Notes
Notes - notes.io |
IN2006272330534672199 - wrong info shared to cx, cx already came with in the policy period so need to create return.
IN2006280027487993763 -correct
IN2006280701410524083 -correct
IN2006281153381299621 -correct
IN2006281317302688454 -correct
IN2006281635106696156 - wrong info shared to cx, need to share info about wait and refund because return was already initiated at that time
IN2006281640154803363 - agent share wrong date to cx, that is July 05, 2020, and the correct date was July 06, 2020
IN2006281844508293331 - correct
IN2006281849190955441 -agent didn't share any info regarding cx voc,
agent should write 'We would like to let you know that due to the current situation, these payment modes are not available at the moment. Please be assured that we are working on restoring it. '
IN2006291246406074085 -correct
IN2006291503364614566 -correct
IN2006291549010407982 -correct
IN2006291558425032761 - over apology,
IN2006301012337726353 -correct
IN2006301512536406473 - correct
IN2007051355349748440 -correct
IN2007061614201530937 -correct
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