Notes

Customer not aware of cancellation


First Instance: -

We’re sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart. Hope you understand.

Repeat Instance: -

Customer Name, we understand that you are concerned/upset since your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. We sincerely hope the same information is shared by our previous representative.

This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart. Hope you understand.


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Refund Status Enquiry

Refund INTIMATION _ (sent within Refund Promise date or on Promise Date)

First Instance

Hi Customer Name, We are happy to let you know that the seller has refunded ₹ {refund_amount} for your order {order_id} to your {payment_mode_source} on {seller_amount_refunded_date}. This will be credited to your account by {refund_promised_date}, as per standard banking procedures. {If ARN available in SA} If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number {refund_reference_number}. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out. {Only for Credit Card/ Credit Card EMI transaction} Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. {If ARN not available in SA} If you do not receive the refund by the time mentioned, please let us know and we’ll help you out. Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN Have a nice day!


Repeat Instance

Hi Customer Name, we understand that you are concerned about the refund of your product.

You will be happy to know that the seller has refunded ₹ {refund_amount} for your order {order_id} to your {payment_mode_source} on {seller_amount_refunded_date}. This will be credited to your account by {refund_promised_date}, as per standard banking procedures. {If ARN available in SA} If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number {refund_reference_number}.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out. {Only for Credit Card/ Credit Card EMI transaction} Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. {If ARN not available in SA} If you do not receive the refund by the time mentioned, please let us know and we’ll help you out. Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

As we can see that you have interacted with us earlier for the same concern, We hope our previous colleague was able to answer your quires.



VALUE ADD STATEMENT IN THE CLOSING

We really appreciate your cooperation and patience and are extremely hopeful of a positive outcome and build a great relationship going forward.

Let me assure that we will be with you till this query is resolved. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances.

Looking forward to your trust and please do not let this experience affect our relationship.


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ASSURANCE STATEMENT

Your patience is greatly appreciated while we deliver the product to you.

We would like to thank you for your support & co-operation for us.

EMPATHY & APOLOGY

Any inconvenience caused is deeply regretted.

We are sorry to know that the product "name of the product" did not meet your expectations.

Please accept my sincere apologies for the inconvenience caused to you.

We understand that no amount of apologies can compensate for the discomfort that you must have gone through because of this ongoing issue.

In case of delay response

First and foremost, we would like to apologize for the delay in responding to your email as we have received an unexpected huge e-mail volume.