Notes
Notes - notes.io |
IN2006131918579668488 -correct
IN20061507361969313389 - incomplete understanding line 'We understand your concern about the delivery of your order 'OD118897826814434000'.'
IN2006171705170083396 - incomplete info shared to cx, cx said that 'activate paylater account and if not then permannently close it for me'
agent needs to assign the case as per yoda to close paylater.
IN2006171828488540622 -correct
IN2006180734007308194 - agent failed to share call back lines,
'As per our check, we see that the return for you order has been already completed.'
agent should write, 'As per our record, we see that the pickup of your 'Park Avenue Signature - Voyage, Neo Deodorant Spray - For Men' has been done'
IN2006181245126034366 -incorrect tagging, agent should tagg under 'specification related'
IN2006181344031649872 - correct
IN2006191028501979352 - incomplete info shared to cx, need to ask replacement or refund confirmation or pickup address.
IN2006191228406940998 - incorrect understanding line, agent should write 'We understand that you have received one pack of your order 'OD118871618515067000' instead of 2 packs.'
IN2006191329068940138 - totally incorrect info shared to cx '' need to create return as cx received different product''
IN2006192319273396790 -correct
IN2006201216563425131 -correct
IN2006201233337198600 - no need to share 2 times understanding line, it should be only one
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