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*front office part
*from fat & thin book chapter 1,2,3
*strategies (by taking feedback from cx)
viva
* Hospitality
* job role: Front office associate
* sector: tourism and hospitality
* sub sector hotel
* occupation: Front ofc management
* OC: occupational standards: describe what individuals need to do, know and understand in order to carry out a particular job role
* NOS: national occupational standards - are occupational standards which apply uniquely in the Indian context
* viva questions can be based on the below:
1. what is the meaning of comparing for marketing in India in the world of tourism: Incredible
2. FRRO
3. FFRHO
4. GRC
5. HRACC: Hotel & Restaurant Approval & Classification Committee
6. ARR
7. what are the different meal plans in a hotel
* American Plan
American Plan often abbreviated as AP means that apart from your room rent, quoted hotel tariff includes all three meals as well that is Breakfast, Lunch, and Dinner. This is also known as Full Pension or Full Board Plan. This plan is good for tourists visiting remote places where availability of food outside/nearby or hygiene could be an issue.
* Modified American Plan
Modified American Plan i.e. MAP means quoted rates include two meals a day, namely breakfast and either lunch or dinner. This plan is also referred to as Half Pension or Half Board Plan.
* Continental Plan
This plan is abbreviated as CP, this plan, room rent, and complimentary free breakfast are included in the tariff. And in case you decide to have dinner and lunch at the hotel, you always have the option to pay extra. Continental Plan is supposed to include a continental breakfast i.e. foods which are not clocked such as bread and butter, coffee/tea etc.
* European Plan
European Plan or EP will mostly have the lowest tariff in a rate card simply because it includes only room rent and no meals. This gives you the option of trying local food and save some money as well. You always have the option of paying and having food in the hotel. Another advantage of EP is that since almost every hotel has more than 1 restaurant, you are free to try and choose the one you like.
8. Reservation: check in, check out
9. three different types of account that should be maintained by the hotel
10. hygiene points
11. grooming points
FAT book
1. Hotel terminology should be read
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