Notes

A Chat app is a software tool that is embedded in a business website to provide customer support and solve queries. In the past few years, it has become an essential part of every business website, be it a small or a large one.

With the best live chat software, your website representatives have the best opportunity to answer queries and build long-lasting relationships with potential customers. This keeps them from losing them and produces higher engagement and conversion rates.

AI chatbots are making the headlines nowadays and are the future of customer service. However, thousands of small businesses are still getting a great response out of conventional chat interfaces with live agents. So, Here is a list of the 8 Best live chat software for business websites.

1. Premium Chat

Premium Chat is a live chat software and has the feature to the bill by time. You can set your prices or charge a flat rate; your customers can speak with your sales representatives or consultants to resolve their needs. It helps websites to provide 24/7 support, thus improving customer support and land more clients.

An omnichannel software, Users and customers can also engage through any mobile device or desktop browser. You can fix your timing schedule or disable the chat entirely as well.

2. Olark

A highly intuitive and customizable chat software, Olark is known for its easy to use interface. With triggerable messaging, custom in-chat forms, and offline messaging capabilities, it’s no doubt as to why it’s made to our list of the 8 best live chat software for small business websites.

The offline messaging operates very smoothly and allows customers to leave a message that they can respond to via email. That way, they don’t miss anything when following up with customer requests or questions.

3. LiveChat

One of the best live chat software as we know it today, LiveChat has a vast feature set while still being user-friendly. It allows owners to review user activity throughout their site and invite users to chats proactively. Plus, customers can start a conversation at any time.

LiveChat helps you to improve sales and improve customer satisfaction with 24/7 support. Each agent can have their own identity. Also, it’s easy to keep track of questions users have left when no agents are available, so following up is a snap.

4. SnapEngage

SnapEngage is a very well-known chat software. The app is fully customizable, providing a unique toolset that allows you to create the look and feel you want without hiring any professionals.

SnapEngage is one of the most scalable, robust, and secure platforms around, so you will want to go for it if you are in a business where security is a priority. It is even compatible with the very secure PCI and HIPAA protocols.

SnapEngage stands out for marketers because of its highly optimized analytics platform. You have access to high-value insights into your user and agent behaviour to improve your business.

5. HappyFox Chat

HappyFox Chat’s reputation is built on its ultra-fast and straightforward integration with a variety of apps and plugins you have access to. You have the option to streamline your business by synching up HappyFox Chat with Slack, Salesforce, and many others.

It is very user-friendly, lightweight, and engagement-focused, HappyFox comes out of the box looking like the best live chat software there can be. In addition to premium performance, its well-optimized interface gives it a very smooth learning curve so you can get started right away.




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6. HubSpot Live Chat

HubSpot Live Chat is just another excellent chat software for small businesses. There are plenty of benefits you can enjoy using this free live chat software. It works well on any platform and is very customizable. It can easily match your website’s look and feel. It also has support for custom chatbots that fully integrate with live chat, providing a seamless experience.

The software integrates very-well with Slack, making it easy for your teammates to respond to ongoing conversations seamlessly. Each of these conversations is simultaneously stored in contact records and can be quickly reviewed by your team to engage in better communication.

7. Zoho SalesIQ

Zoho SalesIQ isn’t the most famous or preferred name on this list of best live chat software, but it’s getting a lot of fans across a range of industries for its various out of the box features. In addition to a full stash of tools for tracking and engaging visitors, providing a great customer experience.

Zoho also allows you to take a fine-grained approach to target web visitors for conversion with customized responses triggered by personalized actions on your website. This will enable you to create a seamless user experience from your email campaign through to your site.

Zoho SalesIQ integrates very beautifully with the company’s customer relationship management which can create powerful results for both sales and marketing pros.

8. Smartsupp

Smartsupp’s chat allows you to start a personal conversation with the visitors on your website and convert them into customers. You’ll have access to their info, a well-built and functional dashboard, and mobile support. Automated messaging makes engaging with customers very easy. And keeping up with data and insights is even more comfortable as you track statistics and user data on customer behaviour.

It also has integration capabilities with platforms like WordPress and Shopify. You can improve your website and bring personalization back to eCommerce.

So, that was our list of the 8 Best live chat software for business websites. If you have any other recommendation for us, do tell us in the comments below. Also, Like and share with your friends and colleagues who need the same.