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2. IN2006280041258249901 : correct info but agent failed to tag under correct issue type 'will emi work on debit card'
3. IN2007092111314233169 : agent failed to edit the template and tag under correct issue type as product not in stock
should need to tag under 'out of stock issue'
need to use '' As you are one of our valuable customer your satisfaction is one of our primary concern. ''
instead of '' As you are one of our valued customers your satisfaction is one of our primary concern.''
4. IN2007080521559038002: agent failed to understand
need to mention: we understand that you've not received your order''
instead of 'We understand that you are facing an issue with your order'
5. IN2007112323078971304 : correct info
6. IN2007101530203054330: agent failed to tag with order 'OD117836749855175000'
need to mentioned : 'We would like to let you know that there is no offer has been applied on your order'
instead of 'As we have checked, and we would like to let you know that there is no offer has been applied on your order'
7. IN2007112241247985589: agent failed to tag under warranty gurantee
8. IN2006140750458538134: correct info
9. IN2007101238558076586: agent failed to share complete info with cx as per cx voc
agent should need to share self serve for future about the payment conversion and also should need to share info about the replacement of his product 'AG Fashions Women Shrug'
10. IN2007112310438760341: correct info
11. IN2007102245277417588: correct info
12. IN2007111326110548323: correct info
13. IN2006271309081212093: correct info
14. IN2007051941049720665: correct as per cx voc
15. IN2006291435141504314: incomplete info
agent should need to share all details about the not eligible and tat as well
16. IN2007102311307832067: agent failed to edit the tamplate
as we 're not providing surety to cx : You can be sure that we'll take definite steps to set this right. We've spoken to the concerned team and they're looking into this and they'll take utmost care to ensure this does not happen again.
also take wrong action : need to confirm 'packaging manner as missing product'
17. IN2007102309370083370: wrong information shared by agent and tagging as well
as per snapshot cx facing issue 'Maximum limit'
need to share maximum limit template and tag under 'item not added to cart'
18. IN2006252207216570063:
agent fauiuled to understand cx voc
as per cx voc he want replacement but agnet understand about return
need to mentioned 'We understand you're concerned about the replacement of your order' or 'we understand that you want to replace your order on same price'
instead of 'We understand your concern that you want to return your order'
19. IN2007111258223182338: correct info
20. IN2007011938367706645: correct info
21. IN2006231831334623042: correct info
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