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Thanks for writing in.
We understand your concern that you are facing an issue without the exchange offer for your product and wishmaster denied picking the product.
We're sorry to let you know that your order for 'Realme C2 (Diamond Blue, 32 GB)' was cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.
Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.
Here are a few important things to note while choosing the exchange option for a device:
1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled
We would like to let you know that the seller has refunded your amount Rs. 3634/- to your credit card and Rs 100/- to your EGV wallet on November 01, 2019 and it will reflect within November 11, 2019.
In case if you do not get the refund you can write back to us.
We would like to thank you for understanding.
Thejonath, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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