my efforts and let me know please.

HOLD Gift cards
Thank you for the patience, it seems the order has not been shipped yet because the payment form and transaction it is still under verification, this happens when the order/product is very sensitive (Most of time with e-delivery products), this is only for security purposes with guest purchases (I could see the order was placed under guest and the confirmation may take up to 24/48 hours to be completed) I am aware that this should not happen because the order is an e-delivery which is instant but this seems to be a first purchase record found under that form of payment with a guest option, I hope you understand (You may see already a transaction on your card, but that is only a pending transaction to validate the funds until we ship the product). I have notified the issue and we truly hope we can speed this up and get it shipped in the following hours.

Guest HOLD GIFT CARDS
I have another option on mind that may help, if you do not mind I would suggest to create or open a Walmart.com account. From there you can create and place a new order (Instead you can cancel the current order and work with a new one), this is only an advice for better results. However, if you do not mind in waiting for the current order 4212059578605, we are following this up, so we will keep in touch to your email address for further updates. Rest assured I care about your business and I just want to get this resolved as much as you do Jeffrey.

If you have further questions or any comments, feel free to let me know?I'm always willing to help.