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Thanks for writing in.
We understand your issue about the delivery of your product 'Samsung Galaxy A51 (Prism Crush White, 128 GB)' with the order 'OD118958077893004000'.
We are sorry that it’s taken us longer than expected to respond to your email due to high contact volumes we’re experiencing at the moment and this is not something we would want you to go through.
We would like to let you know that the delivery of your order has been delayed due to an unforeseen issue faced by the courier service provider.
As we have checked and found that your order has been cancelled by the seller as requested by you reason stated that 'Mind Changed'.
We would like to let you know that the seller has refunded Rs.25250 for your order to your Debit Card on June 26, 2020 with the reference numbers: 05134040178025733555293. This amount should have been credited by now.
You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN
In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell.
We assure you that feedback has been shared with the courier service providers and they'll do their best to minimize such kind of instances in the future.
If you have any further queries for us, feel free to write back to us.
We would like to thank you for your patience and understanding.
Raghvendra, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.
Thanks for choosing Flipkart.
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